Location! Cleanliness, good breakfast. Helpful staff.

The hotel is small and cramped. Beds are uncomfortable.

Location is the best. Easy checking. It was warm in the room. The bathroom looks good. The staff was really helpful and professional. The cleaning was also good

The room is really old and needs a facelift . The big bed was actually made of 2 beds . 2 old and uncomfortable beds. A small suggestion it will be to change the 20 years old TV. You can find in the market cheap and functional smart TV .

The location is excellent - just a one minute minute walk from Plaza Espana, and a 10-15 minute walk from Puerta Del Sol. Lots and lots of restaurants, cafes, and shops in between. It's a really busy street so the vibe is great and it's easy to access public transport (buses and metro) as well as taxis/ Ubers. The bed was comfy, the breakfast was pretty good, and the wifi was excellent. I'd happily return.

No tea/ coffee making facilities in the room. Sometimes no hot water in the shower - it was fairly unpredictable, which made getting ready in the morning a bit challenging (especially on cold days). Would be great if there was another (or a faster?) lift.

Loved its central location, which provided easy access to the subway and all the areas we needed to visit. The family room we booked was spacious and well-suited for our needs, making our stay very comfortable. Overall, it was a fantastic experience, and I highly recommend this hotel for its convenience and family-friendly accommodations.

The breakfast lacked variety and was the same every day for our 4-day stay, which became boring. Additionally, there are only two lifts, so during busy times, it took a while to get one.

The staff was so helpful. And very convenient metro was just outside

They don’t have a refrigerator and hot water kettle in the room for coffee

The room we stayed in, a triple room, was spacious and immaculately clean. It provided a cozy and inviting environment for my family's weekend getaway. The en suite bathroom was well-appointed, and the amenities provided ensured a comfortable stay. The air conditioning was perfect for the season, and the satellite TV and free Wi-Fi were much appreciated. The service at Hotel Madrid Centro truly stands out. The reception staff was not only professional but also incredibly friendly and helpful. Their recommendations and assistance with our inquiries added a personal touch to our stay. We felt well taken care of from the moment we arrived.

The hotel's central location, while convenient for sightseeing, also meant that there was a fair amount of noise from the bustling city streets - not a problem for me but light sleepers should know. Thicker soundproofing or better-insulated windows would have made for a quieter and more restful night's sleep.

Good option, located in Gran Via, close to the main tourist hot spots in Madrid (Plaza Callao, Plaza España, Puerta del Sol, etc.), metro stations (Plaza España, Santo Domingo, Callao) and shops, restaurant/bar/cafes. Breakfast options were excellent and delicious. Staff also very kind, always willing to help you. Rooms are well soundproofed.

For those people who like to stay in quite areas, this is not a good option.

The Hotel was modern but the ambiance feels boutique like- homely and friendly. On check-in, Jonathan presented so happy and cheerful attending to guests, he was very helpful and accommodating. Our room smelt clean and fresh. WiFi was accessible inside and outside the hotel (like literally accessible within the nearest shop) The breakfast was unexpectedly exceptional for a continental breakfast. The gym facility was good, gym equipment were updated. The location was perfect for any purpose. Appreciated the discounted parking fee, considering the additional cost for parking in the city.

We requested a double bed, we are given 2 single bed, adjoined together, but was separating, not suitable for any couple alike (new and old).

The location was excellent, situated on the busy Gran Via, and close to many attractions. Despite being in the centre of the city, we were not disturbed by noise. Generally the beds were comfortable and all members of our group slept well.

The shower itself was good but leaked onto the bathroom floor.

The location was amazing. We were so happy that everything was right around the corner. Had a lovely balcony overlooking the Gran Via. We would love to go back here.

Nothing in particular.