Spacious and great views

The main bedroom carpet was dirty and stained The latch on the front door is broken The remote control cover is missing No spare blankets Main bedrooms bathroom light fitting is broken Main bedrooms bathroom shower door is broken Not enough mugs ***I have photos of you need

A gentleman came to check the electricity and there was enough for a whole night. His reason for coming was to enter a token for more electricity that did not work. He miscommunicated this to his colleagues saying the electricity does not want to work, leaving his colleagues thinking at 11pm, while we were sleeping, that there was no electricity. We were woken up by loud knocking on the door and the phone ringing loudly. My problem is he did not let us know that someone would come late night to check if the electricity is still okay or anything. Instead we got a fright, wondering who the hell is knocking like that. I'm happy they agreed to come the next day and leave us to rest.

They took a long time to get a key card which it didn’t open the main door. So I rang the coiseger (security) who open for me the worst thing was the key for the door was a wrong key that cost me to go back to the reception after 16 hour flight. To be honest I was losing patience. One guy sort it out for me. The key card was not always opening up for me, it’s like open 3/10 percent open, mostly calling the security guard to open the main door. But the overall service was ok. Cleaners never changed the bedding. Normally I leave the tip for cleaning stuff but this time I did not. I hope I will book an again next time, hopefully next year coming with my family.

The receptionist people did not open up where can I get breakfast. But yes they were friendly. Lastly thank you so much keep up the good work

I loved this property. The property was clean and walking distance to the shopping center which made it extremely convenient. Lots of restaurants close by and a short drive to the V & A (about 10 -15 minutes)

Just a few things to note: The property has no hair dryer and it didn't have any dish cloths which would have been nice. Also need to have a mirror in the hallway or bedrooms. The extractor in the bathroom which goes on when you put the light on in the bathroom is very noisy - this can be quite disturbing. I also requested that the second bedroom have 2 single beds and the apartment I was given had a double bed in the second bedroom, a bit inconvenient when my son and daughter were sharing a room.

It was only 1 day stay but the service was so good, within 30min we were told how is the company operate. We made our first reservation with them, and the staff was really friendly. They escorted us and walked us through the entire registration and check-in procedure. We felt so unique, and I appreciate their enthusiasm and disposition. Even though the office is only a few blocks away, it feels like they are right here to support us when we need it. They are constantly available and respond quickly whether you call or message them on WhatsApp. I also realized after checking out that I left my laptop in the main bedroom. I was really shocked that they handled everything in 30 minutes and were ready to give it to us. If we were heading to the airport, I can only imagine. The supervisor on duty had fetched the laptop have it with it at the office waiting for us to collect it, all was there in good order. As for me and my family the next holiday I know we're we are going to book our accommodation. The staff's service, attitude, and morale are unmatched. We had a great time and are astonished and amazed. The facility was spotless, had everything a we needed there, had a lovely view, and was in a secure area with lots of kid-friendly activities. I can always tell people about the place. The story about MERNORCA G05 it felt like a movie. Regards Paulten Mathivha 072 087-8464 [email protected]

The fact that they is no Air Con

It was big and spacious 2 bedroom apartment with a balcony that over looks a beautiful pond with swans and ducks swimming in it , it was absolutely breath taking, the security in front so not anyone can just come in , there is a indoor pool with a gym I just loved it thanks , only issue I had was with trying to communicate with the hotel is very bad and the lady at the front desk wasn’t very friendly, gave us the wrong key upon our arrival.

Communicating with the hotel trying to phone but no1 answers , when we arrived at the hotel the lady at the reception wasn’t very friendly had a bit of an attitude.

Canal walk is literally 500M from the Apartment. The Shopping center closes late, it is convenient for late night Shopping.

The heated pool at the accommodation has strict rules which aren't mentioned when booking. You need to wear professional swim wear when entering the pool. This includes wearing a swimming cap, I was kicked out of the pool for not wearing a swimming cap.

The apartment was tastefully furnished and equipped with everything necessary for a home away from home stay. I especially loved the bathroom and lounge. Being right next door to Canal Walk was a bonus. You do have to collect the keys from a different location i.e. Crystal Towers, but that's a stone's throw away from the entrance to Island Club so still quite convenient. Thanks to Seraj and his team, you guys were all great from the start of my booking till the end. I have no hesitation in recommending you😊

Honestly, I couldn't find anything not to like about this apartment.

The location was very convenient. Felt secured. The size and the quality of the apartment

The access /entrance of the apartment is weird and it took us 2 hours to find the apartment as we were not given a site plan. Our flight arrived outside office hours and we reached past midnight.. No welcoming staff and we had to manage by ourselves and finally with a seurity guy who was on duty and very helpful. We felt really unsecured and tired and bad as a beginning of a holiday trip!!! Pick up of keys is not convenient if we did not have any transport. Stairs to take up and down our suitcases are not convenient at all and no mention on the properties specifications when booking was done.

We were happy with what we saw from the pictures and when we got there we received exactly the same apartment we booked for. Staff from the Crystal front desk to security at the gate, very welcoming and friendly.

Shortage of dishes. We booked for six people but facilities had 3 dinner plates and 3 side plates. There was no big bowls to marinade our meat,no sharp knife just a bread knife. But shame they delivered when we requested. We just didn't expect they'll be so limited below our guest number.