Great location in the characterful and lively old town - yet the room was quiet. Plenty of good eateries in the neighbourhood. The staff were so warm, welcoming and helpful - both with suggestions of where to eat/drink, etc and with our bicycles, which we kept in our very spacious room. We were able to leave our bikes and panniers behind the reception desk on our departure day, as our ferry wasn't leaving until the evening and it poured with rain for most of the day. Bilbao was the last stop of our cycle from Roscoff to Hendaye on the French/Spanish border (we took the train from Hendaye to Bilbao). The reception staff spoke good English and helped us plan our journey with bikes on the Metro to Bilbao port (so we didn't have to cycle through the industrial area). Highly recommend.

Nothing.

We booked this hotel as we needed somewhere for 1 night that was central in Bilbao. I would never normally look at anything less than 4 star so was hesitant when my partner suggested this hotel. However, we were greeted with a warm arrival by staff, our room was spacious and very clean and the location was right in the middle of the old town so perfect for exploring. We had a room that faced the back of the building so didn't experience any noise issues from the pedestrian street that the hotel is in. We heard a little echoing of voices in the corridor as people returned to their room but nothing excessive. It was perfect for what we needed and I wouldn't hesitate staying again in the future.

Staff at the front desk were excellent. I had initially booked a standard room. But I requested for a change as I was a bit unwell and wanted a roomier room. Since they did not have any alternative in the same grade, they upgraded me to another room. The gentleman at the front desk (whose name i forget but had an old wise man vibe) was way too kind and accommodating.

The room freshner is very strong and because the hotel is in the middle of Bilbao Old Town and in a street with really good bars and restaurants, it can get busy. Though it did not bother me so much - something to think about for people who prefer pin drop silence.

It is located in the very heart of the old town what makes it easy to discover this part of the city and enjoy countless bars and restaurants of local cousin. We booked the room of 18m2 and it was quite comfortable for 2 days. Our window was on the backyard and I would say that this was a big plus taking into consideration that the street is noisy until late at night. The breakfast of a good quality for a reasonable price.

Actually, nothing! I would stay here again.

The room was a good size, the bathroom and shower were excellent, and the cleaning service was very good. The staff at reception were friendly and helpful. The king size bed didn't have an obvious ridge in the middle, and the pillows were comfortable too.

The noise coming from the street overnight/early morning wasn't great - some double-glazing on the windows is sorely needed. We would really have appreciated a kettle and some tea/coffee bags. It makes a big difference to be able to make a hot drink, especially in the cool weather.

The hotel is close to the tram and not a far walk to the metro/subway. There is a lovely bakery and a cafe right across the way. The beds were comfortable. The shower is a good size with lots of very hot water. Shampoo and shower gel are provided, along with hand soap at the sink. There is no staff on-site. They are available 24 hours at a hotel just a block away. All necessary information is available through a QR code. The hotel is quiet both inside and outside.

I prefer a more firm pillow.

Very clean and comfortable rooms with plenty of space and storage. Great location in the old town, just five minutes walk from the metro. Staff were friendly and helpful and gave us a free upgrade to a superior double room which was lovely. The hotel reception smells nice (like a spa) when you enter. It felt very quiet and couldn't hear outside street noise so slept really well. Lots of natural light in the room.

There was an electrical buzzing noise in the bedroom when the key card is in the holder - but nothing major, we just took the key out of the holder at night.

Very helpfull staff,always with a smile. The hotel although rated a 2 star,is value for money if you don't want to spend a lot of budget in accomodation. It was a positive surprise to see that it was modern and well maintained. Really centrally located in the old town and close to bars,metro and bus.

Lack of soundproof in the rooms. Some extra chair needed in the room to sit/relax and not use the bed. Not serious points,but could be an extra improvement.

The hotel is in the old town, the location is perfect, 2 minutes from the tram station. It is very easy to reach the city centre. I travelled alone and felt very safe during my stay in Bilbao. The bed was very comfortable. I didn't have any bad experience, so this is not a disatvantage of the hotel, but only an advise from me. The hotel is good, i recommand it. But if you are a bed&breakfast person - like me :D - then may be this is the city where it is better not to buy the hotel's breakfast, and go to a local bar instead - there are a lot of bar only for 1-2-3 minutes walk away - and eat there some fresh and very tasty food with a nice coffee, the price will be the same as in the hotel. Learn from my mistake, next time i will do like this, it is sure:)

The hotel was right in the middle of the old town of Bilbao. Just outside there were many different bars and shops in every direction, you are spoilt for choice! Our room was clean and comfortable and for a budget room had everything we needed. The staff on reception were friendly and helpful which made our stay much easier. Although we didn’t have breakfast there, we found a great coffee/bakery shop a few doors along.

We were happy with everything