The check-in process was smooth and quick The food options were nice and fresh (dunno why other people complain) culinary team whipped up some masale dar curries. Its location is a plus point and has few decent shops nearby. The Housing keeping team did a good job of solving the issue I had with the bed linens. They changed the bedding right in front of me, adding more faith in the team. Shout out to the lady Housing Keeping Manager. The Check out process was smooth also Also, I loved the welcome card and little snacks by the Guest Relations team. Would stay again here

On 2 instances, my meals were disturbed by the F&B associate asking for my room number. Even though I made it a point, always inform anyone at the POS system before grabbing a table. And twice the F&B associates forgot we had order juices, and I guess it wasn't his day. Rooms are small but well planned. Also, the gym was barely equipped. The heaviest dumbbells they have are 6 kgs. But it's all forgiven as I understand they are heavily understaffed when it comes to F&B, housekeeping, and FO. Also, it's super economical

Thane does not have many good hotels and IBIS is one of the best. Facility and staff are good. There was some confusion on CP plan as my room booked was only Room but during booking the options on Booking.com should be clear & simple- one without breakfast and one with breakfast. @Rs 599 breakfast option is confusing as it does not give clarity that it is additional or included in room rent.

Bathroom in all IBIS hotel including this one is very small and cramped. That may be a unique feature in all your hotels but that doesn’t give a comfortable feel to move around.

The restaurant, the food, and the very helpful staff ! The peachy fresh fragrance, excellent cleanliness everywhere in the hotel, were a very welcome respite from the Mumbai monsoon.

The room was a bit small, with no possibility of an extra bed, but that was clearly communicated, so no problem. We felt that paying separately for breakfast, for 7 guests, at 699 per person, was a bit too much, so we skipped it. Something of an in-between cost, included with the room charges might not have been so explicitly visible.

Comfortable rooms, quick housekeeping, and room service. Location is great as it's on the highway. Will stay again.

Reception staff need more training. Noting requirements and advising on options needs work. Restaurant service staff are slow and forget the orders. Breakfast food options can be better. Food needs more taste.

Rooms were spacious, modern, very comfortable and clean. Cleanest bathroom of the trip easily. Staff were kind and helpful. The breakfast buffet was great, with a generous selection of western and Indian dishes and amazing juices.

We came to Thane to visit a friend, but whenever we chose to visit the city centre or the western suburbs it was a crazy long time. Only stay if you intend to stay around Thane and not explore Mumbai.

Central Thane location , near to my annual event location..

Water pressure in shower..too less..forgot to inform during stay to Housekeeping..also they didnt change towels daily, had to continously call them..

Ambience and property is very clean..

I was attended by Mr Harvinder in the front desk at 6:30 pm on 16th oh May 2023, I checked in and went to my room and instantly called that I want to change my room, he said he will come in 10 minutes but he came after 35 minutes. He said I had 3 more guest to check in so I got late I am sorry tha,ts not my problem. He could have sent someone else why should I wait for so long, you are more concerned about checkins but not for the guest who just entered 5 minutes back.

Looks like photos, comfortable, clean. Amazing butter chicken at the restaurant!

Restaurant staff in the morning and during the day were slow and not helpful when it came to setting up tables (we were always missing forks, napkins, glasses or just anything)

Location and prompt service of the housekeeping staff. Islam and Nagesh were fantastic to attend to my senior citizen dad. Shreya from the restaurant and Pavinder were very helpful.

Restaurant staff needs to be more friendlier to attend to the crowd for breakfast

We stayed in at the Ibis Thane while visiting family nearby. The hotel was great overall. The staff were friendly and accommodating, the rooms were clean and the food was also very good. The hotel also has a kids menu which my son loved as he struggles with very spicy food. It is conveniently located in Thane near Korum and Vivianna malls.

Nice overall.