The place was spotlessly clean and the room was very cozy. It was a one-night stay which we enjoyed. The staff was excellent and very helpful. The place is in a very quiet and secure location. Parking was free in a secure basement. Check-in and check-out were both very smooth and easy.

The toilet seat had pee all over and showed its been a while since it was cleaned. The shower doesn't completely seal off so when in use, water filters out to the floor. The TV remote didn't work but I didn't need it. It would have been awesome if the aircon worked.

Breakfast was good as well as a breakfast package. Hotel is in middle of living shopping area with good restaurants and theatre.

The swimming pool was situated in a place where was not possible to redress. Hotel office needed some signature from me and it blocked my card from the hotel room to make me come down to the reception to sign - I think there are better ways to do so.

Located inside a complex with many restaurants and some shops. Reasonable price and the staff are friendly and helpful. The rooms were old but clean enough. In the lobby, the hotel provides coffee and tea in the mornings and drinks in the afternoons.

They do not provide bottled water in the room. There are supermarkets nearby but if you arrive at night or later on a weekend, it can be inconvenient.

It was on the 17 of December when we checked in, we were greated by friendly receptionist 'guy' who was willing to assist and he explained the facilities for us which made our stay more pleasent. Would like to pass my gratitude specially to Victoria and kamogelo who brought me a birthday cake in my room, it was really amazing. Most definitely coming back and will recommend it to other people 😁😁

We had our beverages in the room though we were little disappointed that there were no mini-fridge in the room.

Comfortable accommodation in a safe area

When we came there 23.00 after a very long journey the receptionist were not too eager to help us. But we booked then through Booking.com and then had to wait for about 30 min until our payment showed on the system before she would appoint us a room. We were tired, aged 62 and 63 and being regular clients, I feel she could be more accommodating. But I want to emphasize that it was the one and only not so good experience we had with a staff member.

The location is excellent! Many shops and restaurants are around it! All the people working at the hotel were very kind! I really enjoyed the coffee provided by the hotel in the morning. The ice and water machine was very convenient.

The room was not tidy until 3PM time to time. The air conditioner wasn't working properly. The reception gave us the wrong room in the first place....

Ayanda at reception.... so kind and friendly. Sorting me out in a very sufficient and professional way after my booking dates were wrong (me booking the 23rd but actually wanted to book in the 16th). She always helps me at reception and is a true jewel to your Hotel. THANK YOU MY DEAR. LOOOOOOVE the feather pillows - almost wanted to take 2 home... my previous stays I did not have those.... ha ha ha

The patio does only have one chair and no table. 2 single beds with only one extra blankie.....

The location is perfect with wonderful restaurants that form part of the same complex. The rooms are spacious and pefect for working during business trips.

Travelers tip: I was a bit taken aback by housekeeping. Yes, they did knock twice and yes, they did call out "housekeeping", but there were no pauses between those actions. I had about 6 seconds to stop them from entering. (They also started very early in the morning). So I recommend putting out the do-not-disturb sign until you are dressed and ready for housekeeping to enter. (Even if you're checking out later that day)

Staff is really not friendly during check-in or check-out. Wifi is really not very good - struggled to have online meetings and access certain websites. Stayed two nights - when returning on the second day at 4pm my room was not cleaned yet & I had to take a meeting when the cleaners arrived at 4:30pm. So, room was never cleaned.

they gave us our privacy and the staff is minding their own business and friendly. They gave us aa warm welcome, and everything was well organized.the staff was always there when we needed help. They love their jobs.

lol that they could not warm the pool and the fact that there was no fridge in the room and we had to buy a cooler box to put our drinks inside.