Professional staff, Location, free late checkout, fast service, nice balcony

It’s a beautiful elegant hotel but it’s not really a 700 Euros per night hotel. For this money in Istanbul I was expecting to see something better than this. some negative point I saw , Sushi rolls in Isokyo restaurant is not really sushi ! even it’s not roll swimming pool temperature was cold. most of the guests wouldn’t dare to use it. mostly used jacuzzi instead. water faucet in our room was stiff as much as my 6 years old son couldn’t open it. we ordered 2 burgers from room service , the bottom bread was wet , really wet! that was shocking ! selling a burger 25€ with cold wet bread !

Location is fantastic. The property itself very high class

The smart home did not work. lots of frustrations with doors and lights. You will receive a phone call 11.45 to remind you that check out is at 12.00z and when you tell them why on earth they do it, they tell you to offer a late checkout 😂😂 as they did not reach me in my room a day before. They have my mobile number and I have also a butler 😂😂😂 so they did not reach me 😂😂 for such a Hotel for over 1300 Euro a night a joke!!! Also right after my booking at 8.00 pm they send me 10 emails about payment! even so after I paid they still send me 2 emails. this place looks very desperate so I offered them to donate some money.

A lovely hotel with great staff, all started before the arrival when they offered me an upgrade for a suite (of course with extra amount) but it was good choice. Among arrival I felt welcomed all the way and they are available for your service (bill captain, reception, butler and all staff) with a smile and I felt at home and the suite was clean will furnished, food was perfect and the location as part of a shopping mall with multiple restaurants and coffee shops you don't need to go outside literally. This is not the first time I stayed their and every time it was great choice, thanks.

I liked the staff the most - they are always taking care of the guests with a smile and always try to find the best solution to the problems. I liked their positive and can-do attitude. The location of the hotel was very central and the room was spacious and had a nice view seeing Bosphorus. The breakfast was also quite satisfactory.

In our room, there was a little bug on the complimentary fruit but the staff intervened and solved the issue the best they can. During breakfast, I was having Turkish tea but it seemed to be cold everytime I ordered the serving of the tea could be improved (maybe serving with a steel teapot?).

breakfast was disappointing.

The buffet was second-rate.Not a luxury Hotel standard.

Upscale location with service to match. The hotel lives up to the vibe. The room is the biggest we have stayed in Istanbul. The balcony size can accommodate 5 people in one go. The services is top-notch. The staff working there they have been carefully chosen. Well-done management running the hotel. Tayfun and Burak from the reception were very professional and friendly-thank you for taken care.

We have ordered breakfast in the room. It was standard not what I would have expect from Raffles. The hot plates were cold and uninviting.

I stayed two times 4 nights then checked out but I came back again to stay for 3 nights because I missed this hotel . Everything from A to Z was perfect Very helpful and welcoming concierge and receptions staff . My specail thanks to a gentleman in the breakfast restaurant who served us 4 days with smile. Sorry can’t remember his name. Very sincere . He represents a perfect image of this beautiful hotel. Thanks to all specially the girl at reception in my second visit. 🙏

Can’t think of anything that I didn’t like

Every thing Location, connected to zorlu mall. Staff are going above and beyond to make your stay the best experience. Rooms are spacious and nicely organised with balcony They even have pillow menu, anti-aging, latex, memory foam..etc Free water bottles, and complimentary plate if fruits. Amazing breakfast including all orders from the menu

One of the bathrooms (we booked 2 delux rooms) was smelly. Sewage smell even immediately after they clean it. I didn’t report it because we booked two connected rooms and we didn’t want to be moved to another room, beside that it was not a major issue. There was a leaking in the toilet when we arrived but they fixed it immediately and sent us an apology note with desserts.

My room was stunning. However, it's described as having a view of the Bosphorus, which is actually quite far away from the hotel! I'm not sure it's worth the extra cost for these rooms.

Everything in the hotel is incredibly overpriced, so I didn't even want to drink a bottle of water from the fridge! I have stayed in some pretty amazing hotels around the world, but their mark up on extras is outrageous.

really everything especially the well trained staff starting from Mr Kerem who was taking care of our trip even before ciming, and Miss Meryam the lady in the reciptian who was so sweet , kind & helpful, and the concierge gentelmen, the butler, they All were amazing

nothing at all