Clean, comfortable and nice location. Great staff.

Rooms don't have clothes iron. Every room needs its own iron and ironing board. It is very uncomfortable for hotel guests to come down to the lobby each time they want to iron clothes. Each room must have an iron as it's very important for hotel guests. I don't have the time to come down to the lobby each time i want to iron my shirt. It is very time wasting.

Amazing breakfast and a fantastic location.

We received a complimentary room upgrade but it was above the karaoke stand which was part of the hotel. Music was very loud and don’t stop until midnight 😬

Great stay at Baan Laimai, Patong. The location is perfect being directly opposite beach and short walk to Bangla Rd. We had a standard room which was a very good size with our 4 year old sharing the bed which was no problem as very large bed. Lovely pool area with kids pool, breakfast provided plenty of options for different tastes and evening restaurant area provided great meals and top live entertainment. Wifi a little intermittent in the room but plenty of areas you could get coverage. Small note that the Kids Club is actually a playroom which is has enough for a little one to enjoy. All staff were amazing with a big shout out to Jack, Joe and New in the pool area, kind and caring with our child and such nice people. The restaurant staff in the evenings made every night memorable including Chit and Ali. The band were brilliant absolutely great entertainment. Will definitely come back again.

Everything was good had a great holiday

This hotel, the staff, the location, made us fall in love with thailand. Our first visit and we plan to stay here again. To share some information that I was looking for before the trip but couldnt find, to help anyone: Every room has a shattaf/butt gun hose/bidet. Decent pressure. breakfast buffet is very good, I dont understand the negative reviews. Its smaller than, say, luxury resorts, but has a good variety and halal options. There is always a counter filled with salad options, always 3 different kinds of eggs, always beef, chicken, noodles, veg, pastries, coffee, cold water, etc. Staff is amazing and helpful. Everyone not just in the hotel, but around speaks english. there isnt exactly a beach view from the rooms, but all you have to do is walk a few steps and patong beach is right in front of you with a world of options. Jet ski, food, drinks, beach side massage. 7/11, smoke shops, markets, subway sandwiches, arabic restaurants pharmacies, starbucks, thai food, coconuts, clothes, snacks, foot massage places, literally everything, is steps away. Truly anything you will need is steps away. bangla road is a 5 minute walk. If you have mobility issues, there are 2 bridges that go over the pool that are hard to step across. But if you enter the front of the hotel near the spa, and stay to the left, you will find a secret elevator that will take you to your room without having to use the bridges. Also, the hotel has a side enterance that takes you right to the lobby. But the steps are a bit steep. Easier than the 2 bridges for me. Great AC. Nice pool view. every room has a kettle and a mini fridge. The mini fridge is cool but not COLD. If youre like me and need ice cold drinks, walk the few steps to the little 7 /11 or the mini mart next to subway and fill up a few giant cups with their ice machine. NUGGET PELLET ICE. tour package stands everywhere.

The rooms with direct pool access on the bottom floor sounds tempting and are pricier, but theyre honestly nothing special. You have absolutely no privacy in those rooms. Everyone swimming and walking by can look right into them unless your curtians are shut. I was on the 4th floor but spoke to people on the bottom pool side floor who complained about this. And yes swimming in the pool I could see inside every room with pool access. Do not keep ANYTHING provided from the room. There are bags and slippers and such to use but MUST be left in room when you check out. Also the room key cards must be returned or you will be charged.

We stayed at the Baan Laimai last month. We really had a great experience. Starting with the staff that were really kind and welcoming and friendly. The location is superb! Close to anything (seven eleven, change, restaurants, the bangla road.. etc). The rooms were big enough and clean, book a room with pool view! The breakfast was good! It was literally a home away from home! We enjoyed back to hotel every night!

I recently had the pleasure of staying at Baan Laimai and it exceeded all my expectations. From the moment I stepped in, I was greeted with warmth and hospitality. First and foremost, the food was exceptional. Every meal was a delightful culinary journey, offering a perfect blend of flavors and freshness. Whether it was breakfast, lunch, or dinner, the chefs at Baan Laimai truly know how to tantalize the taste buds. The central location of Baan Laimai made exploring the area effortless. Surrounded by attractions and amenities, I could easily walk to everything without needing transportation. It added a sense of convenience and spontaneity to my stay, allowing me to fully immerse myself in the vibrant energy of the city. If you want a hotel that puts you in the heart of the action, Baan Laimai is the perfect choice. What truly stood out, however, was the staff. Their friendliness and attentiveness made me feel right at home. They went above and beyond to ensure that every aspect of my stay was comfortable and enjoyable. Their genuine smiles and willingness to assist truly made a difference. One unique feature of Baan Laimai that I particularly appreciated was their washing cloth area. It may seem like a small detail, but having a designated space to freshen up my clothes was incredibly convenient and thoughtful. Overall, my experience at Baan Laimai was nothing short of remarkable. Delicious food, breathtaking surroundings, friendly staff, and thoughtful amenities make it a standout choice for anyone looking for a memorable stay. I can't wait to return!

One downside of my stay at Baan laimai was the presence of a notable number of flies. While the hotel offered many positives, including great food and a friendly staff, the issue with flies was noticeable and detracted from the overall experience. It's something to be aware of for future guests.

--- The hotel is very beautiful, and I want to extend my heartfelt thanks to the wonderful and sexy person, (MJ), and the beautiful girl, (Bee), for their excellent service throughout my stay. The hotel is indeed very beautiful, and I have stayed here more than four times during my visits to Phuket. I have also encouraged my friends and family to come to this hotel specifically. ---

Nothing

Every things

Music around the pool is very loud at the morning , specially when people are asleep it is little disturbing. And late checkout is not permittable , i wish that it can be considered at least till 2:00 pm for special cases , reception was telling it is management decision , please consider.

Great staff. Perfect location if you like Phuket. Live music and restaurant beachfront.

2 things: 1. Rooms facing the pool became peep varandahs for girls sun-baking. 2. Many groups of men staying here. Some from Aramaic speaking countries that were disrespectful to other people wanting to sleep. Many nights these men shouted across the verandahs to each other and talked loudly on their mobiles until 6 am….at which time they went to sleep. Security were there when a complaint was made. However, it was such loud consistent behaviour that should have been curbed from 11pm by staff, without the need for complaints. Maybe this is not recurrent but it was in our stay.

The room (second floor, balcony to the pool) was big, clean, and modern, we loved everything about it! The pool was amazing too. The food at the restaurant was very tasty and the breakfast buffet highly recommended! It was the perfect place to relax. One street away from the beach and walking distance from so many restaurants and bars, yet completely quiet inside of the room.

I wouldn't recommend a room next to the pool (either you don't mind about your privacy or just keep the blinds closed the whole time). Happy we didn't stay in one of those rooms 😊.