Location (not so far from the downtown), security, amenities, good Internet signal, hot water.

When some people use the hostel as "house" and they aren't travelling is very annoying. They feel like they own all the dormitory and they have a lot stuff around and get mad if you ask for you OWN space that you pay!! So I didn't like that when I stayed there. You shouldn't allow this kind of thing, they can rent their own room if they are not going to be polite with the other people using the dormitory.

Very good location, a very good price for what I got, helpful personal both English and Spanish speaking, cleaning every day in the room's bathroom (I spent 6 nights here, cleanliness important for me, got it). There is a bus stop right below the window of my room, though I can sleep with earplugs very well. I did not hear anything from the train station next street. Supermarket in the same building. Early check-in (2pm). Reception all day long (9am -9pm). Free cafe, hot water (tee limited, off).

There is no stove in the kitchen for real cooking, therefore the only one microwave is sometimes blocked for long time as guests cook their food there. Would be nice to have at least one more microwave. Putting labels onto the food in the fridge would bring more organised and higiene.

First of all I really like the rules and actually people were following them: no light's in the room after 11pm, talking by phone etc. People were more less respecting each other, so nothing was really interrupting my sleep from the side of my roommates (except last night when 2 respectless guys moved in but that's a different thing). The rooms were let's say spacious (as for 6 ppl room), the windows had blinds. Cleaning ladies were cleaning everyday. There was a coffee and tea in the kitchen which was really nice. The living room was also spacious. I appreciate the immediate reaction of the receptionist when I told him about troubles with 2 guests (they were behaving really bad and loud at night, and the receptionist immediately reacted). The location was good, because it was pretty close to everything, Plaza Nueva also markets (lidl, carrefour, bakery and groceries). But actually it didn't feel so safe there.

The lack of proper electrical outlet in the rooms (I had to charge my phone in the living room) was a big minus. The windows are to the busy street so it is a bit loud and the light is coming from the street lantern but with the blinds it was okayish. The biggest minus was that they didn't have the padlocks for the lockers, I had to go to the city and search it while my stuff was in the hostel not locked. Also, they let me leave my stuff after the check out but didn't provide any safe space for that, you can leave your luggage just for your own responsibility in the common space. The private bathroom was a plus but at the same time it's a minus when it's only one for 6 people and you have to wait until somebody leaves it. Could also get a hairdyer!

The hostal have a good distance to the Guggenheim museo (1,2 km), to the old city (1,2 km) and to the busstation. Each room has an individual keycode. The bed was good and not noisy. The kitchen is only basic equiped. Coocking is not possible. But there was a microwave.

For pilgrems or hiking: There was a possibility to wash clothes by hand. But there is no place to dry the clothes.

The location is good, quieter area but close to the center. The rooms are very clean, you need to make your own bed but that's good. The staff is friendly and attentive.

The rooms should have two bathrooms or the toilet should be separate from the shower. Because sometimes someone was taking a shower and other guests couldn't use the bathroom.

It´s close to the centre, clean, good mats and spacious room with own bathroom, in the morning there is free tea - you can make it, the kitchen is well equipped

They din´t answer my questions about late departure - I came around midnight - in the end they send me the entrance code - but it was on the day of my arrival and I was really nervous before because I didn´t know if I will be able to enter the the hostel so late.

The location is a short walk into the city center and right next to a bus stop that takes you to the central station and a short walk to the train station. They have free hot water and coffee all day and the bathroom is in the room. The rooms have A/C and a window, so you could pick which one you wanted to use. They also have lockers, but no locks.

They close the kitchen area at night and the Wi-Fi is very weak.

I've been travelling europe for one month and this is the best hostel I've been to. The people working there are literally amazing,very kind and helpful. The lady at the reception, the little girl and the cleaning lady all of them were so sweet and friendly. The price is really low for the services. The rooms are spacious and really clean. And the location is really convenient. They can help you with everything you're gonna need. Totally recommended!!! A must to visit

My second time in this hostel. Best value in town. Thanks to the other travelers for making the stay so nice with good conversations. Try the common area for this. Also thanks to Gino! I believe the Owner of the place. Also the cleaners were polite to us. Be good and you will receive the best treatment! 100% recommended

I enjoyed my stay because everything was pretty easy going. The staff are good; they mostly just stay out of your way. Everything was clean and functional. Location is great for seeing central Bilbao.

Wifi isn't very good in the rooms, but its fine in the common area. There is no stove.