Location and it’s proximity to Leicester Square, Piccadilly. Close to underground stations and plenty of restaurants. It’s also nice and quiet even though you are close to lively Leicester Square it is located in a good position to avoid noise.

Pillows were uncomfortable and hard to sleep on, didn’t feel of good quality. Temps in the room fluctuated quite a good even though AC was switched on, first night was very warm and second night very cold, even though we didn’t touch the thermostat.

It's the 4th time I stayed in this hotel. The location is perfect as it is exactly in Central London and all interesting venues are just a few meters away. The room was large (by London's standards) and the double bed was enormous and comfortable. Breakfast is good and staff is very welcoming as well. Highly recommended

I always say this when I stay here. I cannot have a cappuccino with other than normal full milk. I am allergic to it but the hotel does not offer alternatives with different milks. Also, lifts are a bit slow, so on busy afternoons you have to wait a bit to go up to your room.

Spacious comfortable room. We have stayed at 3 Thistle properties in London. They have all been excellent. The Trafalgar Thistle was in a great location and felt safe and clean. Property is convenient to Trafalgar Square, Picadilly Circus and Leicester Square. A 10 minute walk to Covent Garden.

Had some difficulty with green policies. We support green efforts and usually use our towels 2 to 3 days before requesting new ones. This particular room did not have a heating rack in the bath which made getting the towels dry impossible Additionally, when we requested more bottles of drinking water we were told that because we put the green tag on our outside door, we could not request more water. Having drinkable water is not an option. So off came the green tag. Clearer notes would be helpful on the green initiatives at this hotel. Would still recommend this hotel and we would stay here again!

The staff on arrival were polite and helpful. Our room was very clean, had all the basics. The breakfast was wonderful and fresh. On the second day I came back to our room to find a complimentary birthday cake left for me. I've never experienced that before so was very happy with my surprise. The restaurant was clean and the staff in the morning and evening were friendly and polite. Even checking out the staff were accommodating when we wanted to leave our bags in storage for the day. Also the location is literally next door to trafalgar square! Over all its one of the best hotel experiences I've had.

Over ll I enjoyed the full experience. The only thing I did find a little disappointing was the price. Well over 400£ for two nights was a lot. But for the location I guess this is good. And the breakfast was included.

Location, wonderful staff

Would have liked a TV in the Lounge I think there should be ice machines on all floors. Refrigerators in rooms are needed

Central location between Trafalgar and Leicester Squares, yet on a small, quiet street. Comfortable bed, and power outlet next to it. Good water pressure in the shower.

There was a problem when we arrived: weirdly, the bathroom had not been cleaned. I had to call the reception twice because despite their promises no one from housekeeping arrived to clean it. Finally I had to go down to the reception to talk about the issue and could not get an answer as to when the bathroom would be cleaned. Also, 2 other guests said they had a problem with their bathroom. However, when we returned from dinner we were immediately offered complimentary drinks in the hotel bar and the bathroom had finally been cleaned.

The check in team were fantastic and allowed us to store our luggage before we could check in so we could go and explore the city. When we did check in the team were very helpful. Check out was equally as fantastic and smooth and the team were very welcoming and fast. The room was the perfect size for myself and my two friends who were staying overnight. The sheets were crisp and the room was very clean, with a lovely little area for tea and coffee making. The bathroom was small but very nice, and the shower was really good. Even the free toiletries smelled good - in other places I have stayed I felt they smelled like washing up soap! Despite being so close to Trafalgar Square, it was relatively quiet and we all had a great nights sleep after exploring the city. Thanks for a great stay.

Everything was perfect. Thank you!

Lovely room and a very comfy bed. We had a great night's sleep. Loved the view from our windows. And the location was perfect for our theatre trip in the evening and shopping in the daytime. Very close to Leicester Square but not noisy and close enough to Covent Garden and not too far a walk to Oxford Street or Picadilly. The staff were really helpful and friendly and efficient as well. Really loved our stay and will look to book again on future trips.

Nothing much really. The air con had a fault in the morning but that wasn't really an issue for us and I mentioned it at checkout.

It’s a nice hotel, quite average from my experience. The price was quite high but I understand that we pay for location and being in Westminster I suppose we could consider that normal.

I was told that I could pay in cash on arrival by someone who I spoken to on the phone the day before our arrival but it was a different story at check in, I couldn’t pay cash and had to use my card. I was told the man who had taken my card was a new staff member and didn’t know that, so for me that was a failure on the hotel’s behalf.

Very nice rooms, comfortable beds, excellent location