Facilities, air-conditioning and cleanliness. The pool is lovely and the location of the property is close to the center, 10 min walk.

While they advertise the hotel as having parking this is not guaranteed, something you are not made aware of when booking. Arriving back late to the hotel we were informed, with a sick child, that there was no parking available and that we could go and find parking elsewhere. When I asked where I was informed “surely you know how to use google”.

The reception staff was extremely friendly! The room was clean and spacious for a family stay of 3 (child of 4,5y old). The beds were enormous 😃 The bathroom was comfortable and the Rituals products were a nice extra. There was a shower chair for me, which was a nice surprise, I did not request it, but I defenitely used it. The breakfast buffet was good and plentiful.

Eventhough the staff was very friendly, the food was not good. The kids menu: chicken breast was dry, the dessert panna cotta was not the right recipe. But the recommended glass of wine was tasty. The price for the food was too expensive in comparison to the quality of the food. The pool is not wheelchair accesable eventhough the rooms are.

Great location as it meant just a 15 minute stroll into the main centre for shopping and eating etc. Great parking option also next door.

The shower in our room had much mould around the base…..the restaurant on the Sunday night was not operating and the bun we had with some Parma ham and one red wine each was very pricey. We also felt we were treated harshly by the breakfast staff who made us sit outside in the reception/bar area to have a basic breakfast when there were over 20 plus sparecsettings in the breakfast area…..they could have treated us better.

The facility itself left a lasting impression on me. Everything from the cleanliness to the modern amenities and the overall ambiance was exceptional. The attention to detail in the design and maintenance of the facility contributed significantly to a comfortable and enjoyable stay. The staff at Novotel Parma Centro deserve special commendation. Their professionalism, warmth, and willingness to go above and beyond made a noticeable difference. Whether it was providing local recommendations, assisting with any requests, or simply sharing a friendly greeting, their efforts greatly enhanced my visit. Internet connectivity was another highlight. The speed and stability of the connection allowed me to stay in touch without any interruptions. The bar at the hotel was a delightful surprise, offering a cozy atmosphere to unwind after a day of exploring Parma. The selection of drinks, coupled with the inviting setting, made for an enjoyable experience.

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Hotel was very close to main train station. Staff were so kind and friendly. Room was so clean, beds are comfortable. In bath there were Rituals shampoo, shower gel and conditioner. Lobby is so beautiful for relax and there is a free water with fruits and vegetables which is very nice act of hospitality. Pool is warm and clean. Everything in this hotel was more than I expected. The best hotel in Italy I have been to. Definitely would love to stay at this hotel again and would recommend to everybody.

We were travelling by train so the location was close to the front of the train station and about 10 minutes walk from Parma Town centre. Free hugs from the large bear in reception. My husband liked the surprise of a swimming pool. Small but open during our stay.

The small reception area which made check in a bit of a hassle and the lack of atmosphere at the bar, mainly to do with the lighting, so you didn't want to loiter.

Loved most of it. The only things that could have been better was the access to the parking lot. One of us walks with a cane and had to walk up and down a lot. The main bed was perfect but the small extra bed for the 3rd person was not very comfortable. The sauna was closed but we didn’t know ahead of time. We loved the bathrobes, the lobby, the bathroom and the room. The area was practical because close to the center but felt a little unsafe on the other side.

Friendly and comfortable

The buffet; they serve the cooked vegetables in the same plate as sausages and for fresh ones, guests use the same spoons as for ham so if you are vegetarian, good luck . No indications nor info on what is what and what it contains . The variety is great but this is uneasy if you do eat meat

Rooms were a good size. staff wee friendly.

The breakfast buffet looked great but all of the food was cold

Easy check in and centrally located to the train station for arriving and leaving with suitcases. Everything was within a 10 to 20 minute easy walk. Clean well appointed rooms with generally friendly staff, with one notable exception.

We ate the first night in the restaurant and the older gentleman serving was condescending and rude. We noted different attentiveness and options of cheese for pasta for other diners.