The hotel is modern, with great facilities, including a very well equipped gym and a nice SPA. Our room was spacious, comfortable and well decorated (we stayed in 2.501 suite with mountain view). The mattress was of top quality. There are three restaurants in the hotel, we went to two of them (the Caesar Ritz and Del Ponte) and always enjoyed the meals, which were both tasty and creative. Notwithstanding, what we enjoyed the most was the service throughout. It was just exceptional. Ladies at the reception, waiters in the restaurants, hotel car drivers and room cleaning ladies, all made our stay memorable, and we are immensely thankful to them for such a great job. It is not so common. We would full heartedly recommend this hotel and hope to visit it again soon.

The staff were friendly, accomodating and really helped make it such a special experience. I proposed to my girlfriend whilst we were staying and they really made extra effort to make it memorable including roses and decoration of the room, advice on champagne etc. They have mutliple restaurants on site and the mountain view is stunning!

There was so much choice for breakfast and it was all delicious

When I rang to book a table for dinner I asked for a bath but only got a shower as I was told none were available , however our friends actually got a bath.

The size and furnishings of the room. The Italian Restaurant had excellent food and friendly service. Breakfast buffet was great with nice choice of items.

The music in the Italian Restaurant should be changed to Italian music. We did not eat in the main restaurant as we don't like menus which read - Parsley, Cream, Carotte, Fish (just as an example) We much preferred the straight forward a la carte menu in years before. Water in Pool from Spa area could be a bit warmer...

Definitely up there as one of my favourite hotels. Staff were exceptionally helpful and friendly all the way from our receptionist to the bartenders to waiters to piano player. Super charming buildings and interior. Spa comprehensive and delightfully relaxing. Food top notch.

Nothing

VIP Treatment for every guest is the standard at this luxury hotel. The entire staff is committed to a personalized desire to make your stay memorable, from the room cleaners coming in early evening to check that all is good in the room and leaving a Swiss chocolate late nite treat, to the reception staff, who give the impression that the are talking with you in their home livingroom rather than a hotel lobby, to the walk round the entire hotel and spa when you first arrive, to Abilio Ribeiro, the shuttle driver, with his interesting conversation and literal " door to door" service as he placed our luggage into our rental car. Thank you all for a magical experience in a magical place.

Very nice staff , beautiful room very functional, central location , excellent transport service , very well organized SPA and existing cigar room

Restaurant not at same level of the hotel

The staff. Everyone genuinely kind and helpful. We could use the wellness even the whole day after check out. Great service. Cozy and beautifully furnished room, including smart little details, like a backpack and thermos for hikes.

The room temperature was hot and couldn't be adjusted in the room. The water pressure in the wellness area was poor and there was no soap there or shampoo, only in the room. As vegans we would appreciate a better offer of vegan products for breakfast (however we got some extra vegan products), like more sorts of vegetables (e.g. baked mushrooms or beans, etc.) And to mark products, which are vegan.

Rooms are modern inside & spacious, several excellent restaurants onsite. Excellent breakfast to get the day started and if half board a 4/5 course evening meal with a great menu. Extensive & varied wine list. Large wellness area & pool, massage available.

Very centrally located, with several very available electric cars that can take you anywhere across town, to the various ski lifts or the car park. Large and never too crowded restaurant. Pleasant bar. Large spa with multiple saunas and hammam options. Very nice and helpful staff.

The hotel is centrally located in the middle of the town, therefore the view from the rooms on the mountain isn’t always very open and full.