Beautiful accommodation. The hotel, rooms, spa and grounds were lovely. Would definitely recommend and will definitely revisit.

Information about the spa was not clearly stated before booking. I was disappointed on booking that even a room with spa access we would only afford us an hour in the spa. This was a shame as the spa facilities were lovely and I would have hoped to spend more time there. I found this a bit misleading, and had it have been clear on the room information on booking.com I would have perhaps selected a differing room option.

Location Food in restaurant excellent. Service in restaurant really good, except for the cat.

No kettle in room. Coffee machine didn’t heat the water enough to make tea. A cat being allowed to walk through the restaurant. Then staff picking it up and then continuing to serve food. No internal phone working. WiFi not working either.

We were upgraded upon check-in, and my partner and I unexpectedly had the bridal suite which was amazing! Never been upgraded before so this was a lovely surprise. The bar/ restaurant and spa looked all refurbished and new, one of the best spas I've been to! All staff we spoke to were very attentive and friendly - especially when we ordered iced coffees in the outdoor spa area! Felt welcome at the spa as hotel guests (amongst the spa package guests) and spa time wasn't strict as it sometimes can be, though we did stay Mon-Tue off peak.

Only fault would be the hotel seems to be right next to a small airfield with small, noisy planes coming over quite often. Though this did stop at night.

Stayed before (pre-COVID) and it’s as lovely as I recall with an evident refresh. Room was nice, bed comfy and bathroom well appointed and spotless. Staff friendly an extremely helpful and breakfast nice (B&B included continental with cooked costing extra, that said Eggs Royale was only an additional £3). One hour use of spa facilities/ gym included in my (very reasonable) room rate. Swimming pool, hot/cold spa facilities lovely. Didn’t use gym but it looked as good as any hotel gym that I have seen. Cannot comment on spa treatment or treatment facilities.

My room had shower over bath rather than shower cubicle (personal preference), although the shower in the spa changing room was brilliant

Great location, plenty of parking space even when there are events on at the hotel. Staff ( hotel & spa) were friendly and helpful. The spa facilities were clean and functional. The room was clean and I had plenty of space. The bed was very comfortable & the heating was effective along with your own control for the bathroom towel heater. Good WiFi service (free), the TV had a varied selection of programmes & streaming services available.

The hotel room was tired looking, it had marks on the walls, skirting boards & the bathroom fixture seals were in need of being renewed. The kettle was marked and the paint finish on the handle was worn down to the base plastic. The hair dryer was old and had the incorrect attachment. The spa ( pool & sauna) got over crowded at times even though you were asked to pre book access times.

Stunning property with a lovely spa. Room was a spa room and was lovely and clean. Staff were friendly and the ladies that served us at breakfast were so helpful with my dietary requirements and put me at ease. Lovely breakfast included and catered for GF.

Room was a little stuffy at night, could’ve done with a fan or air con we did turn heating off and opened the window but didn’t help, also sounded like constant water running throughout the night which was a little annoying. We booked our time for the spa but unfortunately it was extremely busy considering people need to book, no lounge beds available as people had laid towels and left them to use spa, also very chop and change in regards to spa usage as too many people in certain things at a time, making it feel uncomfortable ie sauna, steam room and jacuzzi.

Room, very clean, breakfast was excellent, service a little slow. Dinner was very good although for some reason my food did not arrive and by the time I got it everyone else had eaten, I was offered a free drink to compensate, but feel that my meal should’ve been free. I only ordered the chicken with salad. When it did arrive it looked like a plate of grated carrots!!!

Reception area is a little non descript, we arrive when there was a full blown wedding going on and thought we had walked into the wrong area. The key cards for some reason didnt work, we must’ve had 4 attempts at changing them .

For a single traveller it's nice when the hotel does not reduce the number of towels and pillows just because you are single. Nice location if looking for the country side appeal. Staff very friendly, though had to pay extra for the full breakfast it was a good breakfast. All in all a nice place and I had a good sleep

Why can't hotels do large mugs for in the room. Had to pay extra for breakfast, I am not sure if this was made clear in the booking.com.advert. Could be wrong

I was scared when I read some of the bad reviews but when we arrived at the hotel everything was great! We were checked in within 5 minutes and we also booked a place in the spa and a table for a late dinner! The room was small and without a view from the window as this was the only option left and all the rooms were taken. But this was not a problem the room was very warm, cosy and clean! The spa had a calm and cosy atmosphere and we had a great time! When we came to the restaurant we were kindly given a table with a view of the garden by the window which was very nice! The food in the restaurant was delicious and the staff was polite. Our meals were brought very quickly and consistently, thank you very much we enjoyed the food! We also saw some ill-mannered guests in the restaurant who were arguing with the staff although we were happy with everything, the service was impeccable! This kind of behaviour is not acceptable in Britain and it was a surprise to me! Breakfast was held in a relaxed atmosphere, the choice of dishes exceeded my expectations, not every 5-star hotel provides such a breakfast, respect! We had a wonderful weekend! Thank you!

Really well refurbished. Bedroom very comfortable. Breakfast staff friendly and great breakfast on offer

Dinner service lacked any atmosphere at all. Staff all seemed really fed up no smiles or chat.