Spa was fabulous We ate in the restaurant which was good also.

We had a basic room in the basement which was noisy when the deliveries came in early hours. Also bathroom was across a corridor which was OK but the fire doors were so heavy it made a loud noise and kept waking us up. We also didn't realise we had to pay extra for the spa as we thought we would stay on an hour after check out......

the room was nice, clean, it has robes which are useful for spa :) Stuff in the restaurant are very helpful, as well as in spa section :)

the more experienced stuff was amazing, but two of younger members of stuff at the reception were not so great. The cleaner didn;'t show up (not great but not a biggie) and I said we need the bin to be emptied, which was ignored till the more experienced member of stuff took care of it 2 hour later. I also explained I'd appreciated coffee capsules, and since the receptionist said she'll have to do it herself, I even said after 15 minutes I can collect it myself, and only then she reacted. We weren't asked if we need clean towels, water which is normally left in the room by the cleaner. However the more experienced members of stuff were exceptionally helpful and ultra nice.

Location was perfect close to richmond park, next to a bus stop which takes you direct into the town. The facilities include a swimming pool, sauna, jacuzzi’s (included) spa/massage (which is paid) but well worth it & friendly welcoming staff every member we came across were friendly and very knowledgeable.

The shower screen was too small for the size of shower so water seeped out whilst showering which made the floor wet through. Nothing major but the wardrobe door when opening hits the main door mechanism at the top which if your unaware can give a bang and make you jump.

Wonderful staff doing their best, wonderful location, gorgeous comfy beds.

Management needs to put more people on check in and out—there were ridiculous queues for both. It is sad that they haven’t worked this out—second visit that we’ve seen the same issues, and unfair to staff and guests. The spa was heaving (Fri/Sat eve) and out of towels, the sauna and steam room packed, hot tubs packed, more people arriving with small kids, and staff struggling everywhere to cope with the numbers of people coming through. Sorry to leave a bad review but this really is a bizarre issue at such a potentially lovely place.

Stylish and beautiful hotel, superior double room is spacious and cosy, nice design. Lots of little details in the room to make a stay comfortable such as coffee machine, minibar, gin glasses, bath robe, iron, iron board. Situated in a nice area right in front of Richmond Hill, we took a nice walk around, it was a delight, plenty of pubs, cafes and restaurants around. About 25 min walk to the tube. Obviously, one of the features of the hotel is SPA, good size swimming pool, steam room and sauna (on a small side), outdoor hot tubs are lovely but there are just 2 of them and they are not big enough, so they're busy most of the time.

Reception NEVER answers the phone. I wanted to make changes in my booking, they didn't answer to my message or the phone calls. At check out day there was no hot water in our room, so we could not take a shower before leaving which was annoying and we could not ask for maintenance because reception didn't reply to phone calls. Huge queue for check-out, literally spent 20 min in the queue. No slippers in the room, had to go to the SPA bare feet, SPA is overcrowded because apparently they let people visit SPA from outside, so there are not only hotel guests. But the SPA is not designed for so many people. If these things didn't happen (reception not answering calls, hot water availability, lack of slippers) the stay would have been wonderful!

The spa facilities were so relaxing, outdoor jacuzzi garden was a highlight and the price was excellent value (spa use was inclusive throughout the stay). Location is excellent, close to the Thames and Richmond Park for beautiful walks. Room was very comfortable and spacious with a retro and slightly quirky style.

Restaurant food was on the expensive side for ordinary quality and limited choice. My suite was an awkward shape, with bathroom down a corridor behind a door that wouldn't stay open. The outdoor spa facilities got very crowded at times (especially during family time in the pool when all the grown-ups without kids would go outside). These are small quibbles though, overall an extremely enjoyable stay.

Restaurant and Terrace were great. Beautiful location and good food and drink! Great location. Rooms were nice. Staff were very pleasant.

There was a lot of noise (ie: doors banging all the time - mostly was the cleaning staff banging the service doors). Staff seemed a little disorganized. Room was not ready at 3:00 when they said it would be. Asked for bags to be brought up to room (3rd fl walk up with my 83 year old mother) - waited 2 hours - never brought up - went and got them ourselves. Spa appt was booked for the wrong day so couldn’t do it.

Location is great just a few steps from Richmond Park. The staff was friendly. They gave us a nice room and we had a window to the parking. Bathroom is big and looks modern.

The experience didn’t actually equal the price. When we arrived we only had one pair or slippers and one of the robes was all ripped off and both smelled funny. The room was extremely hot at night despite turning on the aircon. We needed a quiet place to work before the room was ready and there was none at the hotel, we had to go to the restaurant area and work nearby people eating and had to order something as well. The mattress was too soft.

The hotel is very nice, the staff were all very friendly and helpful. We hadn't brought our swim wear otherwise we would have used the spa facilities. We do normally like to sit in the bar however due to the England Rugby team staying this was not possible. It was a nice surprise seeing some of the team members although left them to focus on their game in hand which we also thoroughly enjoyed. All in all happy with the stay and would come back.

The room had everything we needed although we did have to relocate both the coffee maker and kettle as no plug available where they were kept.

Richmond is one of the best district of London. This hotel is located in Richmond Hill. It is close to Richmond Park and mainly public transportation. Taxis and Uber either. Many restaurants, pubs, book stores are near as well. In some minutes and easily you can reach the London business, turístic and amusement places. The hotel’s staff is very attentious and well trained. Parking is a little bit expensive.

The lift does not serve all floors. You have to climb many steps of staircases. If you have some disability or big suitcases think about it.