Thanks to the hotel for accomodating my request to have a few birthday surprises in the room for my partner, lovely clean room and helpful staff, enjoyed breakfast, we stayed gor 3 nights and cleaner came in to clean room up and refill during our stay.

The room was very noisy and it did impact our sleep, there was a nightclub/bar outside the room and friday and saturday the music was blasting loudly until 2am, wish we had been informed of this prior when checking in as i would have requested another room but by the time we realised i had unpacked everything

The hotel is in a great location. It is a 8 min walk to Liverpool lime street station and has many restuarants, casual food places, bar's and things to do. It also had a really nice mediterranian restaurant on the ground floor with great food if you fancy staying in.Would highly reccomend this hotel for a short stay

I didn't expect to stay which meant I did not have my toiletries or nightwear on me. It would be nice to provide basic things in the room like a toothbrush, toothpaste, hairbrush or some basic nightwear options if possible. Overall there is nothing I can say bad about this hotel, it exceeded my expectations, was really comfortable, staff were friendly and polite and the aethetic of the hotel itself was worth the price I paid. The bed was also really comfy and a had a great night sleep

Location fab.staff amazing . Late check in and the issue with the bathroom but staff were absolutely brilliant and moved us straight away. Day after offered us another room but we stayed put as they told us that there might be noise because it would be too close to pub across the road. Complimentary drinks and free breakfast for the inconvenience so very happy with the experience. Lovely warm cookies on arrival lovely touch. Shower was great and everything spotless

Booked a superior king room as we had to have a walk in shower but room we got had a bath with overhead shower. On booking.com pictures showed walk in shower. It was for our wedding anniversary and the room was beautiful but no good for us because of shower situation. To be fair the staff were brilliant and moved us to a different room with great shower but the room wasn’t as nice as other room. Breakfast was ok later going down on Saturday morning most food was gone but better Sunday as we went down earlier.

Near the city centre and the staff were friendly and polite. Restaurant of the hotel had very tasty dishes.

The isolation between rooms was very poor . You could hear every single step of the family who were staying on the room above us and their child was going up and down the room even 3am in the morning,which affected our sleep too. The heating system wasn’t working when I wanted to make the room warmer and it was making a strong noise. As it wasn’t possible to warm the room, I requested two double duvets extra for my self and my kids,and the staff were very helpful,even though it was 1.30am

Breakfast was great and plenty of options, the room was nice but did have a few little maintenance issues but nothing that would cause any issues just a little tired. The location was excellent,just where you need to be for everything. A big thing for me was I emailed them about a big birthday for my wife to see if I could have a certain drink she liked but unfortunately they don’t sell it but when we arrived there were rose petals on the bed with 2 swans as well and a piece of cake with happy birthday on there which started our trip off perfect.

Can’t really fault anything.

The hotel was lovely, and the room we picked was very spacious clean and comfortable. The bathroom was big double sink very large bath and the shower was excellent.

I expected a bit more from the bar to be honest. My wife asked for a pink prosecco or a sparkling wine and they didn't have either. Then we ate at the Koukash restaurant it was a bit expensive for what you get, but expected that to be honest. The air conditioning was either too hot or too cold. My wife had a body massage it cost £100 for 1 hour and if we wanted to use the pool afterwards it would cost a further £25 each.

The location of the hotel was perfect for us. Everything we wanted was in walking distance and not too far away! The staff were extremely helpful and friendly, answer any questions we had. In particular the spa manager who was on the desk when we paid was so lovely! She had a chat with us about what brought us to Liverpool and made us feel so welcomed.

The staff were very polite and friendly, the room was clean and tidy and the welcome cookie was a lovely treat! The location of the hotel was fantastic as Liverpool One, the Cavern Quarter and the Docks were within good walking reach.

Just a small thing, the pillows weren’t very comfortable as we’re used to memory foam pillows, so if another pillow option was to be provided as well, it would be excellent.

Spotless clean and great location.

I was very disappointed that you have advertised a pool .That was the main reason we booked this hotel .I traveled from Ireland with my 14 year old daughter but to be told that the pool was only available to children over 16 yrs and there was a fee of £25 to use the spa/pool .I think this should be stated before people book .I had a very disappointed 14 year old .

On arriving, the receptionist made us feel very welcome. She was informative, and at the end of check-in, you get a warm cookie! The reception team were so friendly every time you walked in, they remembered us every time. The building was a mix of new and old, our room was renovated from the old historical building with an amazing staircase outside. Clean room. Great hotel features such as a cigar terrace and old library. Bar area was nice for drinks after a day of exploring. Parking close by and a great location.

The bathroom needed some attention, a little tired in places but easily fixed.