Quite luxurious apartment for a relatively low price. Very comfortable.

When I arrived I was requested a deposit in case of expenses for extra services (about 50€, returned in turkish liras). Among receptionists, only a few were able to understand english. In one occasion, I was forced to give up with my question due to communication difficulties. From my room's window cold air was leaking in at night.

The service, cleanliness, and reception staff were helpful

Ice and water are not free and There is a dog in the area that starts barking at night and it is annoying

The staff was really friendly and welcome. Emran always welcome us with a smile and help us during our stay.

Good location and view from the balcony. All comfortable in the room, plus the kitchen.

Location and facilities near the hotel

The receptionist was very helpful but room service is really bad and sometimes no response

Staff are very friendly , all of them were helpful and excellent.

This was the seven time I stayed in the same property since 5 years and am not thinking to replace it way forward , so far , the furniture need to be replaced also the bathrooms were in bad situation , Shower place was broken . In general such a good place need to be refurbish within fixed timeline in order not lose its value.

I find Somerset Maslak Istanbul Hotel very good. This hotel has comfortable aparts rooms including extra kitchen and wash machines. The rooms are really same as shown in their pictures. You feel like at home in this hotel. We were really happy during our stay. I can recommend highly this hotel to everyone. The hotel team are also very polite and very helpful all the time whenever we need something. Especially our big thanks goes to their reception worker Mr. Emrah :) he was really helpful for our questions. Thanks a lot for it! Also near this hotel, there are good cafes and good restaurants which are very close to this hotel. In summary, we find this hotel very good and can suggest to everyone.

Samerset located at one of comfy zone that including cafes and different restaurants cuisines, Turkey, Italy, American, with calm aria not so traffic, especially with Forests view. id love to thank all of SamerSet teem starting from Ms. Şebnem passing with Burak and all housekeeping team memmber also parking security they made my vacation and added more value to me by trite me so kind, also there is one Arab guy I’ve forgot his name, i really appreciate all there help with quick response

i saied god bye to my lovley city, i alowys have to carry my nice moments with me from istanbul, and hotel, hopefully return back soon. yes i forgot one Turkish guy he helped my te recharge the rent car in Istinya Park.

Dear [Hotel Manager’s kaan I would like to express my heartfelt gratitude for your exceptional assistance during my recent stay at your hotel. Your swift action in resolving the issue with the room’s heating system was truly impressive and greatly appreciated. Your professionalism, kindness, and excellent communication skills made a significant difference in my experience. Your fluency in English and outstanding public relations skills are a testament to your remarkable character and dedication to guest satisfaction. I am genuinely touched by your outstanding service and the warmth with which you handled everything. It is rare to meet someone with such a strong sense of responsibility, empathy, and professionalism. You are truly an exceptional individual and a valuable asset to your hotel. Thank you once again for going above and beyond to ensure my comfort. I hope to have the pleasure of staying at your hotel again in the future. With warm regards, Alireza nazemolroayaei

I recently stayed at Somerset Hotel and would like to provide some feedback regarding my experience. ( we were 3 families and stayed in 3BD Apartment ) Overall, my stay was pleasant, but there are a few areas where I believe improvements could be made. **Positives:** 1. The room was spacious and comfortable. 2. It was clean and well-maintained. 3. The facilities appeared to be new. 4. The service staff did a great job. 5. The stay offered good value for the price.

**Negatives:** 1. Better maintenance is needed, especially for the room amenities. 2. The front desk staff could improve their friendliness and customer service. 3. Daily cleaning could be more thorough. Thank you for considering my feedback. I hope it helps improve future guests' experience.

Dear [Hotel Manager’s kaan I would like to express my heartfelt gratitude for your exceptional assistance during my recent stay at your hotel. Your swift action in resolving the issue with the room’s heating system was truly impressive and greatly appreciated. Your professionalism, kindness, and excellent communication skills made a significant difference in my experience. Your fluency in English and outstanding public relations skills are a testament to your remarkable character and dedication to guest satisfaction. I am genuinely touched by your outstanding service and the warmth with which you handled everything. It is rare to meet someone with such a strong sense of responsibility, empathy, and professionalism. You are truly an exceptional individual and a valuable asset to your hotel. Thank you once again for going above and beyond to ensure my comfort. I hope to have the pleasure of staying at your hotel again in the future. With warm regards, Alireza nazemolroayaei