Staff & Services: Very attentive and friendly staffs. Able to speak English and Mandarin. We were greeted soon as we arrive in front of the resort. Explained all the facilities they have while guided us to our room. Ensure we are comfortable throughout our stay. A truly Japanese hospitality. Best we have so far. Breakfast & Dinner: Both excellent 👍 please try the Kaiseki full course dinner. Room & facilities : Very well maintained facilities. Room is very clean and the view is excellent ( we're staying at 4th floor). I can just sit all day enjoying the view while drinking tea :) Tatami Bed is very comfortable (they set up the bed right after the dinner). So comfy that you wouldn't want to leave the bed once you tucked inside the blanket. Thank you for the great hospitality 🙏. it's a memorable stay and would definitely stay again if we visit Arima onsen.

N/A

We stayed in the "Japanese Style Family Suite 78sqm with Open-Air Bath + half board" - me, my husband, my 2-year-old son and my dad. We loved everything about the hotel and was definitely my most favorite of the whole trip! Room: We love the room! And the outdoor private bath on the balcony was just amazing, with stunning view!! Absolutely recommend this room with the square onsen on the balcony. Staffs: Very very friendly, kind and caring. I'm currently pregnant, the staffs saw it without me mentioning and brought me the donut pillow to sit on + obi for pregnant woman to wear comfortably. They were also always smiling and greeting us with joy. It was very pleasant. Dinner: The kobe beef dinner sets in our room were delicous! Both the shabu set and steak set. The only downside was the smell that lingered in the bedroom afterwards ^^". Breakfast: Each of us received bento at the dining room with various small plates. It was nice. Personally I'd prefer buffet style where I can select what I wanted to eat. But this was ok too and we knew it since booking. Location: We rented a car with driver so we had no problem getting to the hotel and going to the city. But if we were to travel by ourselves, it might be a bit troublesome as the hotel is somewhat uphill and out of the city center a bit.

-Private onsen and affordable room rates as compared to other hotels nearby -Very suitable for children to stay -Free yukata to wear during stay -Has indoor swimming pool though we didn't try -Very comfy and spacious room of traditional style futon -Nice scenery from room -There is a brownish mochi (few free snacks in the room) that is extremely nice. You can buy it at the counter too

-The free shuttle car by the hotel only starts in the afternoon but we arrived in the morning -It was raining and we walked up from the bus station to the hotel. It was pretty tough due to slopes and all drenched. If there was shuttle car by the time we arrived, would be a perfect 10

The service is excellent. From the time we reached the ryokan till we left, we received great service from everyone. There is a bus transfer that can send you to the centre but I recommend ordering dinner from the ryokan to save the hassle because a lot of the restaurants were full even on a Sunday night. The ryokan is also child friendly. Yummy breakfast and dinner.

Nil

This was our first time in a Ryokan/Onsen and it was such an amazing experience. We had 2 young children with us and Motoyu Ryuusenkaku caters perfectly for young families. They have everything you'd need, kids slippers, yukatas, high chairs and even a large kids play area that kept them entertained. The staff are some of the most polite, warm, friendly and attentive people we met in our time in Japan, I can't speak higher of them especially Aska who took great care of us. The food is incredible, we went with the full dinner plan (Kaiseki) which is served to you in your room, the quality is superb and we got to experience a huge range of traditional Japanese courses. Traditional breakfasts are taken in the communal dining area and are just as wonderful as the dinners. We went with the mountain view room which was fantastic, many an hour was spent drinking tea and just taking in the view. The baths themselves (indoor and outdoor) are terrific too. They have excellent facilities and guests are provided with everything you'd need for a great onsen experience. The baths take in the same mountain view, it's very tranquil. A free shuttle bus is offered to take you to and from Arima's town so you don't have to worry about climbing the steep hill back to the Ryokan.

The hotel is very nice and unique. I love the room and the atmosphere inside the hotel, as well as the excellent service from everyone.

I would like the hotel to increase the shuttle service in the evening, adding more times at 17:15, 17:30, and 18:00. and please consider adding a contact option through Line so that international travelers can reach out more easily

This stay was a highlight of our 3 week trip to Japan. As a clueless British family we were quite nervous about trying the onsen experience which seemed to have a lot of rules. But we were made to feel so welcome by the wonderful, welcoming staff at this family-friendly hotel. We had such a lovely stay and enjoyed every minute.

nothing - it was perfect

This was an amazing traditional accommodation experience. The hotel staff were incredibly helpful. The room was lovely with beautiful views.

We didn’t book the included meal option for dinner and there wasn’t much available in the small town area at night time.

Kid friendly facilities such as pool, high chairs, play area and reading area.

Nothing

The staff was excellent. Great breakfast, as well as calm and charming atmosphere throughout the ryokan.