We loved the location and apartment was bigger as we thought. Everything was basically new including bathroom. European faucets are great too! Lovely view from 5th floor. Could be used as a balcony easy!

Can’t say anything particularly bad. Just sofa-bed needs def replacement. We were satisfied overall.

Excellent surprise since the place was rather new and we didn't expect anything in particular. The place is clean and neat, great location (nice neighbourhood and easy access to public transport), very friendly staff, nice amenities in the rooms. Management of the group (we were 16, in 5 different rooms) was smart and efficient. Good and useful advice from the staff re. restaurants nearby.

A couple of hooks in the bathroom to suspend a robe or a towel would be useful, and maybe also in the room as coat hangers. The heating seemed to be impossible to turn on in a couple of the rooms, although the temperature outside made it not absolutely necessary. A short explanation or notice on how to turn it on would be easy to provide and highly appreciated. For groups like us, a common room to meet and have a drink or a shared breakfast would have been nice but it is not a necessity at all.

Reading the reviews made me nervous about the hotel itself, the location and so much more. But I actually loved the area. It was close to the city centre, great train and bus connection and there was everything you need in walking distance (up to 500 meters), including little shops that were open all night (with incredibly nice people). Everyone we met there was really nice and helpful. The room was clean, spacious and pretty much had everything we needed including a little fridge, tea, some water and even some biscuits. It is a serviced apartment so unlike a hotel your bed won’t be made, but that didn’t bother us. We got fresh towels and extra toilet paper and basic cleaning was done. But now the part that is definitely gonna make us return. The staff, specifically Kash. Literally made sure we had everything we need, asked us daily if everything was alright, and pretty much solved every problem we had on top of being one of the nicest people i have ever met. His service was exceptional and we’ll definitely return soon!

The only problem was not being able to open the window, so next time i’d try to book a room with a terrace, but that’s all!

The room was very spacious for the area, the bed was reasonably comfortable, the a/c worked well, the kitchenette had a microwave, fridge, and even a toaster. Our view from the 4th floor was quite good too. The staff were also very friendly and helpful. We can definitely see ourselves coming back!

Both the guys working there who I interacted with were really lovely and helpful! The flat itself is very spacious, well maintained, bed super comfortable and really quiet at night.

Arrived at 9:30pm and didn't feel safe at all walking a few metres to get some food... wouldn't recommend for women on their own! During the day seems fine. Whitechapel isn't the best!

Everything. The location was perfect, not too in the centre but not too far away, easy and quick access to all the spots we wanted to visit (personally, I recommend the Aldgate East station rather than Whitechapel, if you’re catching the tube) and it’s also a feasible walking distance from Spitalfields, if you want to go check out the market. The neighbourhood is quiet and nice, and there are plenty of shops around for your groceries. The apartment itself was fantastic: small but cozy, very clean, comfortable bed and got everything you might need. The staff was extremely nice and the check-in/check-out process was also easy and quick.

Nothing!

Clean, fresh, excellently maintained. No damp. Clean linen, fresh towels, loads of facilities. Staff could not have been more helpful. We’ll be staying here again

A couple of minor points. There is no wardrobe, but a pole on the wall to hang clothes on. Perfectly functional, but not a wardrobe (look at the pics, they are accurate). Second point, in the Family Suite description it says separate bedroom, by this they mean separate to the bathroom. There are two rooms in Family Suite, bathroom and one more with everything else, kitchenette, bed, sofa and dining table.

The Hotel looked like the pictures. It has everything it needs. There is a bus stop near the hotel and from there you can go to tower hill in about ten minutes ans visit all the famous places in London very easily. Despite being in a neighborhood, that didn't look very clean, it was clean. The people that work there were friendly.

There is a little light near the door and you can hear the air conditioning. If you are a light sleeper, bring earplugs and a sleeping mask. When you go there as friends its a bit annoying that you have to share the blanket. It was large enough though.

Located in East London in a neighborhood with authentic Bangladeshi, Indian, Middle Eastern, pubs and fast food. Lots of shopping, grocery and convenience stores. NEXT DOOR, an awesome cafe called Etre, homemade pastries, breakfast sandwich and excellent coffees. Close to all transportation, renting a car was ok because there is a 24 hour car park a couple blocks away.

London is difficult, this place was amazing. Anything you don't like about your stay, anywhere in London is the same. It's not very convenient. Aptel is a great experience.

We were staying in London for an event around the East end of London and so this Hotel was placed right where we had to be. To be honest The area around Whitechapel and Shadwell isn't the most scenic of places, but it is in the hub of a lively part of the city, with plenty of places in easy walking distance. There is no grand entrance to the Aptel East hotel its hidden away between shops and local businesses. However, we were met by friendly and accommodating member of staff that made us feel very welcome upon arrival and the hotel appears very secure The room was spacious, spotlessly clean and very well appointed. We had a table and chairs in the room, plus a drink/food prep area with a toaster and microwave (we didn't make use of these during our stay) just the kettle and tea & coffee supplied. The bed was comfortable and the shower was brilliant. Despite being in the heart of a very busy 24 hour bustling part of the East end of London the hotel was very quiet and we could not hear any traffic noise at all in our room. There is no restaurant facilities, but then as you step out of the hotel there are restaurants and eateries everywhere This was a very comfortable room in a great hotel, with friendly staff and we can highly recommend.

Nothing to report