To be honest, this hotel is great!! There are so many choice at Breakfast. No complain. View is great. Location is little off from center so Quiet but it takes 3-5 mins to center by walking. People are super duper friendly. This is highly recommend. during summer in August you can see Cheese making in traditional way from A-Z. Also you can taste while lady is making cheese. Husband and wife from somewhere in Alpes and show us how to make cheese. You can't miss this. Please ask hotel and make book during this event. I met hotel Manager Carol. She was so nice and explained me. I do highly recommend this hotel !!!

Nothing.

The room I requested, with a mountain view facing the Matterhorn, was very spacious and clean. There was a table and chairs on the balcony, where I could also see the Matterhorn. The weather was good on the first night of our two-night stay, and I was thrilled to see the Matterhorn turn red at sunrise from the room. The food at the hotel’s restaurant was very delicious, and since it gets crowded, I recommend making a reservation. It is conveniently located within walking distance from Zermatt station, even with a suitcase.

There were no points of dissatisfaction.

This hotel was just an 8-10 min walk from the main train station. It's less than 10 min walk from the start of main street shopping and restaurants. It's also only 15 min from a lovely view point trail overlooking the village of Zermatt. Included a lovely breakfast buffet with all swiss meats, cheeses, breads, cereals and coffee and tea. There is also 3 types of Saunas, including an aromatherapy sauna which was amazing and so relaxing after being on trains, and on my feet all day! Staff spoke very good English and were so pleasant. I was able to leave my bag there after check out while I spent the day on the Gornergrat tour... also highly recommended. They then drove me back to the station in their electric shuttle. I will stay there again! Beautiful views of the Mattehorn from the entrance!

It was perfect

great place to stay. so there are a lot of places to stay in Zermatt, clean, up to date room, comfortable and the price was really good for what i got. staff were friendly, location is great, about 7 min walk to the train stop. the buffet breakfast was excellent. eating in Zermatt and Switzerland can be expensive so having a great breakfast helped the budget. lol

nothing, great stay

The desk staff was so helpful with every question we had. Breakfast was delicious. Everyone in the restaurants were very friendly. Loved that our room had a balcony. Location was perfect.

Basic rooms. Would have loved a fridge in the room, also would have preferred to have adjoining rooms since our family needed more than 1 room.. the only thing missing was an outdoor hot tub to relax in after our incredible ski days.

The view of the room gave it to us was magical. The service and the attention to the detail were spot on. Honestly, I can say the hotel exceeded my expectations. We had to leave early as we had early train connections to the next destination, so we told the staff that we will miss the breakfast included which was resolved by them leaving us breakfast in the fridge so we could pick it up in the morning before leaving. There was no obligation to that. However, they cared and treated us exceptionally. We really enjoyed the stay there and for sure will stay there next time in Zermatt.

The team at Hotel Perren and the property far exceed our expectations. The room was the most comfortable and nicest hotel room in our entire 19day trip around Switzerland and Germany. Awesome bathroom, common games area, breakfast, sauna. Wifi was great like all other facilities and the staff were responsible, clear, and happy to serve and show us around on arrival. Unfortunately I left valuables behind when I checked out and left but the hotel staff and management took the extra mile to contact me to get the items returned to me. 101% trustworthy and honest. A true 10/10 rating for this hotel and I would have rated it 11 if it was possible.

There was absolutely nothing to dislike. Everything was perfect. From the room, staff, facilities, service, and breakfast. We stayed for 2 nights and we really regretted not staying there longer!

The receptionist was friendly and helpful. The room was very clean and comfortable and had a balcony. It had a bath tub which is good for relaxing after a long cold day at the alps. The location was a 6 minute walk from the train station which was very convenient. There were sauna facilities available at the hotel. There were a good variety of food options at the breakfast buffet.

The balcony view was average. It would be great if the hotel can provide toothbrush, toothpaste and slippers in the rooms.

I liked this hotel, breakfast if I went there personally was tasty. I liked nice Glass lift, I liked living room with retro old things also finally I liked my small room.

Sometimes If I missed breakfast I got not good packet with me to my tour for example old hard sandwich that I put away and also bed cover should be thinner bcs it was too hot for me and sauna was nice but too much hot I thing about 90 gradus, so I could stay there only 1 minute.

Amazing location and incredible views. We were lucky enough to have a room with a Matterhorn view! Staff were incredible and very helpful. The breakfast was superb and delicious with many healthy options. We stayed during my birthday and they even created a special table with a small gift to celebrate my special day. Super impressed!

Nothing. I can’t think of anything that we didn’t like.