We were amazed to be upgraded on arrival to a junior suite. This hotel is also situated in a perfect location for sightseeing in Madrid.

The breakfast whilst nice and varied was let down by staff not promptly restocking buffet items, crockery etc and cleaning tables. The staff all seemed busy but looked like they were getting ready for other meals. Also two mornings out of three the hot cabinet was cold meaning the food was the same too. The only reason I can’t provide this hotel with the highest review is because of breakfast issues.

We chose the hotel due to its location and competitive pricing. The suite we were given was lovely, spacious and quiet, no real view but we knew that was the option. Breakfast was good on both days, lots of choice, never seen a cake of the day and donuts offered for breakfast. Coffee was out of a machine but tasted go, shame about the paper cups

We saw at first hand, there was not enough tables for breakfast, and people were asked to come back at another time, which wasn’t an issue for us, but maybe for others.

So quiet! One of the quietist hotels we've stayed in. And yet, it is centrally located. The breakfast was great! Nice big walk in shower.

This is a unique boutique hotel housed in a couple of old buildings. So we had kind of odd windows and no view.

location is great 👍👍👍. Hotel rooms are new.

AC blows directly onto the bed such that it is impossible to use during the night. there were no hot water for one night.

Huge, comfortable bed. Extremely quiet room for Madrid. The hotel is located across from the rear of the Parliament building, so traffic is restricted and the road is very quiet. It is only a short walk to Puerta del Sol - the centre of Madrid, the Prado, Retiro Park, the Grand Via, loads of restaurants, shops, and many other attractions.

The hotel had disabled the air-con in all the rooms, as it was October. Apparently this is their policy, and they refused to change it, despite several guests complaining. It was over 25 degrees in the room, and a bit too warm to sleep well. This was the only real problem. It's a nice hotel and I'd definitely stay there again. It isn't worth paying 18 Euro for the breakfast as there are loads of great cafes and restaurants within a few minutes' walk.

Hotel very conveniently located near to the Thyssen Art Gallery and a short walk away from the Prada. We chose this hotel to be near both as only staying a couple of nights, which is in the Santa Ana area with it's interesting links to Spanish cultural writers and also the Theatre district. We enjoyed walking around and there is a great selection of bars and restaurants. The hotel has its own restaurant, where breakfast was served each morning. Excellent choice of cold and some hot food (including bacon which was a bonus). The room we had overlooked the inner courtyard was comfortable with all the amenities expected. We enjoyed our stay and the staff were very helpful .

The hotel met our expectations

Good breakfast with different choices and available until 11:00 am. Nice walk in shower with good water pressure. Excellent location walking distance to main sights, and lots of fantastic bars and restaurants

The room is starting to need some renovation, like a good coat of paint. The walls had lots of marks and scratches. The shower also starts building mold in some areas. The pillows were not very comfortable and start feeling old. One of the girls at the check in counter was a bit stressed and not quite friendly. I do understand her though because there was a group coming back late from perhaps work? And they just realized they had to vacate the room hours before. All of this might have given her a bit of a stressful situation and well, it reflected in her treatment/attitude towards new guests.

The best hotel I stayed in Madrid. The receptionist was very friendly, English speaking and breakfast was just okay. But staff are very friendly. Hotel room is very big and even the toilets. Toilet had separate bidet wash closet which was really not common in Europe. Was perfect and I liked the stay very much. Location is also at the center and near all attractions. No grocery shops near by but there are a lot of restaurants nearby. Enjoyed the stay ! Thank you

A bit not better breakfast expected.

The staff won the Gold Star for this property. I had several issues during my stay that the staff resolved without hesitation. The location of the property is excellent. Easy walk to many beautiful sights and museums.

This is not the fault of the staff or the property but the hotel is not quiet. Madrid is a very late night city so there are people being loud in the corridors and outside on the street at all hours. I chose a hotel in a central location so the fault of not being able to sleep with all the pedestrian noise is mine. Just alerting others who are not night owls that this may not be the property for you.

Interior of the room was very nice. The bed was comfortable. Very nice bathroom and excellent desk space for doing work.

The location of the room in the hotel was weird. I had too much noise from the exit door at times. Some refreshments in the lobby like cold water for guests could be nice while people were waiting for their rooms. The mini fridge is full of expensive drinks with no room for my own food and drinks. View from the room wasn't nice and looked into an office building.