Very clean - the complimentary breakfast was varied and well received. The staff were excellent - very helpful and the rooms were kept in immaculate condition during our stay. Having the gym on site was very handy for me.

Pool had fluff in it that never seemed to get cleaned out. The TV could not be easily used to find the channels listed so some sort of written guide how to use it would have been handy. Some of the hot points / USB ports did not work. The fan in the extractor fan made a terrible squeaking sound and the air conditioning unit was very noisy at times.

The hotel and our room were clean, comfortable, and, most importantly, cool, on a hot, steamy, stormy, murky day and night. The location was great, close to our medical appointment and to plenty of shopping and dining. We were tired and rained-on, so we stayed in and had dinner and some snacks delivered, and were very happy that the Door-Dashers were able to come leave our orders at our room door, instead of us having to meet them in the lobby.

There was a fair bit of noise through the walls. There was a family with toddlers and an infant on one side, and they made normal toddler and baby rackets, but they quieted down by 9pm or so. Through the other wall, and unfortunately the wall that our beds were against, there was an extraordinarily loud snorer. I mean, he was prodigious. But it was more funny than anything, and we just streamed some white noise to block it.

My son and I really were pleased with the customer service there. The breakfast was excellent and and the bed was incredibly comfortable especially the pillows. We enjoyed the fact that the room had a safe.And I also liked that I was able to use the laundry facilities to dry.Our bathing suits. The heated salt water pool was my son's favorite thing. We would definitely stay here again if we ever returned to memphis

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comfortable beds, good bathroom and shower.

location. only one decent restaurant (Longhorn restaurant) near and extremely busy and no reservations taken. their website giving waiting times was totally wrong and unreliable luckily Aldi supermarket near so bought provisions from there and used the microwave in the room. only stayed there as relatively close to Graceland,but maybe choose a hotel with more of a choice of restaurants . next door to Baptist hospital.

Very nice hotel in a convenient location. Plenty of food and shopping near by (need to drive though). Breakfast was excellent - lots of protein and great coffee. Free parking.

Need a freezer section in the room fridge. Somewhat close to the airport (but most HI Expresses are). Not much to complain about.

Room and facilities were modern and clean. Large free parking lot. We booked and checked in late night and the front door was unlocked with an attendant present

We were awakened by hotel staff speaking really loudly in hallway though. Breakfast was too early for us to attend.

Newer property very clean. Good location. Comfortable and modern room with microwave and fridge.

Staff was not amazing. One rideand not customer service oriented. One lady was super nice and helpful.

New to the area and wanted to get away and found this hotel. Comfortable beds the staff was great

We've stated other hotels with the same brand name and the breakfast was much better than this one. Egg and cheese on omelette was dry and overcooked. We travel a lot but this is the first kitchen we've seen close it's door literally at 9:30

I loved the cleanliness of the hotel and the friendly staff. It just felt great! I was able to come downstairs to the lobby and sit late at night to read and watch T'V. and felt safe while doing it.

The noisy people in the rooms who never seemed to go to sleep, but this was not the fault of the hotel.

Cleanliness, Comfort, Amenities, Free hot breakfast

They did not come in and clean my room on day 2. I did not have a" do not disturb" on the door and I did see the cleaning crew in the hallway. Maybe it's upon request?