The hotel located in the middle of the slope and can only be accessed by the lift (Furi-Schwarzsee) during the winter time. It is an optimal place, if you come for skiing: you can ski, till the lift Furi-Schwarzsee is opened. If you go from Matterhorn Glacier Paradise, plan to end up directly at the hotel (you still need to take the lift Furgg-Schwarzsee to go up from Furgg). The hotel provides a dinner which is served in a nice wooden lobby with a top view on Zermatt village. You can not go down to the village after the lifts are closed, but you can walk around Schwarzsee and enjoy the mountain views in a calm enviroment. In the morning you can witness the sunrise with a view on Matterhorn and then enjoy being the first on the freshly prepared slopes. The staff is friendly, rooms are clean, breakfast/dinner are good.

In the dormitory room (a bed in the room with 6 beds) was no option to boil the water (may be it was possible at the reception). The wardrobe was big, but once there were all six persons in the room, there was not enough space to put all skiing clothes, thus some clothes were put on the windowsill. It would have been better to have more electric sockets in the room - sometimes it was not enough for all people.

Staff are friendly, especially Mr. Miguel helped me feel at home with a smile and kind service to a solo traveler like myself. Thank you, Migue! Dinner and breakfast were delicious! Unexpectedly, i had great awesome experiences at night with gazing stars and dawn with rising golden sunlight from those mountain tops around.

I had to be stuck on the mountain for the whole night after I got off the cable car around 4 pm and got down after 8 am next morning. I missed the Glacier Express train. This hotel needs to put more information about transportation situation.

For us this was a perfect hotel that exceeded our expectations on our skiing holiday. We really loved our stay here. We lived in the quadruple room for 8 days during the Christmas period. We had amazing weather the whole time and lots of snow. The view is amazing both down on Zermatt but also Matterhorn of course. The breakfast was basic but good. The 3 course dinner was great and always varied. Our kids loved it and I already miss being there.

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The room had excellent view of Matterhorn and the lift for the Matterhorn glacier express was at accessible distance. The hotel is well located to different hiking trails around Matterhorn and caters good food and breakfast options (vegan included). The staff was courteous and friendly. We loved our stay here.

The hotel is only accessible via the Gondola as it is located at 2583 m , so you have to be perfect with your arrival time , be sure you arrive before 4 pm Zermatt time (last Gondola to Schwarzsee) else you have to hike (2.5 hrs) to reach this place.

The location can't be beat. You are right at the base of Matterhorn. So the view from bedroom, dinning room or basically every corner is wonderful with Matterhorn as backdrop. And it is unobstructed, you have the Matterhorn to yourself. The room is just basic though.

Staff should be more kind and have some basic service mind. They just come to do they job and want it to be finished as fast as possible, seem like that. No smile on their face, not a welcoming group of people. They are not rude, don't get me wrong but they are just there and their gesture stated that I am busy, don't bother me.

The location is excellent, offering clear views of the mountain peak and easy access for nearby photo opportunities. The room is spotless and comfortable. Dinner and breakfast are available, allowing you to relax and fully enjoy the serene atmosphere.

The bathroom lights and the heater didn’t work at night, but it didn’t affect my rest.

Can’t beat the location! We got up to watch the sunrise over the mountains and it was incredible! The staff was also really friendly and accommodating, and the food was pretty good.

We stayed in the bunk room, which was clean, but also in the basement, and it felt a little dingy. It was also noisy with compressors turning on and off all night.

The location is a must for ski enthusiasts. Very friendly and helpful staff. Room with own bathroom and view to the Matterhorn are priceless.

The house needs some renovations on the basics to not let water in. Rooms are fully ok, just ground floor and basement.

One of the best hotel experiences of my two month Europe trip, Rooms were amazing, beds were comfortable. Food was on point. Obviously, views of the Matterhorn from everywhere, second to none. Massive thanks to the Staff, absolute legends!!!

Perfect location. Easy to check in. The room is big and clean, even though it needs to be shared with 5 other people, luckily they are all great roommates, and the magnificent view of the snow-capped mountains from the window is simply unforgettable. Both breakfast and dinner exceeded expectations and were very satisfying.

Guests need to take the cable cars to get there.