1. Spacious well appointed and clean room 2. Excellent breakfast 3. Courteous and helpful staff 4. Excellent location

The bathroom whilst clean is old. Climbing into the high bathtub for the shower can be hazardous, particularly for elder guests. The bathtubs ought to be removed and a shower stall put in

Very friendly, kind and efficient staff. The hotel is situated a 15 minute walk from the old city center but there is a bus stop (Hopital Geneve) just outside its entrance with a direct line (Bus number 5) to the Airport. The breakfast is good but not great - you can find everything but in a small variety.

Very clean & spacious rooms, a balcony was a nice bonus and enjoyed having a fridge in the room especially as we like to make a cup of tea in the morning.

Car parking was expensive but it was in a very secure garage. If I had realised that the hotel was across the road from a major hospital, thus sirens all night which is beyond the hotel's ability to control, I may have chosen to stay elsewhere.

Large room. Exquisite decor. Really comfortable. Pretty quiet/ not a lot of street noise. The staff were exceptionally kind and helpful. I wish I had gotten the monsieur’s name who helped us so much, but he was a gem and so gracious.

The AC unit makes a fair amount of noise but otherwise it was fine

The property was very lovely and clean . The staff were very welcoming and hospitable . The room was a good size and furnished to a high standard . The bed was comfy and the bedding and bathroom towels were lovely . We were very impressed and would definitely stay here again.

It would have been nice to have complementary water in the room each day . The selection of hot drinks for the room could do with an upgrade along with some long life milk, as not a fan of black tea or coffee.

Large bed, spacious room, great towels, decent breakfast, parking below hotel, good location for visiting the museums (Fondation Baur and Musee de l’ art et histoire)

The hotel is in need of renewal: especially the bathroom, which is very small and has fittings which date to the 1970s. Our room (27) was on a busy street.Too much noise. A balcony is offered but one would not consider using it. The price of euro 300 plus a 35 ChF surcharge for parking is 40% too expensive, even in Switzerland!

Incredible hotel, better than the 5 star! The infrastructure is old, but the room is very big, I never see a minibar like that, even with olives, any type of small liquor, nuts, etc. The hairdryer like Dyson, very good quality of soap, conditioner, etc.

nothing

Very central, very clean and an amazing bed

I would not say I did not like it, but the rooms are very 80s, which has its charm. But honestly, it was an amazing room. Very comfortable and an amazing sleep/

- big and comfy bed - big room - friendly staff - nice smell in the common areas - working AC - big balcony - cleanliness - Smart TV

- noisy street (if you open the windows) - not too many English TV channels

Staff at réception and breakfast Location near HUG Garage Bathroom and facilities Coffee and hot Milk for breakfast

Old Carpet in the room and corridors