If you are looking for amazing place to stay, this hotel is perfect. Rooms are very spacious, clean, and staff is very nice. Could not recommend more!

Food is bit let down, we tried few dishes including breakfast, we did not like much :(

- incredible staff - beautiful lobby - delicious breakfast - spacious room - was given an upgrade which is always appreciated - excellent balcony with breathtaking views - close to titlis - valet service is great

-I was in a dream while staying there an incredible hotel with everything to my liking until it was time to sleep I was shocked that the bed was damaged and tilted to one side that it was impossible to sleep on it , at that time I was already very tired at the end of the day so I had to manage somehow not to mention those twin beds in such a room are very small and don’t match with the luxury setting of such high standards hotel - I was surprised when I ordered club sandwich that the chicken in the sandwich wasn’t a chicken breast a mistake that usually doesn’t happen

In the restaurant for dinner i ask for changing my table because there was a group of 15 people very noisy and i change to an other table and the people were with a I phone video ! with people and it was very awful I dont understand that in your 5 stars palace you didn't say anything !!! people have no education anymore so dont' accept this type of behavior if you like continue having a good image of standing because your hotel is really incredible , nice , and very class thank to you

Amazing property, a descent 5* hotel you would expect it to be. Great attention to details, very kids-friendly hotel - special bath robes, slippers, fun-challenge with a hotel “passport” which you need to stamp in various location to get a gift once you collect all of the stamps. The hotel is very fresh and new - contemporary design of wood, steel and leather. Even Bang&Olufsen Beosound Balance is in the room! Also bear in mind amazing pillow menu.

Everything was perfect!

I loved how they deal with children and focused on them, they treat guests very nicely. On the other side, there is no air conditioning and the weather was a little bit hot and the breakfast was good ( all in small portion ), and most of the desserts contain animal oil .

The hotel is located in a mountainous area and at 8:00 pm it possible to find a restaurant for dinner near the hotel ( hotel food is a bit expensive ) . And the mountain paths was without lights, so it’s a bit difficult to travel this distance at night to search for restaurants or for something else.

spa was amazing. beautiful rooms. -best breakfast options ive seen at a hotel and no extra charges for any of the a la carte options.

the manager (lady with blonde hair) of the breakfast was not very friendly, quite rude actually. -breakfast service ends at 10.30. at 10.35 i asked a server for some ketchup and he told me kitchen was closed.. i understand the kitchen is closed but it wouldnt take a lot of work to grab a pack of ketchup? and if you really dont want to do that than they should have a system where its readily available and i can get it myself and dont need to ask the server. -they also refused to serve another cup of coffee at 10.35. which yea it is after 10.30 but generally you can expect a 5star hotel to go above and beyond for their guests. -i waited 30 mins for the valet to bring my car up. at that point i wouldve just preferes to go get it myself.. but atleast they were very friendly about it

Breakfast hospitality, room cleaning service was done 2-3 times a day. We took naps during the day and explored only to return and find out the bed was made AGAIN

More discussion about how mini bar worked. Did not know that the water by my bedside was complimentary. Would have been nice to be aware that Mt Titlis's view was going to be foggy. Later found out the concierge has a camera to know weather up top.

-The staff were very kind and helpful -The location is in the center of Engelberg -The building is so beautiful. A palace turned into a hotel. A memorable experience.

- There is no air conditioning. A Dyson fan is placed in every room. You can ask for an extra fan but it only does a bit of cooling. I wouldn’t recommend staying during the summer but would definitely be worth a visit in the winter.

Great location in town, lovely pool and gym. Nice large room to fit a family. Good buffet breakfast.

Housekeeping service was not to the standard expected given the price. Concierge was useless. Pool staff were unfriendly about kids using the pool - dedicated splash times are not at the best times for families. Shuttle service to the ski lift needs improving.

Very comfortable and the food was excellent. The service was also tip top. Expensive but few complaints

For the price the bar cocktails are not good enough.! The hotel should have a specialist cocktail maker. At breakfast I noticed foreigners not using the towels to cut bread! Lots of certain nationalities putting grubby hands on the bread to cut it! The hotel should provide clear instructions on hygiene at an EU standard .