We loved the staff, who were kind, thoughtful and very attentive. I’m sorry we did not learn the name of the lady who checked us in as she was superb! Also Saranga, the pool supervisor was very attentive, superb at his job and made us feel very special. Our room was..well, wow! No idea how we managed to get the upgrade but the suite was incredible!! All rooms face the sea, pool and garden. Restaurant was good, lovely selection of food, but the soups were my fave!

Nothing to complain about at all

Good staff

Totally enjoyed our month stay at The Palms… the staff exceeded our expectations in every aspect. We chose the all-inclusive option for convenience and were very happy with it; large selection and variety. The Staff were always willing to go above and beyond to help us and make us feel like it was our home away from home. We cannot thank all of them enough for such an enjoyable month long stay. We will be back for another extended stay… Highly suggest!!!

Totally enjoyed our month stay at The Palms… the staff exceeded our expectations in every aspect. We chose the all-inclusive option for convenience and were very happy with it; large selection and variety. The Staff were always willing to go above and beyond to help us and make us feel like it was our home away from home. We cannot thank all of them enough for such an enjoyable month long stay. We will be back for another extended stay… Highly suggest!!!

I requested a special anniversary dinner by the beach. It was lovely, we enjoyed the food.thanks to Mr Jude for arranging everything in such short notice. Also they upgraded our room with a great view.

The hotel needs a little renovation.

The hotel is big, nice garden, Food was very good and staff are kind and focus on answering customer expectations. Sea view form the rooms is nice. the sandy beach is large and clean

Overall Hotel is old, need some renovation, Rooms are old. The playing room for Billiard and Table tennis has a horrible smell because of Humidity, we couldn't even enter. I asked for a special dinner set up for my wife birthday near the Sea. They are asking for 50 USD per person even for my 12 years son, so 200 USD for 4 pax. Too much overpriced.

Calm place at the beach for a relaxing holiday. The beach is suitable for swimming because of the coral reef but the water is not transparent as the water comes in from many rivers. On the other side from the reef there is a good spot for surfing. We enjoyed playing table tennis and billiard. There’s evening entertainment with some live music.

Always the same songs looped at the reception

We had a short trip with my family, since we are travelling around Srilanka. We had one night stay in the hotel. Location, garden, beds are very good. Staff is very supportive and friendly, they provided for us additional bed and cot for kids. Beach and ocean also amazing, suit for kids as well. Hotel is following COVID prevention measures.

The hotel and rooms need some renovation or small repair. But considering the reasonable price you don't need pay attention on this small issues. Since it's not 5 star hotel.

The location, the beach, the staff and the wildlife.

The pool was constantly dirty, the grass area could be cleaner (a lot of cigarette butts on the floor), the pool/beach towels were in bad condition and the buffet choices were pork-heavy. The overall facilities need an uplift and are very outdated (such as tv in the room and beds).

The hotel does not arrange taxis and they advised that we had to go outside to pick one up. Then we had to negotiate fares and trust we were paying a fair price for where we needed to go. If the hotel does not provide transportation then they should advise on taxi fares so the guests do not over pay and feel confident in getting in one.

This beach is one of the reasonably calm beaches in this area. Otherwise the west coast is reputed to be very rough. The breakfast covers continental as well as local dishes. Adding pol rotti and Kiri pani would be nice.

The security at the beach wasn’t very helpful when I wanted lounger by the fence ( inside the premises). He wasted time by looking for pool staff. Eventually I had to drag one myself.