Great variety at breakfast. Super dinner menu. Great bar and staff fab. We were given Chalet Stella a chalet for two it’s fabulous!!!! Up stairs bedroom with shower and downstairs sitting room etc with doors onto the terrace and views of Matterhorn everywhere!! Had a facial and body massage superb.

It’s a great quiet location. But it is a fifteen minute walk to the town centre. Electric taxi back up easy to get back from the station area but 45 chf……

Hotel a calm setting even for Zermatt, with very welcoming decorations and exceptionnally kind and precise staff, a true opportunity for relaxation. The free transfer to the train station is a huge plus. There is a train station closer to Gorgegrat which is much closer on foot the hotel via hiking than the main station in Zermatt. The terrace with the amazing Matterhorn view is perfect for sunbathing with a cocktail.

Some rooms might not be too large, but on the other hand they are very well equipped, so its not a problem.

Excellent place, rooms with excellent views to the matterhorn. Breakfast is also excellent, everything looks rustic but luxurious. You need to be lucky to arrive during daytime - they have a pickup service from train station. The hotel is quite far from city center.

We had to leave really early, before shuttle service, and we had to pay for a taxi ride. The price was ridiculously high, more than 50 CHF, I felt ripped off. Not the hotel's responsibility, though.

We stayed at the Hema apartment (family of 4) and could see the Matterhorn from our living room window / balcony. Amazing! Everything was squeeky clean, very helpful and friendly staff. The location is very quiet at the end of the village and reaching the Matterhorn Glacier Express gondola was possible and easy on ski. Would go back anytime, highly recommend.

Nothing, everything was perfect

From the pre-arrival communication to the pick up and the entire stay, everything and everone was fantastic. The staff was extremely helpful and friendly. Breakfast entirely exceeded our expectations and the spa was beautifully located with perfect matterhorn views from the relaxation room. Rooms were cosy and comfy and the location quite, away from the center, that can get a bit busy. We even saw some deer at night.

There was really nothing more that we could have wished for.

We had a fantastic stay for 6 friends at Hemizeus. The rooms were great (with incredible Matterhorn views), reservation was a breeze (with very prompt responses), the staff were very friendly, the breakfast was a great value, the ski rooms were convenient, and as a bonus, the spa was great to cap off ski days. It was quite easy to ski down to the chair lifts, but it was a bit more work to ski back to the hotel (but this is because of snow conditions). Would absolutely come back to stay here.

This wasn't a big deal for our group, but the hotel is ~15mins walk from to town. There are buses but they stop running at 7pm or so. Small negative - the hot tub temperature could be warmer.

Everything! Cute rooms, courteous staff, comfortable bed, gorgeous view, amazing complimentary breakfast.

The only nitpick would be it is quite far from the train station and it is uphill, so I wouldn't advise walking with suitcases. However, they provide a free shuttle to/from the station, so just be sure to arrive and depart during the shuttle's hours and you'll be good!

Very nice hotel in a less crowded area of Zermatt, which is a very enjoyable feature. The spa is very nice and spacious, with really good saunas and relaxing rooms with an amazing view. The surroundings are really nice, especially the river that flows near by and that will help you sleeping like a baby.

Weirdly, no wheelchair access to the main building. Also, the overall value for money is quite poor, considering this is a 3-star hotel. But Zermatt is Zermatt.

The views were great. The rooms were spacious and beds were comfortable. The kitchen was well stocked. If you are looking for peaceful surroundings and views of Matterhorn, then this is definitely the place to stay!

It is a little far from the city and we did rent a taxi to take us to and from city since we arrived after the hotel's taxi service had ended.

The warm welcome on arrival and the perfect location

The allowance of mobile phone conversations in the outside bar area - need to consider that it should be a zen place to really appreciate the view. We had an annoying person making travel plans and announcing all their train details to the entire bar !!!!