Very convenient place, location and accommodation. Located in a very chic neighbourhood Easy check in and check out

The only thing I didn't like was the constant pressure BEFORE arriving to send my credit card details before arrival. I replied that in any case I would send my details by email (to avoid fraud) and I would present the card at checkin, but they kept asking for it. In the end on the day of the check in I wasn't even asked for my card details. I asked if they needed it and the receptionist said no... ??

Great Location. Had the appartment 810.Was quiet and great view. Good kitchen. The main bed is great. My daughter 6 slept well on the sofa bed, but would't recommend it for an adult. The appartment is small but has everything in it.

Kept getting emails to send a copy of my credit card. When i replied i didnt get an answer. Ended up calling, but also there no return call. But wasn't necessary in the end. Glad i didn't send the copy.

The location was excellent! It was super easy to access Picadilly, District + Circle lines, as well as buses along Kings Road. (Both South Kensington + Sloane Square tube stations were an easy walk). Walking distance to most of the major museums, Hyde Park + even Buckingham Palace. Supermarkets also nearby. Studio flat felt fairly spacious for 3 people and was well equipped and clean. We arrived early afternoon before check-in time and were able to leave our bags with the concierge to go off and explore.

We found it got a bit hot in our room at night as there was no way to really control the temperature (other than turning radiators right down and opening windows). Sofa bed was a bit uncomfortable. As others have mentioned, the Porters weren't the friendliest bunch. For those on tighter budgets it's important to note that they do charge a £350 deposit to your card on arrival. We checked out on Thursday morning and it's now 4 full working days later (plus a weekend) and it still hasn't been released back into our account.

Perfect location and clean, cosy, spacious apartment. Kind staff at the office during check-in.

Staff at the concierge (entrance of the building) were nightmare. You need to leave your keys everytime you’re leaving the apartment which is OK. One night they lost our keys and blamed us. They checked the cctv (couldnt find us as we’re ghosts) and made us wait more than 30 mins at midnight. When the tension rise, young guy even used f… words to us. Eventually they used the master key and we got in the room and 10 mins later older one bring our keys and said “pigeons got it” it was horrible.

Availability of pleasant staff in Reception and Office Comfort of room Good bath / hot water Location for Chelsea / Kensington Art Deco of building Highly recommended

Unclean hiden places such as bathroom sink overflow Loose toilet seat despite being fixed once during our stay plus poor location of toilet paper holder due to lack of space Room not in art deco style Bathroom cabinet had no light Service lift near room 026 noisy

Great location. The room has everything you'd need and more. The wifi is very good.

The staff could have been a little nicer. They seem annoyed and exasperated for unknown reason.

Everything. Location was fabulous- lovely neighborhood close to transport. The apartment had everything we could possibly need, including dishwasher and laundry. Everything felt new and clean in the room. I wish we could have stayed longer!

Street is a little noisy at night, and we had to sleep with windows open for temperature. Bring earplugs!

Location is good, spacious room

Putting small bottles oil for single use would be good thing, you have to buy a whole litre of oil. Lighting in the room was a bit poor

The location is Perfect. The apartments are so well equipped! The area where it is located is beautiful, quiet but at the same time full of nice restaurants and services (pharmacy supermarket)

The smell in the apartment corridors! I can’t identified what was ir but was really strong.

Great location, friendly staff. As always it's always "better" if it costs less, but for what you get it's great. It's our "go to" place when visiting London. The fact that it is "self-contained" and close to shops makes it easily a much better option than a "room in a hotel". If we stayed longer (usually 3-4 days) then we would definately make use of the washing machine!

Location, facilities and staff.