The staff is very helpful and walk the extra mile to help us while check in. The room is very comfortable. Location is great as it is just next to JR station, and got a lot of parking space

The common area a bit too limited for dining, since there are many ppl will buy food and eat at common area, suggest to have more table instead of one big table

Great staff, helpful, polite etc.. Happy for us to leave luggage with them after checkout, allowing us to go up mt Aso without having to faff with lockers at the station Well equipped lounge with microwave etc and free hot drink machine Really convenient location by JR train station and bus terminal leading up to Mt Aso and the 5 peaks

No issues. Just a question of budget. Our stay was great. If back packing on a budget there is a nearby youth hostel

Comfortable hotel in great location beside train and bus station. No catering facilities, but a kitchen/dining area on the ground floor and a Lawson supermarket just up the road, and one very good restaurant a short walk away. Don't miss the fountain and light show in front of the station in the evening!

The hotel is located just next to Aso Station and Aso Roadside Station. The rooms were immaculate with good views of the Aso-Kuju area. Surprisingly quiet with occasional brief noise from the local trains, didn't bother us at all. The shared facilities at the lobby are well-maintained and clean with complimentary coffee machine, tea, microwave, and oven free for all to use. There's also laundry and dryer, which is a real life-saver for me. But it only accepts contactless payment through an app, so you will need to install it first (though it's not difficult, just follow the instructions provided). We opted for the breakfast bento (consisting of 1 pretzel ham sandwich, 3 different bread buns, small tub of yogurt, a macaroon, and salad), so we used the lobby oven and area for our breakfast. For dinner, we walked to a nearby restaurant called Coffee Plaza East, which served good food within reasonable price. There is also a public onsen Aso Bochu Yume onsen within 3 minutes walk, which was perfect during the cold season.

Nothing, loved everything there.

After many nights of ryokans, it was nice to be back in a modern hotel. Very clean good size room. Very modern and newly renovated . No food on site except for vending machine and instant noodles but Lawsons is across the road and train station across the road. Most restaurants close early in Aso so go early and get the hotel to book for you! If not, buy from Lawsons and use the shared kitchenette at level 1 of hotel. Microwave , toaster and free flow coffee tea . Easy parking on site. Laundry onsite- card operated- no need coins.

If you come in late, only food is Lawsons. Unless you can drive further away. No conditioner or mosturiser - bring own

Clean, new and spacious

Nothing really. More restaurants or food places around would be good. Local supermarket closes early and due to the local area, the supermarket isn’t that big

Located just a stone throw from the main bus terminal and Aso train station. Very new hotel. Amazing view from room window on higher floors facing Mount Aso. Lovely, comfortable lobby area with wooden tables and chairs , as well as a pantry with coffee machine, microwave, toaster oven and free tea bags and miso soup.

Restaurants are a bit far except for a few. Far from the Aso shrine. There were dryers and washing machines but need to download app to use. Dryer malfunctioned twice but somehow worked the next morning when I tired again.

Beautiful hotel, good location, staff friendly and polite, and could speak English well. Great communal kitchen/ lounging area with access to coffee, tea, hot water etc. Room was huge and comfy. Couldn't complain about the room at all.

A tad expensive compared to my other accommodations in Japan but not as much competition in Aso, not to the same quality. Washer and dryer a bit confusing to use. Needed a specific app to operate. Not a fault of the hotel but bugs including crickets would get into the hotel lobby and the communal lounge area. They didn't really bother guests but for someone who doesn't like bugs, I didn't want to hang around the ground floor long.

Amazing location being literally opposite the train station by walking. Couple minutes walk from 7/11. Must be quite new? Considering the facilities/decor/modernity was 10/10. Loved room layout with the sliding partition door. Loved bathroom mirror setup (very clever). Absolutely spacious. (keep in mind i did pay for Standard King room) Got the view of Mt Aso, except weather wasn't kind. Shared kitchen/lounge area in lobby was beautiful too. Large shared dining table with charging ports. I wished i stayed longer!

When we walk in and out of hotel, staff didn't greet us like other hotels did. I know this is just a hotel, but if it had an onsen or even sauna, that would be amazing. Or cooked meals.

Really great stay. The most comfortable bed we've had on our holiday. The hotel is new and the decor is very nice. The communal lounge area is a relaxing place where you can heat up a meal and get a coffee or tea. The staff were extremely friendly and helpful. Would definitely stay here again if we ever came back (which we may do as we didn't get to see the volcano because of bad weather)

Nothing.