The exceptional friendliness of all the staff. Special mention should be made of the courtesy of the chef Dino, who not only has dinner improvement and suggestions or modifications for us, but also for all hotel customers

Since the internal pool and especially the salt room has limited sunbathing areas, which is to the disadvantage of many hotel guests, due to different guests who use the sunbathing areas unlimited (especially in the salt room with only 2 loungers, where guests stay up to two hours!!!), unfortunately you can hardly use these spa facilities. Here, as in many hotels, a time-limited reservation, for a general benefit for all hotel guests, would be an advantage and solution

Staff is very kind and friendly. Water in their indoor pool is warm and pleasant for swimming. Nespresso coffee machine was a big surprise. Bvlgari cosmetics are found in the bathroom. Cleaning was good and on time. Champagne for breakfast is a nice touch. Their lobby is really warm and pleasant for relaxation. The hotel is close to a majority of tourist attractions in the city.

Corridors around the indoor pool and spa center are freezing cold and bathrobes too thin for off season. The pool itself is too well-lit in the evening, thus the atmosphere there is not at all romantic. Not any cakes are offered for breakfast. Furniture in the room is not adequate for the property of that rank and there is no carpet. Bathroom does not have any doors, so it is a bit colder there. The room service prices are abnormal.

We stayed for 4 nights in Rixos Hotel Dubrovnik and we would give it a 5 star rating! From staff to location to gorgeous food, we left Dubrovnik feeling relaxed and energised! The hotel is located just a short 15 minute walk from the old town. Staff were all very welcoming and pleasant. They helped to book a trip for us to visit Montenegro on one of our days. Breakfast was delicious each morning with a wonderful view. We ate in the dinner Buffet in the evenings and it was more than we could ask for. There was a great selection for all tastes. It was a treat for our birthday and the hotel left a lovely treat for us on arrival which was such a gorgeous addition. Spa and gym facilities were clean and comfortable too. We really enjoyed our stay and hope to return in the future.

Wellness & Spa are outstanding. The hotel staff is always ready to make your stay more pleasant. Hotel location is outstanding, about 10 minutes walk from the old town, and a beautiful walk through the Great Park towards Lapad. Everything is extraordinary.

Great location and staff. Excellent breakfast, and the short walk to swim in the sea was incredible.

The sun loungers in the pool area were too plastic and uncomfortable for a 5 star hotel. Also lots of kids running round, jumping into the sea from the hotel decking area who clearly weren’t staying in the hotel.

Nearby to old town, had an outdoor and indoor pool, stunning sea views, modern facilities and beautiful bedroom, very friendly staff (mostly)

staff were inattentive at breakfast, outdoor pool didn’t have a good layout and was starting to look tired, very expensive food and drinks, kids club poorly equipped, always slow service at lobby bar, the other restaurants such as the fish restaurant didn’t open until 7:30pm which meant we couldn’t try it as our baby is in bed for 8pm approx, it would have been better if this opened earlier, the same for the dinner time buffet, i’d say opening at 7pm is not family friendly

The location is great, just outside the old town but an easy walk or bus ride in. The pool area and the access to the sea is fantastic. The staff were very helpful and friendly. There is a very large buffet, which is excellent.

The towels were threadbare. I don't think I had a whole one! The spa looks lovely but it is obviously large but you can't see how to get in oe what's available. The menu is a bit repetitive room service / bar and terrace are all similar, which as a solo traveller wasn't great. There are other food locations but a bit expensive if dining alone.

I was very impressed with the pianist who performed at breakfast and in the evenings. She was very talented and it gave a lovely ambience. The location of the hotel is brilliant, walkable to the old town, but far enough from the bustle to have a peaceful break. Our room had a large balcony with a gorgeous view across to Lokrum island, which was perfect for a lazy day in the hotel. The food was excellent quality and the staff were all very efficient and friendly.

I felt the price for some of the simpler meals was a bit high, but the quality was excellent.

The buffet in Turquoise restaurant was brilliant! Food was fresh and tasty. The range was exceptional. The kitchen team were friendly and great when going up to the buffet. The spa was amazing! Everything you could want from a 5* spa. Pool area and towels were amazing. Rooms were spacious and comfortable. Beds were super and the amenities were great top quality products.

The serving/ waiters team were often not friendly and getting a coffee in morning or drink in evening was difficult. They were not as friendly as the kitchen team or front of house team. It felt like they were unhappy to be serving you. They also started packing up dinner buffet drinks and areas at 8:30pm when it closed only after 10:00pm. They seemed uninterested and eager to pack up. The waiter team let the rest of the experience down as all other staff were wonderful!

Amazing views from the lobby, restaurant and room, friendly staff, good breakfast options, relatively short walk to the Old Town.

Some parts of the hotel did not feel 5 Star. We stayed in a Superior Sea View Room and it did feel slightly dated and lacking in 'luxury' (incredible views aside). Perhaps it is a matter of preference, but it is a very large hotel so lacks some personal touches. The breakfast, whilst impressive given the number of people the hotel caters for, is somewhat chaotic and the warm options were average. The views are what makes this hotel, that aside I would say it is more akin to a 4 Star hotel.