Breakfast spread was more than satisfactory. Location very near to the lake is topnotch. Geneva transport cards made exploring the city convenient. Housekeeping services were excellent.

At checkout, we were charged extra for dental and shaving kits we had requested. We were not informed that these did not come included in the nightly rates. To nickel and dime guests for what essentially are basic toiletries is so cheap of the Hotel, given the level it operates on and the price point it has. What a way to undermine your brand, Hotel Bristol.

Everything was good, but the most important thing, that completely made our day - we arrived at 8am in the morning, long before check-in time, but the we were kindly allocated a room on the spot for the super early check in. That was just great! And in all other instances service was immaculate. We are completely satisfied. At reception they gave us free tickets for two days for all public transport and generally location was very convenient. We’ll stay again when we come to Geneva next time

Perfect location. Very close to railway station (600m). Bus stop outside the entrance of the hotel. Parking just behind the hotel (I could watch my car during breakfast...). Few minutes walk from old city. Just few meters from the touring boats gates. Comfortable beds. Nice people. Excellent building. Full of old glory, but with brand new look inside.

Some minor issues with cleaning service, but nothing very important. Corrected.

From start to finish, my stay was nothing short of exceptional, and I would highly recommend this hotel to anyone looking for a comfortable, relaxing, and memorable stay. *1. Check-in and Reception:* The check-in process was quick and smooth. The front desk staff were incredibly welcoming and friendly, making me feel at home right from the start. They provided me with all the necessary information about the hotel’s amenities and even offered some great recommendations for local attractions. *2. Room Quality:* The room was absolutely spotless and well-appointed. It was spacious, with comfortable bedding and a beautiful view. I loved the attention to detail—everything from the fresh, crisp linens to the modern amenities (like the flat-screen TV, mini-bar, and coffee machine) was perfect. The bed was incredibly comfortable, ensuring a good night’s sleep every night of my stay. *3. Location:* The location of the hotel is also ideal, with easy access to [local attractions, shopping areas, transportation, etc.]. It’s perfectly situated for both relaxation and exploration. I was able to walk to [nearby landmarks, shops, or restaurants, bus station and train station ], which made getting around so convenient. *5. Customer Service:* What really stood out to me was the level of customer service. Every member of the staff, from housekeeping to concierge, was incredibly polite, professional, and attentive. They went above and beyond to ensure my stay was as comfortable as possible. I especially appreciated how they handled my special requests and made sure I had everything I needed during my stay. *6. Overall Experience:* Overall, my experience at *[Hotel Name]* exceeded all expectations. It’s clear that the hotel takes great pride in providing excellent service and maintaining high standards. I left feeling refreshed, relaxed, and very satisfied with my stay. I will definitely be returning on my next visit to [geneve]!

None *

Excellent location, beautifully clean, very helpful and friendly staff

Breakfast was good but lacked fruit options, decaf coffee / tea.

Loved the breakfast and location was great.

NA

Its position, room size and helpful staff

This hotel is absolutely amazing: central location, professional staff and excellent facilities. We stayed there for 3 nights and perfect service with attention to details made our visit of Switzerland enjoyable. Everything in this hotel shows high status from elegant reception to comfortable rooms. The main advantage of this hotel in my opinion is invisible and professional team. Since there were cold days in Geneva, we used sauna/hammam in the evenings which I highly recommend for those who like it. There is also a gym but we didn't use it. Breakfast is good with wide variety and quality.

Nothing.

The size of the room and being able to cool it down to our desire temperature with the AC. Room service was quite prompt and efficient. The staff was very friendly and helpful. The protective window shutter made excellent "blackout" besides the drapes.

The main (premier) dining restaurant was close so we did room service. Also, parking was an issue. Besides limited availability, it required payment with short time periods. Had issues with making payment - it accepted credit card once and then the next few times only with coins.

It’s the best location on the lake. People are very professional and helpful and make you feel like home. Breakfast was delicious and place of breakfast was very convenient. Service is always available and management were very helpful to resolve our issue when our flight was cancelled and they were able to accommodate us for an extra night with same rate despite the hotel been very busy and fully booked. We were also offered an upgrade with a discount in the best room with a beautiful view on the lake.

Towels not changed daily