Good location, friendly and helpful staff. The room was comfortable and large. I liked the personal welcome message on the TV screen on arrival. The view out of my window was great. Shower and bath tab were great too.

The bed could do with more/warmer beddings in the chilly weather. Avail a robe and slippers in addition to the nice towels. Breakfast though nice, could be improved by a wider variety. I found the same items - baked beans, mushroom, baked tomatoes, sausages, bacon, eggs.

Excellant Value for Money and exceptional Southern Sun service. I was particularly impressed with the Breakfast Manager , who had excellant manners and meticulous attention to detail , without missing a step to ensure prompt service, Jordan politeness , great service and engaging rapport made us feel completely at home .

The check - in did not go as smoothly as there was a confusion with my Surname and our request for an early check in at Midday , was apparently not received ? The lady who checked us in was not very friendly or helpful too? Though to their credit , when I complained , she did ensure that we got arrears room once we checked in later.

My breakfast during my stay was great! It offered a good variety of options, catering to different dietary preferences and health needs. There were plenty of fresh fruits, whole grains, and protein-rich choices like eggs and yogurt, making it easy to find something that suited my taste and kept me energized throughout the morning. The selection was both healthy and flavorful, and I appreciated the variety that ensured there was something for everyone, whether they were looking for a light or more substantial meal.

i didn't get to see the pool , maybe because of the weather. The view of my room was just parking side

The hotel shares a building with the Hyde Park mall which was great and very convenient. There are some great and visually appealing restaurants there (I recommend a Japanese restaurant called Kōl Izakhaya). The city view from the superior rooms is stunning at night. The breakfast was great too! I preferred staying in for breakfast knowing I was getting a delicious meal (they have a pancake machine). There is a small gym that works perfect for a short stay. We were impressed with the hotel and will be coming back to stay again.

The only thing I did not enjoy was that the key cards do not work well at all. You have to swipe them in the door and elevator anywhere from 5 to 20 times to get it to work which is VERY frustrating. We were told that these will only be replaced next year.

We thoroughly enjoyed our week long stay at the hotel. Our room was clean and the bed was very comfortable. The staff were amazing particularly the ever cheerful female chef at the egg station, the waiters (we will never forget Jordan) and the porters. Loved the breakfast, the omelets were my favorite! Really great location and the connection of the hotel to the mall is a huge plus.

The desk lamp did not help much when working at the desk. The room lighting is not bright enough for that purpose.

Spacious room with a great view overlooking Sandton. The beds were very comfortable and the bath / bathroom was a good size. Well stocked and spacious gym. Restaurant was well lit and spacious, with lots of options for the included continental breakfast! Free coffee in the foyer :) Great value for money and max of 20-25min uber ride to most attractions / tourist sites in Jo'Burg.

Amenities were slightly lacking - no vanity or sewing kit. Only 2 small 400ml water bottles and we had to ask for more multiple times during the stay.

The staff is incredibly friendly, and the food is delicious. The hotel is conveniently connected to the mall (Hyde Park Corner) which makes shopping, dining or arranging meet-ups with friends convenient.

The hotel is outdated and the aesthetic is brown and beige. Housekeeping sometimes forgets to replace a few products from time to time, such as an extra toilet roll or shower caps.

I loved the fitness center. The bar/ lounge area was also nice. The property was in a good location. My bed was comfortable, which is very important to me. Most of the staff was very friendly.

I ordered room service one evening and got very sick immediately after eating the food. My first few days eating breakfast, no one asked if I wanted coffee or tea. I have never experienced that before. It improved once I brought it to someone’s attention.

I liked EVERYTHING! The welcome was personalized. I appreciated the courtesy call post check in to check if everything is in order. The room had a nice view and the facilities were modern and in order. The waiters were all so helpful, kept following up. The food was so tasty. I had a ribs platter and also had the house salad and it was amazing.

Everything was just perfect.

The location, facilities, the amazing breakfast, great food from the restaurant and room service as well as lovely staff.

The carpets were a little dusty and not very clean. In the breakfast maybe have individual sackets of sugar as some people may have used their spoons and put it back into the sugar.