This is a hotel with extreme attention to inspiring design and large, very comfortable rooms. Music in the rooms offered by personal pick-up and LPs, quite nice. No television, who needs it. The inner courtyard has several very nice spots to relax with a drink and nice snack food. Except for occasional street noise, this hotel is top.

The hotel is located in an area of San Juan de las Casas with a lot of traffic in the morning and evening and sometimes noisy neighbors. That can be fixed with the right choice of rooms and the hotel staff was very helpful in that respect (luckily we were there in low season). Surprisingly, many staff members don't understand even basic English, but that was easily fixed by other guests willing to translate or colleagues able to communicate in English.

We have the privilege to stay one week in the “presidential / owners” suite and it was incredible! The room was spacious and small details made it extra special; record player, large picture books of Mexico, evening turn down service w delicious cookies, mini French press to make coffee and so many more details. The bathroom was large and the huge windows were treat to enjoy the view. The staff was very friendly and spoke English well. They were happy to build us a fire in the evening and help with any other small detail. The staff sent me a WhatsApp message as soon I made the booking and they assisted me to set up several day trips with a private driver. All the activities went smoothly and the driver was safe and friendly. The location was amazing. Several top restaurants within blocks and the main strip of bars and shops (no cars) was just a short walk. Lastly, the hotel was plastic-free! The room was free small cosmetic bottles and they provided fresh water in glass carafes each day. We didn’t eat in the restaurant but enjoyed drinks and small appetizers served by the very welcoming staff.

Having to leave.

My husband and I had an absolutely amazing stay at Taller de Juan. The location is ideal and walkable to some of the best parts of San Cristobal, and the facilities were stunning. The interiors, art, decor, and bonus record player in our room really helped us have a wonderful place to relax in-between our daily explorations. The hotel and staff also helped us arrange transport and private tours around the surrounding area - we had a really moving day learning about the surrounding towns, culture, crafts, and food. Chiapas has so much to explore and I hope to return to San Cristobal and stay again at Taller de Juan

The staff (especially the girl/woman at the front desk) was very friendly! We got a welcoming drink and some fruit. In the evening they always put some little cookies on your pillow, very cute. In the morning you can make your own coffee in the room which is also great. The overall interior and outdoor sitting area are really nice and everything looks pretty and taken care of!

The matrass of the bed was a bit “sagged” in our opinion so we didn’t sleep very well + there was also quite alot of street noise (even with ear plugs). The first night the cocktails we drank were good and the girl who served us did a great job but the second night the guy who served us (well didn’t actually) kind of dismissed us and said he didn’t had what we wanted but didn’t offer to make something else, he didn’t bother but okay, maybe is wasn’t his day I dunno :D

Our stay in San Cristobal was magical, thanks in large part to the Taller de Juan and its wonderful staff. The hotel itself had a homey feel with the quirky art, the open-air garden seating and its fresh-air fragrance. The location was convenient to the historic town center. The cleanliness and "extra touches" like the half-moon cookies, complimentary tea and evening turn-down service were unexpected and much appreciated. Ximena, Rodrigo, Gleidy and the kitchen staff couldn't have been more accomodating, answering many questions and providing information on what to see and how to get there. We're looking forward to a return trip!

We kept bumping our heads on the hanging natural fiber lamp shades on either side of the bed. Other than that, I can't think of a thing.

The design, fixtures/fittings, colours, textures, art and layout of the hotel and rooms is beautiful, calming, stylish and extremely well thought through. We stayed in 2 different rooms and both were excellent. Some of the best I've stayed in - this is definitely a huge draw for this hotel! And the food and service in the hotel is excellent too. I wish more hotels were like this!!

Despite the hotel being amazing - one of the best and coolest I've been to anywhere! - only a few rooms have some insulation from street noise. There is *A LOT* of noise from passing cars and motorbikes that can be very disturbing since many of the rooms border to the roads with passing traffic which is less than a meter from the windows . I had to wear earplugs in an attempt to block it out as it was too loud to sleep in. This noise was my only complaint, but it is pretty significant.

2. Mr &Mrs Smith: Set behind thick walls in the style of buildings in San Sebastián - ie non de script one story Mexican style. wondered how on earth Mr and Mrs smith could ever sanction such an institution.. but inside was this beautiful hotel arranged around lush courtyard. The rooms were opulent and very comfortable with a superb shower and vanity cabinet etc. the hotel staff were extremely helpful. Breakfast although extra was excellent. I have had the best coffee here .

Nothing

The design and attention to detail is fabulous, there is not one choice of carpet/table/cutlery/welcome that is not tasteful. Obviously a lot of thought was put into it and it was gorgeous. The location is fantastic, just off the main road, you're near all the hustle and bustle, without being in it. We had a massage there and the two masseuses were really good (we'd had one the other day in another supposedly great place and it was awful). Every night we had the fire on and it was just blissful. Most of the staff were simply exceptional.

Our room was facing reception, and so we were woken up once by staff who were switching posts. We would have also appreciated getting instructions on using the heating as we had to turn it off one night it was so hot!

The location was wonderful and all the staff were amazing. We loved our delicious breakfasts - altogether an excellent hotel

We knew the room had windows on to the street as that was explained and we chose that over the room with the skylight but I suppose the main problem is the noise from the street and also there was a noise coming from the fridge area - we alerted the staff to this and they were going to investigate.

The staff and service at this small, lovely hotel went beyond expectations. They were always available to help, serve, or just chat. The turn-down service at night was unexpected but appreciated. They turned on the heater and left little cookies on our pillow. There is a wood fireplace in the lobby, and they always lit a fire in the evening for us.