Modern design Huge room and bathroom for a hotel in Japan Responsive customer service Quiet neighborhood Playground opposite the hotel Lots of supermarkets and local restaurants around A few minutes away from the metro station Contactless. Clear instructions provided for check-in Amenities and appliances are accessible in a common room if required

Found a bed bug on one of the beds. When we told the customer service, they quickly sent cleaner to the room. There are flies in the water closet. The bunk bed only has futon mattress which is very thin for those who are not used to it, but the single beds have really good mattresses.

Excellent apartment for a family of four (2 adults & 2 teenagers). Small kitchenette, dining area, bunk beds & 2 singles which were a decent size, bathroom with excellent heating (averaging 1 degrees 🥶 at night) & separate toilet. Very clean room!! They supplied large bottles of shampoo, conditioner & body wash products which were top quality. Water pressure in the shower very good & hot!! On the second floor they have laundry facilities (which includes detergent) to wash & dry your clothes, under $5 to wash & dry clothes. The location for us was brilliant, could walk easily to train stations even with your luggage, & there are lots of places to eat nearby. It was our first time to Japan, we felt very safe here! Excellent communication with step by step instructions regarding codes etc. We would stay here again! Aussies from Perth WA 🇦🇺

The beds were too firm.

We traveled with a 4 year old who loved the kids playing in the park of an afternoon. Language barriers don’t worry kids. The hotel was well placed in a quiet neighbourhood and extremely easy access to the Red line with 1 stop to Main Shinjuku station. Property was clean and well prepped with items such as coffee, slippers, tooth brush etc

Not a lot to dislike. The check in at 3pm waiting for a code that then didn’t work was the only “small” downside but this was fixed with a message to hosts and a new code was sent.

It’s in fantastic location and once we figured out the various check-in, building entrance and door codes it was a breeze. The room was reasonably spacious for Tokyo, clean and the beds were comfortable. It had some cute books displayed in the room and it would be good place for families with younger kids too.

The initial check in was a bit fiddly as there are no staff on site. You just need to make sure you have ideally checked in before you leave home and have all the codes saved. It would have been nice to have some tea bags provided in addition to the coffee.

Convenient location. Nice and well-thought design. Comprehensive facilities and amenities, well-equipped kitchen. The room is spacious enough for a family of four. In-house laundry room (coin-operated).

Some spots in the room were dusty, the air conditioner filters and ventilation outlets were clogged by dust. We were a little puzzled by the self check-in process: the check-in itself went smoothly and we got the room number and code on the tablet. However, we were not instructed to check mail for the entrance code at that moment, and for long minutes had no clue how to get inside the building, until someone helped us. The laundry room tended to get very hot and humid during the drying process.

location and the neighborhood room was big enough for 3 paxs with 4 luggages

it is quite dusty and we found used socks and hair bands on the ledge of the window and floor of bedroom. So we did a thorough cleaning and disinfecting whole unit before getting comfortable.

The location was perfect.

The room was a little small and dark.

If like me you are worried about the no staff / self check in process don’t be! We had a wonderful stay (4 nights). The self check in process is safe and easy and online communication was great. Our Quadruple room (park front dining) was perfect for 2 adults & 2 teens. Location was fabulous - in a quiet area only 300m from Shinjuku-gyoemmae station, which is only 2 stops away from Shinjuku Station using the Marunouchi Line. Convenience stores and local restaurants are close by and it’s only a 15 minute walk to the bright lights of busy Shinjuku. Would stay again.

The room and its facilities were amazing, clean and comfortable. It is on the small side so just be aware but its location is incredible- close to tube lines, tons of shops, bars and restaurants but tucked away in a calm corner.

The checkin is at 3 pm sharp as there is no employees around- we literally waited I. Front of the iPad for 3pm sharp to be able to get in.

Everything about the Cocoshuku Shinjuku hotel was perfect. Online communication was great and the codes to enter the building and our room worked perfectly. The room was amazing: perfectly spotlessly clean, with sleeping for 4, a great little kitchen and a beautiful bathroom. The location is great: on a nice quiet street, but only a 2 minute walk to the main road, and from there, only a 10 minute walk to the main Shinjuku subway station. I recommend this hotel 100% and look forward to returning next year with my family.

Nothing we didn't like. It was perfect and we have no complaints at all. There are a number of food options and restaurants and a 7-11 store nearby as well so it's very convenient.