My wife stayed here a few years ago and recommended booking again for our ski vacation for it's proximity to Matterhorn Express gondola (Antares is a very short walk, only the second building from the gondola), spa, and breakfast. The management/reception staff is extremely attentive - two small requests during our stay were fulfilled immediately, they greet you with enthusiasm everytime you walk through the lobby, they arrange taxis (and on our Saturday morning departure, their own vehicle when Zermatt taxis were unavailable,) and they even arranged a last minute additional night for us - all at a great rate for Zermatt. The hotel is in a traditional style with beautiful woodwork in the rooms and restaurant, the most frequent complaint we read here was that the property is "dated," and while certain things in the room are a little worn, some of the carpet could be replaced and there could be a few more electrical outlets by today's standard, everything is clean, in good working order (great water pressure and the hottest water coming from the taps i have ever experienced anywhere,) and we loved the linens and fluffy down comforters and pillows. Plus a balcony and perfect view of the Matterhorn. Breakfast is great. Antares' Best Kept "secret" is the spa with hot sauna, steam sauna, a rasul, hot and cold showers, two whirlpool tubs, and warm lounging stations - in a quote Roman-spa-inspired setting. We were almost always alone in the spa - very relaxing and romantic!

I was surprised at some of the critical reviews i had read about this property, but after the first 24 hours at this lovely, traditional, and welcoming hotel, any concerns were dispelled. Please see positive comments.

What an amazing view of the Matterhorn! We adored the view from our balcony. The rooms are quite small, but there is a lift to get your luggage to your room with no issues. The breakfast is by far the best spread we have had in Switzerland so far, they included hot and cold options. The hotel is very closely located near the gondola to get you to the Matterhorn Glacier Paradise. If you want to walk into town is it about 18 minutes, but there is also a free bus. We also loved meeting a fellow Aussie at the front desk!

The halls and rooms smelled of smoke - despite all the signs advising for guests not to smoke. We are not sure if the smell was from the cleaners or the guests next to us.

The best hotel we have stayed in Switzerland. The staff were very welcoming, cheerful, helpful and most engaging. A special shout out to Robin at Reception. Room was clean, modern and a spectacular view of the Matterhorn to wake up to each morning. The bathroom was fully tiled with marble and bight LED lights. The spa was a very nice bonus and is open 4.00 pm to 8.00 pm each day. The location was great - right next door to the cable car and also a 60 second walk to the free public bus which can take you to the station, village centre and funicular to Sunegga. To walk to the centre is around 20 minutes. Our Balcony was 3 x the size of our room which was also large! No buildings obstructing the view of the Matterhorn from the balcony, indeed whilst laying in your bed! 😁

Everything was superb.

View was lovely, room was spacious and breakfast was excellent.

Location is great for the Matterhorn Express but a difficult walk with luggage from the Zermatt station. Taxi’s are available.

Great value for skiers - one of the closest lodgings to the Matterhorn Glacier Express gondola, and at a great price. Good breakfast, ski and boot room with street access. Fluffy, warm, down comforters and pillows. Clean. Friendly reception, helpful with recommendations. Discounted taxis (10 CHF) to the train station - just call on arrival and arrange at checkout. Taxi usually arrives in 10 minutes. Full spa with wet sauna, dry sauna, razul, cold and hot showers, 2 whirlpool tubs, and 9 heated lounge chairs for relaxation. Many rooms have a Matterhorn view. This is an older, classic hotel and because of its popularity its always booked so the rooms are a little worn from use and continuous cleaning. It's a charming place that we've stayed at on all 3 of our week-long ski trips to Zermatt. The amenities and proximity to the gondola for skiers are a great value.

The hotel is very close to the Matterhorn express and we experienced no lines. We were able to bring our cat with us and room was comfortable for the 3 of us. We had a great balcony with a view of the Matterhorn. There were dining options very close to us and downtown Zermatt was only a 15 min walk. We used a taxi only when we arrived and left with our luggage. Breakfast was varied and staff were friendly and helpful. There is a boot warmer in the ski room and spa has 2 whirlpool pools and dry and wet saunas which are all clothing optional. Hotel provides robes and slippers. The safe in our room did not work but we had no problems, simply kept our valuables locked up.

The rooms are a little run down, specially the carpet. The furniture and bedding could be updated but this may be due to the hotel allowing pets.

The hotel is mostly having the original 80's details , some may call it old but it is great , loved every single detail , real marble bathroom , wooden furniture , iron window shutters ...etc. The location of the hotel could not be better , just next to the glacier express , wow ! The view from the balcony (well yes the room is having a huge balcony) is like a dream , have your coffee or wine while staring at the Matterhorn ! The breakfast , another greatness they offer , real good quality food in a beautiful saloon with a fantastic view , can't ask more for a start of a new day. Last but not least the staff ! Warm like a family from kitchen to frontdesk , been to many countries , never seen such a lovely staff , helpful and absolute sincere ! Also special thanks to Gabriel for making us feel at home.

Staff were really nice and friendly, view of the Matterhorn was good from our room and definitely worth it, the furniture is old but everything was very clean, the room was a good size too. Breakfast was nice with a decent range and they take your coffee order when you arrive. Super close to the cable cars, comfortable walking distance from Zermatt station.

Bathrooms could use an extractor fan or mosquito netting, not a big problem but for bigger families there can be a bit of vapour after everyone showers.

All was good the staff was so nice ! Eli is amazing in the reception he helped us a lot and gave good advice! Further he did us a favor and let the spa 🧖 only for us, so we could enjoy the stay ! Really nice service and kindness ♥️🩵 further we had to catch an early train he ordered early breakfast for us! This is good service ! I will recommend this hotel, the rooms is so nice and cozy 🤩 off course I will visit Zermatt again and visit this hotel ! We love ELI and his cute dog 🐕

The hotel is perfectly located close to ski rental and main lift to Matterhorn. Excellent breakfast and personnel. Great view of the Matterhorn from the window. Spa was clean and with plenty of complimentary robes slippers and towels.

The only thing that I would say is that the rooms do not have a lot of extra space for moving around.