Great location, view from windows- was in old wing unfortunately; stag is very nice and trying their best. They helped us buy 2 tickets Kamuy Lumina. Gave us 2 bread gift on check out. Privatized yukatas and towels generously. Large fridge. No meal included in the stay but lots around. Lake boat just I front of the hotel. Good onsen facilities. Would stay again

Quite dated facility but clean; the room bath was bad and with very inefficient set up for Japanese standards. Little to no English but manage communicate. A bit on the expensive side with no meals included in the price. No much in the onsen as other places

The staff was extremely friendly and helpful. They were very informative about local activities, available buses and their timetable and recommended restaurants too! They even gave us some souvenirs when we checked out and drove us to the bus center. The rooms were pretty big and a classic Japanese interior feel to it which we liked! We actually got rooms with a view of Lake Akan, but because it's winter the window was frozen so we couldn't see anything. The souvenir shop in the lobby also had a variety of goods at a good price. We had a very good time and we're really thankful to the staff for everything they did!

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First of all, I must mention the excellent service. When we just arrived someone came out running to help us find the right parking space. And when we left we got a bun to take for the way. The room was Japanese style with futon beds. Very specious and clean. Our window was facing the lake Akan and the view was amazing. I must say that at the beginning we hesitated if to take a room in a traditional Japanese hotel but eventually we are glad we did choose this one .

Nothing

Staff were really friendly. I had to leave early in the morning to do a hike, before breakfast started, and they made me a sandwich to take! Room was large (actually split into 2 separate rooms plus bathroom). The location was great, you walk out onto the lake

Room was fine apart from lots of bird poo on the windows. There are signs explaining this and not entirely sure how they could stop it from happening but it's not the nicest thing to look at

The hotel was very well apportioned, with tasteful decorations and artwork. The lobby is very pleasing and welcoming. The room was very large and with a lovely view of the lake. The staff were very helpful and friendly. The hotel had a good range of facilities for guests.

I accepted the price for the room which did not include breakfast. However, I found out from my friend who paid the same price that her breakfast was included. Since I was just there for 1 night I did not dispute this but I thought it rather strange.

Location on the edge of Lake Alan. The onsen. The kind staff at reception. Recommendation and reduced ticket prices for Kamuy Lumina light and sound show nearby. Free parking. Close to gift shops and convenience stores. Pleasant lakeside resort town.

We were not directed to the correct restaurant for breakfast on first morning. We are in a basic refractory style room with big tables and no waiters. Found next day we should have been in the nice lakeside restaurant.

Location, view from lakeside room great. Very helpful and friendly staff. Lovely gift of sweet buns at check out.

Breakfast was a bit limited but adequate . Difficult to find a restaurant open in the town for dinner - lots of closed establishments - maybe just the time of year. Cigarette smell in bathroom although a non- smoking room.

The room had a beautiful view over lake Akan. The hotel is situated in the middle of the town, so there's only a short walking distance to the Ainu Kotan in the west, and the natural trails and hot mud pools ("bokke") in the east.

No complaints, all good.

My room face to Akan lake that's so beautiful view in the morning . the hotel is beside the lake. room and every thing is clean and okay. the onsen is also good medium size with a little outdoor zone. breakfast is fine, not much selection but worth the price (1,000 jpy for breakfast)

The room was fantastic, with a superb view of lake Akan. I loved the onsen. Even the location was very convenient, since I could walk to the main interesting spots in town. The staff was also very nice.

Nothing, everything was great