We had the best stay—a room on an upper floor with a view, a huge comfortable bed, and a very spacious room. The hotel is new and well-maintained. The staff was very friendly and helpful. We appreciated the all-day access to coffee and tea and the free parking. There is also a self-service laundry room, which was very convenient. The hotel is just behind the train station, in a quiet area with some food options nearby. Couldn't ask for a better stay in Chiayi.

Really nothing. It was amazing. The breakfast buffet gets a bit busy, but the staff communicates very well and does their best to manage the crowd.

- Rooms are functional and convenient. - Short walk to train station and bus stops to Alishan. - Lounge area with many tables and chairs, convenient to eat food bought outside. - We could fill a breakfast takeaway box at the buffet when we left early for the Alishan bus. - Plenty of options at the breakfast buffet.

- The temperature controller of the ventilation system did not work well and one staff member was rude and not helpful, another one could not communicate with us even with Google Translate, but one staff member (Fiona) helped in the end. - Not the fault of the hotel, but: one needs to be aware that the walk to the hotel from the train station does not have an easily walkable pavement all the way, sometimes we had to walk along the street. - Quality of the breakfast items has room for improvement.

Very clean! Spacious room. Nice mattress, nice pillows (two: one semi soft, one a bit sturdy). Great shower. Cable TV. Perfect fresh air circulation. Lots of facilities. Free water, free coffee & tea, free ice cream (and sometimes popcorn). Free parking outside or underground). Vegan breakfast available and upon request they go out of their way to suit your needs.

If we have to mention one thing: if you need a freezer compartment the refrigerator does not have one. Then again we noticed that this is probably the standard small hotel fridge (glass door) provided throughout Taiwan

This is a new property located slightly away from the main town centre (where the famous fish soup and night market are situated) but that's an easy 10-15 minute walk away. Situated near to a railway and bus station, where you can easily hop onto a bus taking you up to Alishan, if you are thinking of heading there. The new property meant that facilities are great, the bed is firm as I like it, good breakfast spread, decent gym equipment, a 7-Eleven vending machine which ate up my NT$5!, air hockey and futsal if you'd like some entertainment. Kids will enjoy free flow ice cream, chips and cookies available throughout the day. The breakfast also provides takeaway boxes if you want to pack some food for your day trips too, although the town is full of other good food. Just across the road is a lovely hotpot place to check out too.

A better vending machine, or more variety in 24/7 food choices :)

The hotel is just a few minutes’ walk from Chiayi station. The staff could not be more friendly or helpful, including assisting with taxis or other transportation. The rooms, restaurant and public areas are spotlessly clean and modern. The wifi is good and there are a few Western tv channels including BBC News. The room had its own iron and ironing board, hair dryer, kettle, mini fridge and desk space. The balcony is a nice change from sealed-in rooms. The lobby has 24-hour coffee, tea, hot chocolate and biscuits. The coffee is the nicest I had in Taiwan! The ground floor also has free soft-serve ice cream! Breakfast is pretty extensive with plenty of Western and Taiwanese options. One of the best hotels we booked in Taiwan.

Nothing!

Clean, spacious and well-designed rooms and facilities. Large balcony in rooms, bathroom door functioned also as shower door. Love the design and interior decoration of the whole hotel. Comprehensive service and considerate provisions for guests. Information sheets with QR codes to Google map lists of tourist attractions and food places as well as hotel information were provided. Very family and children friendly hotel. Air Hockey and Foosball tables as well as cookies, coffee and chocolate ice cream provided for adults and children at level 1. Large lounge space to sit and chat with a mural of Chiayi in the background. Umbrellas provided at the entrance. Good breakfast spread. Very near Ge Zai Lai Turkey Rice shop and RT Mart. Free BRT shuttle bus to HSR Chiayi from bus transfer station. About 27 minutes walk to Wenhua Night Market. Would recommend this place to families with young children and elderly to stay in Chiayi.

Location was walkable from the train station but we had to walk along the road with our luggage at some parts, a little challenging with elderly and children in the rain. Would be great if hotel could provide shuttle service to and from Chiayi Rear station.

Excellent service, hotel design is neat and effective. Free coffee and tea throughout the day with snack including ice cream a big draw. Staff even help to send back stuff I left in the hotel.

Being nimble, the over zealous staff was very fast in clearing my buffet breakfast giving away my seats to another guest while I am still having breakfast. Staff did apologised. In additional, the buffet spread are very limited especially in the egg department.

Our recent stay at the Holiday Inn Express in Chiayi was excellent! The hotel is modern and well-maintained, providing a comfortable and inviting atmosphere. The staff, fluent in English, were not only friendly but also exceptionally helpful, making our experience even more enjoyable. The convenient location at the rear of the train station made transportation seamless, and the overall service exceeded our expectations. We highly recommend Holiday Inn Express Chiayi for a pleasant and hassle-free stay.

The gym. The place is near the train and bus transit station. Very quiet area. Room was what you saw in the picture, love it.

No other customize eggs, only hard boiled eggs were at breakfast. However, I saw a Caucasian man eating scrambled egg. Is it white privilege?

It is nice to have the snack bar providing ice cream, cookies, milk tea, etc. free of charge. The location is good because it is near to the train station. The room is clean, quiet and tidy. It would be even better if the breakfast can provide more varieties.

It would be nice if more choices can be provided for the breakfast.