We absolutely loved this hotel the first time round (the week before :)) and so we came back and stayed here again after climbing another mountain from Saas-Fee. The hotel is conveniently located close to the centre of Saas-Fee but in a quiet location. It's architectural design is beautiful. Our room was spacious, clean and comfortable. The toiletries were really nice. We loved the pool, sauna/steam and games room facilities. All of the staff were exceptionally friendly and attentive. Breakfast, lunch and dinner were all exceptional. The transfer service to the bus station was also excellent. The little details at this hotel are lovely - treats like welcome drinks and cake, free water, and free alcoholic drinks / snacks during the day. We highly recommend this hotel!

While we were having breakfast, a staff member (I assume it was the manager) was having a very in-depth discussion with another staff member about all the things that can be improved at the hotel. While it's nice to see that a hotel like this always seeks ways of improving its services, having a conversation like this in front of guests is highly unprofessional. Both staff members knew we were there and should have stepped away to have this conversation elsewhere.

The Capra Hotel was well positioned for walking into town towards the cable cars to the mountains, the included pass for this was much appreciated and made it easy to get around. The staff were very attentive and made considerable efforts to accommodate all of our requests. They had wide selection of foods for Dinner and breakfast esp. for Swiss standards, the included breakfast with coffee and tea refills was much appreciated. The room Double bed suite was very well sized and had enough space to comfortably sit and chat in the privacy of the room. The cleanliness and amenities were excellent, from the mini bar with Nespresso coffee machine to small soaps.

The breakfast rush meant that it was very busy and difficult to get staff attention (time dependent).

We absolutely loved this hotel. It is conveniently located close to the centre of Saas-Fee but in a quiet location. It's architectural design is beautiful. Our room was spacious, clean and comfortable. The toiletries were really nice. All of the staff were exceptionally friendly and attentive. We really appreciated being able to have an early breakfast and being given a little bag of snacks and water after we came back from a long day in the mountains - it is small details like this that really makes this hotel special. Room service was great as well. The transfer service to the bus station was also excellent. We highly recommend this hotel!

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Excellent service and kind and helpfull staff. | Very good breakfast. | The room was very nice and soundproof (including the door). | Well designed interiors. | Shuttle available for short trips around the hotel (restaurant, parking), since Saas-Fee is a car-free village. | The famous Matterhorn is about two hours away - drive to Tasch, take the train to Zermat, then the cog-wheel train to Gornergrat platform. | Many ski lifts and the Alpin Express gondolas take you to fantastic views of the Alps.

I had higher expectations for dinner.

Fabulous stay at The Capra- we wish we planned to stay for longer! Set within the charming confines of Saas Fee village, The Capra is a home while away from home. The communal relaxation space is cosy, warm (with fire) and has plenty of little nooks enabling afternoon tea to be enjoyed quietly. Afternoon tea itself is a treat- cookies, chocolate tart, macarons, choux pastries. Delicious! The spa is first-class; great indoor lap pool (~15m), heated outdoor pool with fantastic jets for massaging achy muscles, and an array of saunas and foot baths. It becomes increasingly difficult to ski knowing there is such a lovely place at the hotel to spend time in! Although we didn’t use it, we also noted the library had a great projector for movie nights. Definitely one for a longer stay. Our bedroom was comfortable with a great shower. We were ground floor and had no issues with light and/or noise. Breakfast was included with our stay- extensive menu and all freshly prepared. The staff were extremely friendly and helpful. We also had lunch and dinner at the hotel, both of which were served to a high standard. Overall, an idilic stay. We will now struggle to go anywhere else!

We had a couple of instances where service could have been better however, Florian the General Manager dealt with these in a thoughtful, considered way. No resulting impact to our stay.

Everything was perfect. From the welcome drink and cake to the last day of the stay. Everybody at the hotel was really friendly and helpful. The location was great. The view from the hotel terrace was amazing. The breakfast was excellent with a lot to choose from and definitely quality food. The room was spacious with big cupboards, wooden furniture and beautiful materials. The room was always clean and tidy. The village is really beautiful, safe and there is a lot to see and experience nearby.

Nothing to complain about.

Great attention to detail and a free room upgrade when we arrived. Although checkin was not till 15:00 they organised a room earlier for us. Saas Fee is car free so we were picked up from the bus in the hotels own electric cart/taxi and dropped back which is a nice touch although distance is short it was nice to not need to look for the hotel. Restaurant was great for breakfast and dinner and food quality was very good. Room had separate seating area which was nice to relax in. Rooms can be either in the main hotel or a separate chalet reachable by heated underground tunnel. Nespresso coffee machine in room and a fully stocked bar and snacks available to buy. Rooms overlooking mountains so great views. We had massages in the new spa which opened specially and they were excellent with Laura doing a great job.

Main spa was just being built so was not opened when we arrived. Small spa available which is suitable for 2-4 people. For the restaurant everything is brought to you and simple things like salt pepper and sugar should just be left on the table.

Actually absolutely everything was amazing: starting from the room itself, style, the most welcoming personnel to the cutest and cosiest SPA, really tasty restaurant and lobby bar. We stayed only one day/night but we got as welcome as we were a frequent guest and it made us feel on edge! So great thanks to the whole team - you are brilliant!

Nothing that I could point out, honestly,

El desayuno excelente !! Variedades deliciosas

Excellent hotel in the heart of a traditionnal village in the beautiful Swiss moutains. Three chalets linked with an underground tunnel. Beautiful room, high quality materials, very good restaurant and more important, amazing Staff, at all levels (from the breakfast team, to the reception/concierge, the restaurant/bar waiters, and all "hidden" staff members (cooks, cleaners, etc)!

Some clients require that the heating is increased (way too hot on my opinion), while the lack of snow should make them aware of the excessive use of fossile energies on the nature and climate. I guess the hotel can't do anything about it, or maybe try to "educate" the clients and explain while heating should be not overused.