Excellent location. Friendly, helpful and accommodating staff (I had to postpone my check in date a day later, and even though they didn't refund me for that one night, they offered me a voucher of same value to be used in the hotel). Room (deluxe quad) was nice and large. Noteworthy mention - beds and pillows are comfy! Definitely one of the most comfy I've experienced compared to other hotels I've stayed in during my travels this period.

Shower area not cordoned off, so the whole bathroom gets wet - not a biggy though, bathroom is large enough that if you showered towards the far side you minimise the water going to the toilet area. Also, no lifts - so if you have lots of luggage you'll have to carry it up a flight of stairs or two. I'm sure staff would help though if you asked.

Highly recommend. 10/10. Room - spacious, clean, and comfortable with a beautiful view of the mountains. Staff - Friendly and helpful. We were checking out on Typhoon Day, so all public transport had been suspended. The hotel staff provided us with accurate, up-to-date information and options to leave safely with a local driver or remain until Typhoon had passed. We opted for the local driver. The hotel prepared everything for our early morning descent before the Typhoon was scheduled to impact the region. Location - in the heart of the township. Stunning surroundings. We would definitely return here. The highlight of our visit to Taiwan.

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Only a set of stairs away from Fenqihu railway station, this place is a bit dated but full of old charm characters. The front desk staff are very friendly, polite and informative. The Japanese style room is clean, warm and spacious. We were given free herbal bath packs to enjoy a hot herbal bath in the cute timber bathtub in our bathroom, it's excellent after our 2 days hike in Alishan. The bento at the hotel was much more delicious than the one we tried at the old street. We also loved the free fireflies walking tour. Our guide is professional and informative. We were lucky to spotted a number of fireflies.

I loved the spaciousness of the room! Though, it was essentially a four-person room shared between 2 people so for a family of four, it should a decent amount of space. I really liked that they provided some bath herbs for your bath in the wooden tub. Staff were busy, but very prompt and helpful in booking a taxi for us to our next destination. Small thing - but I appreciated the hot water and cool water dispenser directly outside our room haha.

The steps down from the Alishan railway are quite steep, so please be careful if you're travelling with large luggage. It was also slightly difficult to find our way from the railway station to the hotel because there aren't clear signs to direct you, google maps isn't very clear, so we had to ask the station staff for guidance. Free breakfast came in the form of 7/11 coupons - 100TWD per person.

The staff is super helpful and friendly! As there is only limited bus coming back and forth from fenqihu to Alishan, they make suggestions for us and even arranged for a car ride back to the hotel from shi zhuo as there is no more public transport to the hotel. Additionally, the hotel also provided 3 different tour starting from morning to evening for the guest staying there. Our family attended 2 tours one in the morning where they took us to sightseeing around the area while the other is an evening tour where they will take us to see fireflies! Both free tours have created a unique experience for us during the stay at Fenchihu hotel! Lastly, as for food wise they do provide their own special fenchihu bento which is super delicious! Definitely a must to try when you are there! Overall, my family had a great stay there and would definitely recommend our friends and relatives to stay at Fenchihu hotel if they are travelling there!

Great location in the middle of Fenchihu. Really characterful building and rooms. Although an old 'character' property - definitely not a luxury hotel - there were lots of unexpected thoughtful touches ( e.g.Alishan tea and teaset in room, old cedar wood bath and bathing salts) that really added to our stay. Do ask about firefly tours - we did one and it was a highlight of our trip, with hundreds of fireflies seen.

There's no allocated parking but getting parked in one of the free public carparks a short walk away was easy. It might be harder if arriving on a weekend, but I expect it would still be possible.

The hotel is perfectly located right in the centre of the village. Our room was very large and full of natural light. We had the famous bento box, and it was delicious. But the best part of our stay was the staff! They were incredibly friendly and welcoming giving us suggestions on the trails to walk. We were there as a typhoon was about to hit and the buses were cancelled the day we were leaving. The staff went above and beyond to organise a car and driver to get us back to Chiayi. Highly recommend a stay here.

The bathroom is quite basic, but the water was hot.

The hotel is perfectly located in Fenchihu at the bottom of the small hill when you arrive by bus. The friendliness, helpfulness and efficient organisation of the staff is 10/10 🤩 The hotel organises several walks in the area free of charge. If you are visiting in the right season do not miss the “firefly walk”! The lunch (bento) boxes are delicious 😋 (if you are vegan/vegetarian, there is an option for you 🌱) If you choose to buy one for your onward journey, you can buy a special box which closes securely and makes a lovely souvenir as well.

There is no breakfast service but the hotel helpfully provides a NTD100 voucher for the 7-Eleven which is in the same building. Unfortunately the 7-Eleven has nearly no vegan/vegetarian options for breakfast so we ended up buying packaged snack foods. The only other thing would be to be able to allow some natural air into the inner rooms that have no windows. Even the possibly to open partially open the windows would be an improvement. But this is a very small thing.

The Japanese Styled room was very spacious and clean, beds were comfortable, room was quiet even though it was the closest one to the lobby. Some staff spoke very good English so they could better help us. They gave us $100NT vouchers per person for food at 7/11.

I really wanted to enjoy the bath soak with the herbal pouches they gave to relax but the wooden bathtub was kid sized so I was squished and the water from the faucet was just warm, not hot enough. The 7/11 vouchers were nice but definitely not our idea of typical hotel breakfast as we have experienced at other hotels in Taiwan.

Got the herbal packs for bath in wooden tub , v comfortable, got free tour around hotel, one of the lady staff was v nice to fetch me from shizhao bus stop area when the bus timing didnt go fen chi hu anymore.

The road to hotel is steep nt easy to move luggage. One of the lady hotel staff say the weather was bad cant go see Alisan sunrise but the weather was good for both 9 n 10 mar which i stayed.The arrangement for driver to drive me to Alisan but end up was to shizhao bustop only and the charges was 3 times what I got the other staff to sent me to the same area shizhao bustop when i want to go back to chayi station.