I had booked online, I booked a “deluxe” room and that is what I got, absolutely stunning! Views to be very jealous of, I had everything I needed in the room, plenty of coffee, tea making bits. Window opened always a bonus a bit of fresh air.

Nothing, However room service, I’ve used two or three times now and the food hasn’t been very warm, and possible not the greatest, good ingredients used, but a bit sad looking, I ate most of what I’d ordered.

Central Location with amazing views from our 3rd floor complimentary upgraded room. At £84 for the nite my daughter & I had comfortable king & double sofa bed. Very large room we were dancing around hyped up for our theatre trip (His majesty’s theatre directly across the road) A private car park (chargeable)less than a minute walk made it easy to get our haul of luggage in (typical girls we had enough for a week)

That we didn’t have time to go for breakfast it smelled amazing !

Room was at the back of the hotel overlooking some offices.It was in a good location opposite a small park just off the main street (Union Street) It was quiet and near shops railway and bus station.Plenty of places to eat and drink. We didn't eat at the hotel but the menu looked appertising.The room was warm with plenty of hot water.Good quality towels

On the second night of my stay I tried to use the hairdryer but unfortunately it stopped working after a couple of seconds and smoke billowed out. It was replaced reasonably quickly but my hair was dry before it was replaced.It did not spoil our stay

Very responsive and helpful. We had a delay and we were not gonna make it on time for the restaurant reservation, however the receptionist emailed us the menu and had our dinner prepared in time for our arrival time. So grateful. Hot water and pressure very good. Very quiet during a Saturday night. Breakfast was yummy 🙂 perfect location. Parking - lucky to have found behind the hotel at Golden Square free of charge during certain times and days. We stayed for one night but absolutely recommend it. Also feeeew minutes walk from Primark. Well done and keep it up. Thanks a lot 🙂👍

The hotel itself is so nice and clean, it’s right in the middle of everything and i’m walking distance even of things that are furthest away. i had a special request for the room and the staff were so onboard to help me with this and absolutely nailed it. I can’t thank them enough for all being so happy to help and just all round kind. The room (deluxe double room) we had was right at the front of the building and the room was more than big enough for the two of us with a massive bathroom and shower with the complimentary bottles of shower gel etc and a bar of soap which are all brand new for your stay.

I booked a twin room for myself and a friend who has a disability and needed disability facilities such as a walk in shower etc. However when we arrived we discovered that the only disable room available in the hotel was already occupied and we were offered two double rooms instead. It wasn't very convenient but it gave my friend & i somewhere to lay our heads. Luckily it was only for the one night and although it made it hard work for me running from room to room to assist him with getting to bed and getting up in the morning etc it was otherwise fine and the rooms were next door to one another.

As above

We have stayed at this hotel on 3 occasions now, each time we stayed we have to compliment the staff, very friendly & efficient, the food is of a good quality, we had both breakfast and a room service meal. The room itself was pretty spacious. The hotels location within the city centre and within walking distance of both the train/bus station id definitely a plus point.

The hotel itself is starting to feel a bit dated, it has been around 5-6 years since we first stayed in this hotel and in that time it has not undergone any kind of refurb, the furniture & fixings are now starting to feel a bit worn. There has been a pub/nightclub open nearby and the volume of the music was a bit too much, I acknowledge that there is likely not a lot that the hotel itself can do about it though, perhaps if there is a possibility of upgrading the single glazed windows to the front of the hotel that would make a difference.

All staff were lovely and welcoming and an extra shout out to the young waiter at breakfast Wednesday 8th May. Room was basic but all I needed. Clean, good TV and tea and coffee. Toiletries were supplied. Breakfast was excellent. Easy to find and good location.

Curtains could do with replacing to stop light coming in and shower curtain needs to be longer to stop water on floor.

Bar/restaurant staff were really nice and friendly. Food was really good.

Thursday night we couldn't sleep until after 1.30am for music coming from somewhere down/across the street. We had room facing onto union terrace. ?Nightclub music stopped at 1.30am. Better windows would solve the problem and cancel out noise. Small car park out the back. Need to use app everytime you leave. We used bus to save the hassle of using app and also not a lot of spaces.

Location very central Parking Breakfast was lovely Reception staff helpful and welcome Nice seated area for being together as a group Comfortable beds and facilities

Housekeeping staff were very rude Bar staff are very slow and not enough of them, we were a group of 12, over 20 minutes to be served simple drinks order Keys keep requiring reset which is not acceptable up and down during stay Residents cannot get a drink post a certain time which lost hotels offer this facility No open reception at night time, must buzz in like a hostel Whilst Rooms were comfortable but better/more pillows are needed