The location was exceptional. We paid extra for the biggest room in the hotel (12) which was superb. It was huge with a large sitting area and 5 double sizzle windows. An excellent telescope was provided so you could look across the lagoon which was part of the Donana national park. We could see flamingoes, storks, ibis and deer. There was no need to book trips in the park (although we did walk) as we could see everything so well from the room.

The breakfast (17 euros) charged extra for eggs. The hotel had no information for English travellers and it was not easy to find things out eg where best to wain the National park.

The breakfast was a let down. We were told breakfast was served from 7.30 a.m.. When we arrived at 7.30 a.m. nothing was ready and the member of staff who carried out the service walked in with her coat on having just arrived. She was hassled. Tea bags had run out. We requested an omelette which was on the menu. She made scrambled eggs with chunks of hard cheese which did mot melt. Yuck! Having complained, tea was available the following day. The next few days we had a guy serving. He made a basic oily omelette but we had to ask him daily for salt, pepper etc. One day the toast was part burnt. He got tea for me and didn't even ask my sister so we had to ask him again. Very poor service for breakfast. These people are not chefs hence why they offer continental breakfast. The boiled eggs were cold as they were from the fridge, so pre boiled not on the day of serving.

Breakfast needs to be much better. The quality of the breakfast and customer service needs improvement

Location Decoration Vibe

The service at the restaurant during breakfast. There wasn't any water on the tables and the entire room couldn't get the attention of the waiter. The breakfast itself was very poor. Despite being menu based and not buffet the waiter only brought us some things included in the menu and didn't ask if we wanted/didn't want something else. Additionally it's a bit cheap and rude to charge extra for an egg dish. Having been in similar hotels that make available a menu usually there is the option to choose an egg dish, milk, yoghurt or fruit, and something sweet in addition to the beverages. Lastly, there was no complimentary water (or at least not visible one) anywhere in the room.

Lovely room, good lighting, everything worked, excellent bed, quiet, big enough with good storage. Good to have fridge and safe. Very pleasant staff. Has atmosphere and indviduality. Enjoyed photos in corridors and sparrows on stairs!

Aircon good but when got wet outdoors would have liked a heated towel rail as well. Not many coathangers. Breakfast was good but took long time and didn't always get offered the full menu even when others did, when busy.Having it partly buffet might help?

Our suite was delightful and extremely well furnished with high quality bed linen. Excellent decor throughout and staff were extremely pleasant and knowledgeable

The room was really lovely but silly flimsy 4 poster effect spoilt the overall high finish . Also a little more attention to detail of complimentary toiletries 3 conditioners and no bath gel with superb bath ! . Although service was excellent one of the poorest breakfasts we have encountered travelling throughout Spain very mediocre fruit salad , have never seen a charge of extra €4.50 for eggs at any level

This is easily the best hotel in El Rocio situated by the lagoon with fantastic views especially from the pool area which is in the annex on the roof. I was travelling on my own to meet up with a friend who was staying in the area. Although I booked a single room I had a very comfortable king size bed, large bathroom with a powerful walk in shower. All very modern but in the traditional style. A special thank you to Francisco the receptionist who was so friendly and helpful. Did not have breakfast so cannot comment.

Nothing

Hotel Malvasia is a dream. El Rocio feels like you have gone back in time and are living in a Western movie! It's unique, idyllic, magical. And the hotel was next level, it well surpassed our expectations. Everything about it was perfect - the room, the staff, the facilities, the location. It's not every day you hear the clip clop of horses under your balcony. If we didn't live so far away, we would be back!

There was nothing that we didn't like.

The hotel was very beautiful and in a wonderful location with a view over the wetlands. The room was very comfortable with a walk in shower and a fantastic bed. The pool on the roof was brilliant and we could go for a swim after a hot day and watch the storks flying overhead. We had a brilliant few days birdwatching and walking around a fascinating and unique town. I would highly recommend this hotel if you can afford it.

The hotel was perhaps a little stuffy - the atmosphere in the restaurant was a bit repressed, so we mainly chose to eat out even though the food there was delicious. There was also a lot of single use plastic - small bottles of water at breakfast and tiny shampoo bottles - surprising in a hotel whose guests are visiting an endangered national park - a rethink would be good here.

The staff were very pleasant and helpful, particularly the male receptionist. The room was spacious, cosy, tastefully and elegantly furnished and well equipped. The bed was very comfortable and the sheets and towels were of a very high quality. The breakfast was typically Spanish and enjoyable as was the light dinner we had. The hotel is attractive and of a high standard throughout as well as being well positioned near to the lake and in a quiet location, the ideal place to stay for a couple of nights at Parque Donana.

It would have been nice to have had tea and coffee making facilities in our room but a kettle and cups were provided immediately upon request. We would have liked a lake view but we appreciated that very few rooms have this. There was unfortunately a drainage smell coming from the shower drain when we first entered our room but this was quickly solved by the very helpful receptionist by pouring a chemical liquid down it.

I was lucky enough to stay in the grandest and largest bedroom in the hotel. It was relatively expensive, but well worth the extra paid. Apart from being a truly beautiful room, it even provided me with a telescope with which to watch the birds on the lake before me.

The staff were extremely kind and friendly, but for a hotel of this level, I would have expected a slightly higher level of English.