Fabulous location in the Old Town. Numerous coffee shops, bakeries and restaurants at your footsteps. Great shopping area. Only about 10 minutes to the train station and 15 minutes to coach parking. Staff in the restaurant and front desk extremely courteous and helpful…always a smile on their face. Room and bathroom very clean and made up every day. Air conditioning, which was required during my trip due to the hot weather, worked extremely well. Bottled water was replaced every day in my room. Breakfast was fabulous. Eggs and bacon were cooked fresh as per my order on arrival in the restaurant. Breakfast served in their main restaurant which had great ambience…white tablecloths and candles all over the place. Waitresses and manager made you feel like home. Free at the front desk every day…sweet cherries, nectarines, bottled water and nespresso coffee. Easy on line checkout.

Only negative thing is that my room did not have a small fridge due to the class of my reservation. However, they made up for it by bringing up ice whenever I asked for it.

My mom and I stayed at the hotel for 2 nights at the end of a 2 week European road trip. The hotel has a great central location, extremely comfortable beds, attentive staff, a stellar breakfast, and an authentic Swiss feel. Did I mention how comfortable the beds are? The in-room amenities are great, and everything in the mini-bar is complementary. The is complementary coffee, tea, and snacks in the reception area. It was a wonderful hotel to cap our European adventure.

I loved that the hotel is in a pedestrian zone, but this made it difficult to book an uber to/from the airport. The hotel arranges limo transfers, but the price quoted seemed expensive to me. Taxis can access the area easily.

Very good comprehensive breakfast with everything very fresh. The bed was exceptionally comfortable. The bathroom is spacious with a nice sized bath tub (can be used as a shower) - we love a hot bath in the winter. We phoned beforehand asking to come in an hour earlier and it was no problem.

We find the heating is always too high in hotels in Switzerland so we open a window in order to sleep better. Getting to hotel entrance with a rental car up all the one-way lanes in the old city, and unloading & loading luggage on narrow much used lane not easy .

Almost everything was excellent. Location on a quiet little street, but right in the heart of the old city. Beautiful surroundings. The room was small but very clean and well appointed, with a very comfortable bed. Staff were very friendly and helpful. Nice touches like gorgeous books to borrow, as well as bottled mineral water, espresso machine, fruit and cookies in the small lobby are very welcoming.

If you are arriving by car, it's rather difficult. You have to park in a paid public lot, which is a short walk over a steep hill, on cobble stone paving. That would make it really hard to get rolling suitcases to the hotel. To drop your luggage at the door, before you go and park the car, you have to ask the hotel for a special permit, since the area is off limits to cars. It's a very difficult drive through the narrow cobblestone streets, crowded with pedestrians. Second, there was a bad smell from the shower drain. That's unusual for a Swiss city... more common with the questionable plumbing in Italy. We had to close the door to the bathroom and run the fan all night.

The ambience is alluring. The atmosphere is exclusive, considering the limited available rooms in the hotel. The staff are very polite and helpful. We missed having our coffee in the room as well as ironing our clothes.

You may have your reasons why the guests can't iron their clothes in their rooms and have to go to the fourth floor to do so. I like to have my coffee maker in the room rather than going elsewhere to have one.

This was our favourite hotel that we stayed at during our Christmas/New Year's trip to Europe. The room was beautifully decorated and looked out onto the cobbled streets. The breakfast was lovely in the restaurant and it was nice to be served instead of having a full buffet breakfast. The shower was good and the bed was very comfy. The staff here were so friendly and helpful. We also ate dinner in the restaurant on our last evening and it was the best meal and service that we'd had in a very long time - Thank you

Excellent stay in a central location, close to key viewpoints overlooking Zurich. The staff were exceptionally friendly and helpful - I happened to be staying during a massive street party outside near the lake, and the staff were keen to ensure minimal noise disrupted my stay (my room was quiet all night). Though slightly small, the twin room was the perfect size for a single traveller, and the breakfast downstairs was tasty.

Breakfast could have had slightly more variety (meats, cheeses), comparing to other similar hotels in Switzerland.

This hotel is absolutely lovely, and it is right at the foot of the Lindenhof, a beautiful, shady park that overlooks the City. It's 9-10 minute walk to the main train station. Everyone who works at the hotel is extremely friendly. The woman who makes the breakfasts is one of the loveliest people I have ever met--and she makes fantastic scrambled eggs. Roman, who works at the front desk, will answer all sorts of questions. We really felt like we were being taken care of by a family. Be sure to talk with Frau Lacher, the owner, who is a lot of fun.

Generally, I prefer a hotel with a gym, but one is unlikely to find that in a charming 15th-century hotel. However, if you walk about 12-15 minutes north along the Limmat river, there is absolutely fantastic swimming.

The beds are incredibly comfortable, the restaurant is fabulous and the staff welcoming, helpful and very professional.

Getting to and fro is a bit of a mission if one uses an Uber/some cabs (a special permit is required to drive in that part of town)… best to ask the hotel to arrange transport (this information is also relayed on the hotel’s website so it didn’t come as a surprise). Other than that, I can’t think of anything.

The Kindli Hotel is a charming, classic boutique property. Whilst all the staff were pleasant, welcoming & professional we always looked forward to seeing Ruby at breakfast. With her unique personality & great service, she was sincere about making sure we had a great breakfast. Housekeeping were better than we had anywhere else. Many thanks for marking the final part of our European holiday with such a wonderful hotel & staff. Good staff can be hired, but only good management keep them this way.

The hotel was close to the main shopping areas. Restaurants all around the neighbourhood. Have no negative comments.