This hotel is astonishingly nice. All staff are friendly and always with smile. Hotel receptionists are very friendly and knowledgeable. Hotel room is clean and comfortable. The hotel is very quiet. Breakfast is excellent with a lot of variety of food. Breakfast restaurant is spacious with large windows overlooking the lake. The severs are very attentive with rapid services and big smile. Restaurant manager pays attention to all clients to provide impeccable services. The hotel is located up hill but there is a good shuttle service (shuttle bus driver was very kind and agreable). In addition there is a long escalator from the train station to near the hotel. If you do not have a big luggage this is the best way to go down to the train and bus station and to the lake. I had a lake view room (#204) with balcony overlooking the beautiful lake. Minibar provides complementary snacks and drinks and are refilled daily. Upon arrival we received a pair of St Moritz visitors card that allow riding local busses, ropeways and mountain trains. We climbed up to nearby Pizza Nair mountain (3056m) and had a coffee and cake at mountain top restaurant. We took a bus ride (1 1/2 hours) to Chiavenna (Italy) through breathtaking Pass del Manila (this is not covered by St. Moritz visitor card).

No complain at all. This was the best hotel during our stay in Switzerland for 2 weeks.

Breakfast excellent. Lakeside views tremendous. Micaela and Carola on desk plus rest of staff wonderful. Carola handled herself very professionally and curtiously when a group travel leader unrelated to us was rude and very loud to her, when it was obvious that other guests listening. That group leader was disrespectful and well done to Carola for her patience on dealing with issue. Shuttle to train station nice touch.

Notification when the free cable car in Pontresina is open. We arrived by free train ride to find closed but ended up as a blessing as we very much enjoyed the walk back to St. Mortis via Celerina.

The structure was very good and very clean. The hotel is in a very strategic position, but it is better to have own car. The breakfast buffet was good and the staff did their best. Everyone was very kind and willing to help. A special thank to Mr. Dario, waiter at the Segantini Restaurant.

The room was very small the the shower area and the remaining of the bathroom area were separated. Actually, not very comfortable. The availability of the entertainment (TV equipment) was quite poor considering the level of the structure (connections not fully operational). I recommend to pay attention that in all rooms there should be clear indications related to the internal phone number. I had to call the hotel from my mobile to get in touch with the reception. I understand that this is the probably lowest season, but this hotel should respect the minimum standard of its category.

Great and friendly reception staff, always ready to help. Free shuttle pick up from and to the train station. Great location in the heart of town and walking distance to the ski lifts, shops and restaurants. Stunning view of the lake and the area from the deck. Nice buffet and attentive wait staff.

We were a party of 3. Signed up for a king bed and a sofa or twin bed. Did not expect a Murphy's bed for the king! and we kept hurting our feet and legs on the metal corners that were sticking out. Also sofa bed was meant for a child not an adult. Would have preferred a twin bed with a normal king bed. Our room was spacious enough but needed an update for a four star hotel.

The hotel is very well located with easy access to the city centre as well as to the train station that you can conveniently access via the escalators. For arrival and departure they also offer a shuttle from/to the train station. All staff is very friendly and helpful. The breakfast buffet is excellent. The rooms with view to the lake have a stunning view. The Junior Suite has a nice corner where you can relax appreciating the lake views. This is in addition of the balcony that is certainly very nice, weather permitting. Nice touch with the free minibar that is refilled daily with refreshments, incl. some beer. There are plenty of restaurant options. Besides the variety of restaurants and bars in the hotel there are also plenty of additional options at walking distance too. Decoration is on the classic side and may not be to the taste of somebody looking for something more contemporary. I definitively can recommend.

I assume the classic style may not be to the taste of some clients.

The staff were the epitome of how guests should be greeted and treated!! They were ALWAYS smiling and happy and glad to be helpful with us!! We told them that ALL hotels should be like them!!! They made us a restaurant reservation and we had fantastic Fondue and Goulash too! Our room had a small but usable balcony to look at the gorgeous Glacier lake and we also used the Steam room and Sauna on another floor which was fun! The morning breakfast buffet and omelet station were great with a wide variety and delicious foods!! The sunny, cheerful dining room, linen tablecloths and exceptional host attention were fantastic!!

NOTHING!!

Friendly, comfortable and fine hotel well placed in the center of St Moritz, easy walking distance to most places and with good views over the lake. Excellent dining, well priced for what and where it is. Relaxing piano bar. Personal connection and interest from the staff at reception and restaurants. Excellent buffet breakfast, especially the home-smoked salmon.

Expensive for what it is, even by Swiss standards. A nice four-star hotel but for a five-star price.

A perfect hotel, with perfect view and extraordinary friendly, helping and always listening staff.

That I had only one night there, as I was coming from Biel and had to head to Verona to my next meeting:-)

The free shuttle service offered by the hotel from the station worked well both ways and was very welcome as the weather was wet. Check-in was quick, efficient and friendly and our room had a great view of the lake. Breakfast was well laid out with a wide selection on offer. Would definitely stop here again.

If I had to criticise anything it would be the light switches in the room which I found hard to quickly work out which controlled which lights - but this is a small thing.

The hotel is stunning and very beautifully appointed, as was our room. We enjoyed all of the small details (robes, slippers, treats, water and mini fridge items. And of course, our beautiful view from the balcony. All of the necessities were provided, the room comfortable and spacious. Breakfast was delicious, fresh and a very broad selection. All of the staff at the hotel were friendly and very helpful. They really made our stay a very pleasant one. The hotel was well situated in St. Moritz, easy to get to and plentiful restaurants, shops and walking trails along with transportation and buses nearby. We had a wonderful time in St. Moritz and Hotel Schweizerhof was the icing on the cake!