Great location, 10 minute walk from the train station and on the edge of the historic city of Parma.

Staff not very friendly. On arrival the receptionist said I didn't have a reservation, and when she found mine, she added "Oh, you made a reservation through Booking.com" as if that was bad.

location is great, walking distance to the train station, nearby has Esse and cafe room is old design but bed is comfort, need to inform them to turn the air conditioner to manual mode if you prefer your room to be colder staff is friendly , always receive warm welcome when i step in the hotel especially at night i checked out to another city for few days and when i'm back to Mercure the staff placed my luggage into my room without the hassle for me to carry it myself

same breakfast every day no laundry facility in the hotel

My husband and I were greeted by a smiling and friendly front office lady name Feliciana, she was always pleasant and smiling, we appreciated that . Luxe toiletries was provided for in the bath Parking is possible nearby and cost 18€ per day overnight and the keys must be left with them. Location is very convenient. Thank you.

There was a young lady at the reception when we checked out. I find her not so helpful as when I passed her a slip to get my cooler bag, she just ignored me. I asked her again and she just ignored me as I wanted to repack quickly before driving off. How disappointing at her attitude. This is a hospitality industry, perhaps she should consider working with computers ! Thank you.

Located very close to all the attractions in Parma and very easy to get around. Breakfast was very good and he room was comfortable. Everything was clean and the front desk staff were very helpful with tips on where to spend your time during the visit. Free umbrellas could be borrowed. Some interesting historical information in the lobby.

Parking was a bit on the expensive side at 18 euros a night and the hotel is located just inside the edge of the ZTL zone. The decor needs an update, as it's a bit gaudy. Fixtures in the bathroom (shower heads) were leaky.

Despite specifically informing the front desk during check-in that I intended to pay in cash, the payment was charged to my credit card without my consent. During check-out, I was told that if I paid in cash, the card charge would be refunded within 2-4 weeks, which I wasn’t informed of at check-in. This lack of transparency was frustrating, as I expected clear communication regarding payment options upon arrival.

The hotel was very nice. Everyone was friendly and helpful. Location is amazing. Parking was very easy! Breakfast was great and a very pretty hotel.

The WiFi is absolutely terrible and almost non-usable by any standard. Disappointing for today's day and age. The temp controls are terrible to use. Rooms are hot. Outside noise is abundant but this is what happens for a primo location so be aware if you are a sensitive sleeper. We were fine, but we are from New York City! Aside from the internet extreme fail and temp control, I would definitely recommend.

Very close to Parma´s Cathedral and old square. There´s a parking lot just outside the hotel that you can pay $18 euros per night (you need to leave the keys with the parking guy). Lots of restaurants nearby too. Bathroom was updated but the room is antique and very big. we liked. Breakfast was disappointing though

breakfast was not up to a mercure standard although they had quite a variety of things, the coffee, milk and tea were just awful

Great location Clean and comfortable . Excellent staff . Good breakfast

Location, design of the reception, new shower and staff in the bathroom, fridge in the room. And the service. The square “Piazza della Pace” in the 50meters from the hotel in the night time. They are in the center but they have even own parking slots.

More the one day we couldn’t find how to switch off the ventilation in the bathroom. Mattress Cover. It is waterproof and my husband was totally wet in the mid of the night. (I understand why the hotel needs such covers. But it was uncomfortable)

The check in staff were very helpful. They additionally checked out and fixed my air con despite it being late. The cleaning staff were also very helpful and went above an beyond to help when I got drenched in the rain the next morning. The staff at breakfast were also very friendly. We used the parking facility next door and this too was good with no problems experienced. All good.

There were no complaints from us all all and would use again without hesitation.