It's a great hotel if you plan to visit the Madrid area. It has a very good location—about half an hour from Madrid City Center by car—and is a perfect choice for a one-star trip around Madrid (Toledo, Segovia, etc.). The hotel is about 3 minutes drive from the highway. The rooms were spacious. Free underground parking, an adjacent shopping mall with a supermarket. The staff was nice and helpful. Very good breakfast (Eggs, cheese, sausages and pastrami, fruits, bread, etc.).

Although the breakfast was very good, they don't serve vegetables at all (so if it's important to you, consider that). For a couple of days, there was a smell of cigarette smoke on our floor, even though it's prohibited to smoke.

Nice location, next to subway but its also good if you have a car. Sharing same parking with shopping mall generally empty. Free parking is the best advantage of that hotel. its real 4 start hotel breakfast product quality and facilities and quite sufficient. Cleaning completed daily bases. complementarities added daily bases. Quite clean hotel. I believe that Hotem management is doing their job well. There is carrefour in the shopping mall, there are burger-king , KFC around and reachable by foot but car recommended also you can find food even at late hours. We used our car to reach city center and finding well maintained parking garage in city center is a challenge and generally slots are quite narrow but we never felt unsafe. I definitely choose that hotel again.

Nothing. was all good

I would like to thank Mr. Fernando Díaz (Director) as he immediately solved the issue with the Reception. The hotel is quiet, clean & well connected with city center.

I was trying to reach Mr. Fernando through email, phone number & went to the reception for few times and they kept saying that he is busy! I am not sure if he knows about this, or they were trying to block me from contacting him.

Best location , inside a mall Easy free parking English speaking and helpful staff Clean room Sauna and Turkish bath in the Gym Unbelievable rich variety breakfast with fresh fried eggs A/c is efficient and silent Nice looking view Big room Small fridge Safe box metro station , cross street

No microwave in room Some church bells sounds , not serious when doors are closed Outdated Corridors carpets Key card magnet easily wiped out under exposure to mobile phone or credit card , not convenient

Good comfortable hotel less than 10 minutes walk to a train station so easy to get to central Madrid. Good buffet breakfast with plenty of choice at a reasonable price.

Although the hotel is close to a number of restaurants, the hotel itself does not have it's own restaurant which was not an issue for us but may be for others. Also, there were no tea/coffee facilities in the room which was a surprise for a hotel of this standard, although you are able to get free tea/coffee in the breakfast room.

The hotel's premises are ok but not extraordinary for my 4* standards. However, the staff is amazing and were extremely helpful with doing their best to welcome us and make sure our stay was comfortable. There's a train station right next to the hotel which made it very easy to get to Madrid's city centre, but the train takes about 25/30 minutes to get there, which in the morning is fine, but in the evening, besides, the last one being around mid-night, one is already too tired to travel to the hotel to change and go back for dinner and that means some limitations in terms of enjoying the night life of the city. Breakfast was good (fresh and quality food).

There's a shopping centre next door, but the food court is very poor. Unless you appreciate fast food, I don't recommend it.

LCB is next to a mall and the station . Just perfect for us staying to be near family . Rooms are great , quiet and comfortable . The staff are lovely and welcoming , helpful in rebooking for our next stay in a couple of weeks .

There isn’t a kettle in the room , can’t make tea . You only get bottled water on arrival . When it’s busy it’s impossible to get the lift to your room .

The room, the bed and the breakfast were quite excellent. The bed was very comfortable and warm. The room was large with enough space to move around. I was provided with an adapter to use and support with my mobility scooter which was spoilt at the airport. The staff with the maintenance man were brilliant 👏

The fact that I arrived the room with no kettle and tea cups. This through me off as I expecting to make a cup of tea for myself as soon as I checked in having had such a long trip. The hotel might want to look into this 🤔

All in all, I had a great stay. Positives: The room was sufficiently spacious and equipped. It included a minifrideg, hairdryer, desk with chair, TV, wifi, bathtub with shower option, two small bottles of water, etc.The bed was comfortable, room clean.There is free marked parking in the garage below, just make sure to tell your license plate number at the reception.The staff was kind, and ckeckin was quick.Well placed, there's a mall right next.

Only 2 of the 3 elevators worked, which was a pain in the morning.

Ample underground parking, friendly personnel, excellent breakfast, acceptable lifts, cleanliness, good AC. Their greatest assest has nothing to do wirth the hotel - a great family restaurant 100 m from the hotel entrance - Meson Casa Ludena! Especilly the waiter Mar!

Dangerous bath-tub. While there were two hand rails at the brim of the tub there was nothing further- no anti-slip matt at the bottom of the tub, nor further hand rail to hold on walking in and out of that tub for a shower. I am 69 years and have travelled entensively but this is the first hotel that I came accross unlabled toiletriies - no aroma too! It seems some of the top insulation plates of the building are falling apart! Pathetic fast food eateries in the commercial center. The Santa Sed place only is worth visitng. Location is quite far from the center of Madrid - about 25 km but it does take an hour each direction.