The hotel was very clean with open lobby area and a nice view of the pool. Reception area was quite large and clean. Rooms were huge with king size beds. Balcony area was pretty good with large windows and seating arrangements. Washrooms were also quite elegant. The rooms and the beds were pretty clean. Hotel is located 5 mins walk from the Waling Street and the boating area. No problem walking back to the hotel during night time.

The first thing I noticed was the receptionist - was very rude. The main entrance staircase was outdated and could have been nicer. The pool was quite small in size. Never felt like taking a dip. The water in my shower did not drain and made a puddle in the shower area every time I took shower and remained there until someone wiped it.

Hotel location is cool, nearer & very convenient to the main attractions.

Malfunctioning of Key cards. Elevators doesn't work without key cards during internal travel. Staff to be trained for technical and behavioural as well. A front desk lady staff spoke arrogantly. Eventually a card key was found with her only. But she was shouting, blaming on my co-guests. Pls train her ethics of hospitality industry.

Fantastic room with a breathtaking ocean view overlooking the pattaya bay. The bathroom was unique with lovely rainforest shower unit. The location of hotel was excellent as it was close to 711, Walking Street and ferry port. Every morning plenty local stall food available at ferry port area just outside hotel.

The walking path down to the shops was a little precarious and the pedestrian walkway quite neglected and uneven... but this is no fault of the hotel. But it does make it difficult for families with young toddlers who use pushchairs. Would be great if hotel had its own private path that lead right out to the streets.

I stayed in premium room and the room was very nice but the only problem was that sound was coming out from air conditioner although it was centralized ac and it disturbed my sleep apart from that every thing was perfect

This was my second time staying in Balihai Bay Hotel. So I was expecting it to be as good as before but I found it even more cleaner and nicer this time. The hotel itself is very clean with a pretty wide lobby and corridor. Its glazed finished everywhere so no issue of smelly and stained carpet. The room size is pretty good. The finishing in the room is pretty modern and lavish. Each room has a full size window. This time it was a ocean view room so the view was amazing..

I believe there is a treatment plant nearby so I could smell some foul odor sometimes.

This experience was the best of all places stayed in Pattaya - It exceeded expectations. The staff was amazing and the room and view was spectacular. We had the most most amazing sleep because the beds were TOP CLASS. The location was PERFECT as we spent a few days on Koh Larn which is walking distance to the pier and the Walking street. I would highly recommend this hotel to anyone considering a central location to stay in Pattaya.

No breakfast was included in my price.

The sea view is just beautiful. Perfect location. Not too far from Walking Street, and not too close that you would hear loud music. Just the perfect location. There's also a 7-Eleven nearby.

There was no charging slot next to the bed. I had to use my power bank in the night. The breakfast spread seemed quite basic.

Great view of the city Good balcony view Close to the walking street Comfy bed

No plug sockets next to the bed Air-conditioning units very noisy when sat on the balcony to a point you wouldn’t want to leave your balcony doors open or sit out there for a period time. Pool not in a great position as in the shade all day. Pool would lend itself to being on the roof.

This hotel is located near the pier and 5 minutes from the Walking Street, 7/11 shop is also near; the room was clean and overlooked the sea, it was fantastic. The staff was really kind and helpful, breakfast time is from 6.30 to 10; perfect for everyone. Check-out time is 12.00. If you want to go back to Bangkok, there is a bus station 5 minutes from the hotel. All in all I would recommend it 100%!!

The room was spacious, loved the spa bath, great view of the ocean, bed was big and comfy, close to walking street, and the peir for trips to the island's. Big Flat screen TV absolutely loved the place and will be booking again for next year.

The only issue was only having one access card to enter and leave, as our son didn't want to go out, we had to ask staff each time to use the elevator to get to our floor, much better if we could of had two cards.