Beds are very, very comfortable! Hotel is conveniently located near shops and restaurants and has a lovely restaurant/ bar downstairs.

Reception staff seemed to be always stressed and put out by guests (actively ignoring some) it’s good to acknowledge people even if they have to wait. One of the elevators was out of service while the other was extremely slow, no one bothered to mention there were more around the corner. Room service was terrible! The food served was over cooked, yet cold. Extremely disappointing , considering the setting and the price paid.

Clean, staff were friendly, great location near tube & overground.

Person in room next door was smoking and the smell came into our room, we tried wedging towels under the door but the smell still came in. We complained to reception who apologised (I know it’s not their fault) and sent management and security up. This kept happening though, it would have been nice if they offered us a room change or moved the person who was smoking or removed them from the building for repeatedly doing it. I had a small child with me who has asthma and we returned home with all our belonging smelling of cigarette smoke.

A nice comfortable hotel which allowed all four of us in a family room with two twin beds. The room was neat and the bathroom was very nice. There was room cleaning everyday which was great. The buffet breakfast in the restaurant was quite good as well. This worked for our family of four.

The location is a little out of the center of London so you have to call a taxi which can get expensive going back and forth. We used the tube/underground from Kilburn Park to get to most places. There aren’t a ton of restaurants around that you can walk to here and nothing much to see or do in the area.

The outside of the hotel is so charming, beautiful floral display. Because we were there in Winter and it poured rain, I didn’t get to take any cute pictures. But it was well done. The staff was exceptionally friendly. Our room was ready early! The room was spotless. The bed was comfortable. Water temperature and pressure amazing. The staff were so help. Anything we asked for - ice, collecting a package, toilet paper, they exceeded our expectations. The breakfast spread was fantastic. And everything was tasty. Which was most important. I stayed for a medical board exam so I basically spent 48 hours in the room before the exam and it was so comfortable and I was very happy with my choice.

Even though I checked the location before I came, it is a little more out of the way than I thought. Commuting via tube when it’s pouring rain is a little impractical so we ended up using taxis/ubers the entire time.

Very clean. Very comfortable bed. No external noise so no being woken in the middle of the night. Hotel smells lovely.

When I checked in I had to provide photo I.d. This was not made clear enough upon booking. It might be in small print or t and c but not explicit. If my husband had not have had a photo of my drivers license on his phone I would not have been able to check in. They wouldn’t allow my husband who has the same surname to use his drivers license and book us in. This is a real problem. My advice would be to make this REALLY CLEAR. Also- rooms got stuffy even with AC because you can’t open windows.

Hotel, staff and room excellent, stylish and comfy.

Breakfast was dreadful. Staff rude, and looked at us in disgust when we asked for anything. Not explained how breakfast worked. Given a table but not ready, was not set after we came back with our food, had to ask for glasses and cutlery. When asking if more eggs were coming was snapped at by the chef. Coffee machine not working, asked how to work the other one and was snapped at again. Breakfast food was not even that nice for what we did get. Let's the hotel down completely. Save your money and eat elsewhere!

The location. The staff were very helpful and friendly. The ambiance.

disappointed the executive lounge was not operational

We drove to London and called 15 min before arrival to ask if there were parking spaces available. Alex, in reception, was super helpful and confirmed availability and explained clearly how to access parking and the process. Parking is not cheap, £40 a night, but it's convenient. Room was ready when we arrived, clean and spacious. Location is great, bus 139 direct to Trafalgar Square via Oxford Street, Regent Street and Piccadilly Circus in under 40 min during rush hour, not bad. Staff were there after midnight when we came back, helpful and with a smile.

Very cozy family room that can sleep 4 people with very reasonable price. The Maida Vale street has everything we need, from restaurants, coffee shops, convenience stores, all within walking distance. The basement parking is very secured, and has lift directly to the rooms floor from basement. Another plus, very close to Abbey Road Studio, for anyone fancy to take the iconic street crossing photos.

The £100 deposit taken at check-in was a little bit too much, considering that the price we paid for the room is not inexpensive.

The cleanliness, friendliness and safety of the hotel. Staff was extremely helpful and insightful, very accommodating and morning breakfast was delicious. The lobby bathroom was clean and smelled awesome.

There was nothing not to like