very clean, staff was exceptionally helpful and polite. the quality of the items in the room was quite high including mattresses, pillows, and comforters. we appreciated extra chairs and a folding stand for suitcases. they also provided a fold-out bed for my son (in the "design plus room size" which I ended up sleeping on instead). we also thoroughly enjoyed the breakfast, which included different freshly baked breads, jams, cheeses, cereals, juices, eggs you can hard boil, cured meat slices, and as much coffee as you need. breakfast was not automatically included but for the additional cost it was worth it.

the shower was a little weird because it was not fully enclosed. water would spray out of the gaps between the panels too. we were able to see another room that did not have occupants and neither problem seemed to apply. we could have asked about it but i'm unsure they would have been able to "fix" the shower in time for us to enjoy our stay.

Location is fantastic! In old town, perfect for walking around and exploring. Safe area, friendly staff. Access to a bar/cafe on main floor of hotel. Quiet at night. Bed was comfortable. Provided discount for us to keep our car parked overnight at a nearby garage (7 min walk from hotel). Close to many food/coffee options. Close to public transportation. Shower pressure was great!

Thought we had access to AC but did not. They provided a bedside fan in our room. Didn’t bother us tremendously bc we kept windows open and used the fan but could see this being more bothersome if it was hotter. Key system for hotel kind of confusing but not a dealbreaker. Bathroom is awkward/compact and its door is a bit heavy to slide back and forth.

The staff very professional and friendly. They carried all our luggage up several flights of stairs for us, as the lift was not working. The breakfast buffet offered many options, such as soft or hard-boiled eggs, bread, pastries, several types of meats and cheeses. You can purchase breakfast in advance, or choose to purchase it each morning. The location could not be better if you're planning to see sights in historic Zurich. The beds were comfortable and I appreciated the feather pillows. The rooms were spacious, especially in an older building. Would definitely stay here again, but book on lower floor.

The one lift was out of service for the three days we were there, although to the hotel 's credit, workers were working on it each day. Also, it isn't easy (or maybe even possible) to adjust the room temperature. We opened windows to be able to cool down the room. But, keep in mind this is an old building, which is the charm. If you want all the modern amenities, look for a new building.

Amazing location and comfortable rooms. Though they look more modern and brighter in the photos, it was a comfortable stay.

I thought people were being over sensitive about the pillows (when I read the reviews) but they are really flat! The property claims they have AC. But that is only in the highest category rooms. When I said this is misleading, Larson told me this happens often with Property.com bookings. I would ask you to look into this so that customers are not mis-led. My kids room had a ceiling fan but my room - we were only given some portable table fans. It was very hot in the room.

Great location in swish rooms for exploring the old town of Zurich.

It was a little hot in the room.

Staff were super helpful. Lovely bar in the hotel. Location was amazing - a 2 min walk from the river and right by a tram stop to the main station. Breakfast was a continental spread, but was tasty and had various cheeses, meats, cereals and croissants available. Room was very clean and our bed was made every day.

The pillows were so soft it felt like we were laying on the mattress. Didn't replenish the tea bags in the room, but reception were happy to give us some more when asked. No milk provided for tea. No aircon, not necessarily a bad thing just something to keep in mind during summer / when it's very humid. A fan was provided in the room.

The staff were exceptionally friendly and helpful. Checkin and checkout were smooth and easy. The room was a good size, but still cosy and the bed was very comfortable. The shower had great water pressure and the bathroom was a good size. The room had lots of thoughtful touches to make our stay more comfortable. Being in the middle of old town - you're right in the thick of things. A fan was a wonderful touch you dont usually see. We had an early start to the airport, and they arranged a taxi for us. We didn't have the breakfast, so can't comment on that.

Due to the location, its quite noisy at night. This comes with staying in such central locations, so something to be aware of.

The location is good, in the old town area, and walking distance from the main Zurich HB train station. The room was clean, comfortable, and quiet, though a little small. The design of the hotel is a little quirky with photo portraits of poets/writers identifying the rooms and artworks of their writings inside the room. The beds were comfortable and we slept well.

When we checked in, we were told that we had already paid for the room and breakfast, but when we went to the breakfast room the next morning and after we got food and sat down, we were told that breakfast was in fact not included and they were charging us 15 CHF per person.

The room was more of a suite, it was so beautiful. I loved the big windows, and especially the view of the canal and other row of house. The breakfast was over the top, the neighborhood was old world charming, I loved walking all over the Old town of Bruges. The front desk lady Clair was so helpful and kind, she helped me solve a taxi problem which created a train schedule problem, and she was very interested in how to fix the problem. I really appreciated her help. The Hotel is so elegant and picturesque. I loved the fresh flowers, and the sitting room.

There was no hand rail on the front steps, only 4 steps but the older people needed an hand getting up and down.

This nice little hotel is in a perfect location for walking around Zurich to most of the sights. Pricing was reasonable for Switzerland. Breakfast was very nice. The staff was amazing and the little lounge looked very inviting.

We had two negative comments: 1) The head of our bed was directly underneath a huge beam that would knock you out if you got up in the middle of the night. Moving the bed to the other side of the room would be a suggestion and 2) Providing more bath mats to soak up all the water that spills out of the doorless shower would be a good idea.