Our Garden Room was excellent, it really assisted my partner who has a health issue with it being on a ground floor. Every member of staff we came into contact with were helpful, polite and respectful this included reception, house keeping, waiting staff and maintenance. The food was very good, a great choice at breakfast with a full hot or cold menu. We had 3 evening meals and again a really good choice on the menu to suit most people, and for the size and type of hotel the menu was reasonably priced in my opinion. The room was spotless, everything worked as it should, it was serviced each day…..well done to housekeeping! WI-FI worked well, although the O2 phone signal was not so good with the hotel being quite remote, (that’s nothing to do with the hotel) The garden and grounds were well manicured and kept in a very clean and tidy state. The location and view next to Frensham Great Pond is superb and very relaxing, just a pity the weather was not so good!! We will certainly revisit if we need accommodation in that area.

It was all good…….

A lovely location, right next to Frensham Ponds. My room was large and the bed was very comfortable. A nice bathroom with a quality shower and lovely complimentary toiletries. The room was also very quiet, which was great. Breakfast is buffet style but offers a large selection of continental style items, cereals, fruit etc as well as a hot english breakfast selection. There is a free well-equipped gym available too. There is also a spa on site should you want some extra pampering. The staff were friendly and helpfuI, the food was nice, the room was clean and I couldn't ask for anything more. I can't fault the hotel at all and would defintely return.

The only minor criticism was the main stairs carpet is starting to look a little worn in places - but that's not unsurprising with the amount of walking that goes on up and down it. The hotel did accidentally charge my credit card for the stay after Booking.com had taken the same payment. However, this was rectified quickly and the refund processed immediately by the reception staff. I think it was just a genuine error and the member of staff that dealt with it was apologetic and provided excellent service and reassurance.

Really lovely location, the pond is beautiful nice and chilled hotel not too busy. The girls on Reception were super helpful I didn’t catch their names but two girls and one was training. Food was great, breakfast was great. We got upgraded to a better room which was absolutely huge! Such a lovely hotel will definitely come when the weather is nicer to experience sitting outside in the sunshine by the pond.

When I arrived I had pre ordered strawberries and chocolate x2 which we did no receive, waiting on a refund for that currently. Our TV in our room was not working (not a massive issue as there to relax however in the evening we like to have it on before sleeping) but the girls at reception moved us to a different and better room in the hotel which was amazing. So they were super helpful.

staff were always very polite and pleasant. garden room was comfortable and clean, we just needed better weather for sitting out on the patio. :.) the terrace next to the pond is a lovely addition. having free safe parking was a huge bonus.

breakfast could have been hotter. perhaps for the sunday lunch, vegetables presented in a separate dish. the size of the dinner together was overwhelming. not sure we liked the massive Buddha at the entrance the back carpark is next to an unsightly rubbish tip. a shame.

The staff were so helpful and accommodating. Nothing was too much trouble and they were super friendly.

We used the restaurant each night of our stay and although the food was OK and nicely presented, I'm guessing a lot of the dishes were pre prepared rather than freshly cooked. This is fine for a hotel of this price point but if it would make a difference I would say have fewer items on the menu and try upping the standard of those. But this is feedback, not a complaint.

Limited vegan food options and when I did enquire about the Hummus option, they told me that it hadn't come in. However, given that hummus is so easy to make I am glad that I did not have one that was not made fresh onsite.

The bed was reasonably comfortable but a bit creeky when you roll over. The rooms could do with freshening up the desk was tiny and the chair was too low. Room temp has to be changed with reception instead of having the in-room capability to adjust it.

The hotel is very attractive and modern, although there is no lift to the first floor, and nobody was available to assist with luggage. The location is lovely, and the facilities good.

We had reserved a table for dinner at 7 o'clock. The restaurant was busy, but we felt that they had overstretched themselves, as we had to ask for our drinks no fewer than three times before they arrived. THE MEAL TOOK ONE HOUR TO BE SERVED! This was after I had threatened to go into the kitchen to make dinner for myself.

Booked as had a wedding down the road at Millbridge Court. Parking was plenty and free for hotel guests. Room was clean and comfy. Dinner was nice and breakfast was good. Staff were friendly and made us welcome. Surroundings are beautiful, recommend a walk round the pond if you have time.

There’s a kennels down the road and you can hear the dogs barking at night as it’s a quiet area. Our room was over the reception and think we were near a staff door. A lot of them sat outside quite late talking loudly which was quite annoying, so had to shut the windows. You get a lot of emails pre check in - but I’d rather this than not much contact.

My husband & I visit 2 or 3 times a year and we always have a great time. ..

The only complaint we have is when we had dinner in the restaurant on Saturday night the service was bad. Very short staff due to sickness which we understand cannot be helped. Everyone was complaining. Waiting long time for drinks. I ended up going to the bar to pay and get them. Also Frensham Pond is a spa retreat. Somewhere for people to relax, not for children running around screaming. This ruined our evening.

Beautiful location, lovely staff, great spa itself. Plenty to do, restaurant was nice and not overpriced.

We had an issue both nights that we stayed as we could not get into the restaurant until 20:30 due to functions at the time, there had been no prewarning of these and the bar were not offering cocktails due to this also. Bit of a let down as we had booked months in advance and not had any heads up that there would be loud noise, lots of people and limitted facilities. - likely would have booked elsewhere had we known this.