We had an amazing experience at this hotel and there were many highlights to our stay. Firstly, the resort offers great value for money, especially considering the bustling area it is located in. Nanai street is full of great cafes, restaurants, 7-eleven stores, massage shops, barbers, and all the amenities you need. The hotel offers some excellent services, including a free golf cart trip from the lobby down to the street and a free scheduled shuttle bus to Patong Beach. Even though we didn't get to use the pool, it looked fantastic and very inviting. Despite the hotel not being as new as some other resorts in Patong, it was quite spacious and clean. We were impressed by the super-friendly and accommodating staff who even let us check out an hour later than the regular checkout time. It also has an ATM in the lobby which is super handy! Overall, we had a wonderful experience and would highly recommend this hotel to anyone looking for a great value stay in a lively part of Patong. The staff, services, and location make it a fantastic choice for any traveler looking to enjoy all that Phuket has to offer.

The air con was not super cold in the room, and also the lobby is an open area with no air con.

The Pool is so fresh and clean. The food are amazing. The staffs are super helpful and friendly.

There should be "free" water whenever customers ask even on their check out day. "We do not serve free water on check out day" is not the right thing to do when the water is "free". The aircon is a bit loud in the room.

View was amazing, location was fantastic, rooms were large and comfortable, beds were firm but most of all it was the staff who made our stay memorable... Oil and Pat and Bo in the buffet area especially were accomodating of all our requests, had a smile on their face always and went above and beyond to make us feel happy and taken care of

The lifts were a huge problem... it took a long time for them to come and would stall in the middle... there needs to be a more efficient way to go from level 7 to the lobby because it took a considerable amount of time each and every time. Breakfast selection could have been improved drastically especially for the price of 500bhat but the

I stayed here in April for 4 nights after a jam packed 10 day trip in Vietnam. The hotel was absolutely perfect, from the moment I pulled up to the hotel I knew I had made the right decision with choosing to stay here. The interior of the hotel, reception etc area is all so beautiful and relaxed with lovely instrumental background music playing.All the staff kindly and warmly greet everyone with genuine smiles. I had informed the hotel that I was vegan when booking and requested some some soya milk for tea/breakfast and on my first morning when I gave my room number the lady straight away said oh we have Soya milk for you. The breakfast was beautiful with plenty of all the tropical fruits that I look forward to on holidays such as dragonfruit, papaya, watermelon. They had salads cereals and hot food to choose from although I just stuck to some fruit and cereals. The hotel is on a steep hill but there is a little tuc tuc that a member of the hotel is always there to drop you up or down the hill if you don't want to walk it. I went out for my dinner so I can't say how that was but had lunch in the pool bar the first day while I waited for my room to be ready. They had vegan options such as tofu , rice stir frys. I went to the spa on my last day to get a traditional Thai massage and it was honestly the best massage I've had. I was so happy with my bedroom and being able to sit outside on my balcony and watch the sun sun set over the sea. There was no noise except for fireworks one or two of the nights from the beach but the hotel is well away from all the noisy streets. (About 15 min walk) I genuinely can't think of anything to fault the hotel on. I only wished I had stayed for a few more days.

I honestly can't think of anything that I wasn't happy with. It suited perfect especially as I was only there for a short stay and was out and about during the day.

This hotel is lovely. We had a pool access room which was fun and the room itself was clean and they provide you plenty of complimentary toiletries and an entire free mini bar. The hotel is located up a steep hill but a buggy service is available to bring you up and down at any time of the day or night. Breakfast was good with lots of choices. What truly makes this place special is the staff. Every single person we encountered greeted us with a smile and a hello, good morning etc. They are attentive to your needs and we felt very well looked after.

Absolutely nothing :)

Love this hotel. Service was amazing from the front desk, to housekeeping, even booking excursions was a breeze and not too over whelming (Pam I believe was her name)! Not once did i feel like anyone was trying to be dishonest or get over. they really care about your experience while in Phuket. We stayed in The Sense Suite on the top floor! What a treat the view was amazing we were able to see great views of Patong and witness both sunrise and sunset from there. All the amenties in the room worked great! (If you're in the jacuzzi tub theres two modes be aware one them you may have to hold the button down a while before it turns off) Everything was very clean! Even when they decorated the room for a birthday surprise they went as far as removing the hair from my brush (talk about over and beyond)! Just a heads up: Being up that high required us to have to take a couple elevators when can annoy some but we didnt mind. Just be cautious when coming in after a lot of partying (it could seem extra long lol) We only stayed 3 nights but i couldve stayed much longer had i know it be this great!

I felt safe be aware of peepers. i didnt see any however what makes me say this is the frost on the windows next to both elevators were peeled off just perfect so someone can view the jucuzzi in both Senses Suite. It didnt bother me but it it is still a safety issue. if whomever sees congrats lol I forgot to mention it to the hotel but i will.

We enjoyed the location, and appreciated the "buggy" service up and down the driveway, and the shuttle bus to the beach and the Jungceylon shopping centre. All staff were friendly and helpful. The breakfast had a good variety of foods, and especially enjoyed the freshly squeezed pineapple juice and freshly cooked omelettes. Our room had a large balcony with a view of Patong, wonderful sunset views. The swimming pool was large and also had great views. The room was large and comfortable.

nothing

Staff is mannered and pleasant other than one person who might need a bit more training in customer service, but all the others made more than up for that. We definably will be back because the place in general is excellent.

Having been there several times before and myself and wife are smokers (sorry for those who are not) The Senses has an outdoor pool bar where smoking was always permitted and even on our first day of arrival. However the next day suddenly there was a smoking ban in the outdoor bar area, and we were advised to sit outside the bar area in the hot sun. This I found very enjoying, the same was for a section of the outside breakfast area. But like I said before we will be back and hopefully the reverse this decision.

my wife and I stayed in a villa ,was a unforgettable experience !!! very comfortable and spacious with a great bathroom and we loved having our own private pool. staff were first class very friendly and happy to help anyway they could we will be back to stay again !!!!

I can not talk enough about their staff members. They were always so polite and helpful. The pool was big and had enough sunbeds. It was always so chill to hang out by the pool and the bar in the pool. The location was perfect for us because we had a car and the hotel is really in the middle of everywhere. So it was very easy for us to travel from the hotel. The room size was great. We stayed 21 days so we were happy with the extra space in the room. The cleaning lady was amazing. She always had a big smile on her face. We had never have an issue about the hotel except the Wifi sometimes.

There are only 2 things that we can say they could have been better. The Gym and the WIFI. The gym was there just to say that there is a gym i guess. The purpose of the gym was not really to train:) 1 out of 4 machines was already broken. They had some dumbbells but only like 6 kg or 8 g max so useless for us. And it was so small, you can not be there more than 2 people. They have so much space otherwise and such a big garden. I don`t understand why they dont make a better gym for longterm staying customers such as us. The Wifi in the room was not good. It was slow and time to time there wasnt any connection.