They have a very nice large garden you can sit in & have a coffee or at night bring your own wine etc. which really made a difference to other downtown hotels having this relaxing social space. There was also a decent sized fridge in the room was a nice touch so you can also keep some food & drinks there. Very friendly & helpful staff, front door always open, hassle free. Location is great for restaurants bars of Westbourne & is close to 2 useful tube lines.

First night in was in the basement next to the breakfast room super noisy in the morning ~ quickly changed that room to the 2nd floor with a nice view over the gardens!

Lovely clean and attractive hotel. Staff very nice and attentive. Breakfast was very good with a wide selection of food.

It was very warm in our room and no air conditioning, which made it difficult to sleep at night.

The staff were so welcoming before we even arrived for our 3 nights stay at the Pembridge Palace Hotel to our last day after check out. I was corresponding via email with the reception at the hotel and they were incredibly accommodating. They allowed us to check in earlier than 2pm as there was a room available early and upgraded us from a double to triple room. They had a bell boy that carried my luggage up 6 steps of stairs at the entrance which was a nice surprise. Within the hotel there are two elevators right beside reception to bring you up to your level. We didn’t take breakfast at the hotel as we wanted to make the most of our short stay in London. I requested an iron and board as they are not kept in the rooms and another member of staff brought it up to our door. We were about a 30 min commute by bus or train (including the walk) to central London but everything is near you. There were two nice pubs nearby. Notting Hill is close by. Hyde park is also near. Highly recommend, thank you for making our stay so lovely.

I was a bit dubious about staying here after some very bad experiences at independent hotels in London, but a family member had already booked a stay and we wanted to be nearby. I was pleasantly surprised. The staff were lovely, the beds were extremely comfortable, everything was clean and the hotel was only a short walk from the tube. I would definitely consider staying here again the next time I am in London. (I didn’t have breakfast so can’t comment on that.)

This hotel is so clean and the staff excellent.On arrivial we were upgraded to a deluxe room at no extra cost.The room was so small we couldnt even unpack our cases.I dont know what size the room was that we had booked it couldnt i reckon have been any smaller !! It is a pity the room was so small as the hotel is so clean.The breakfast was excellent and the man in charge so helpful he even fried our eggs for us each morning

The room is too small for a couple.It is better suited for one

The location is great. Near the 2 lines of the tube (central and circle). All the staff was great. The room was very good for 3 people and we liked the breakfast. Certainly a place to come back in London

Nothing to report

Very friendly reception. Maid service very good. Very clean,warm and comfortable. Cost for London Very competitive.

More than happy with everything.

My daughter and I loved that we had a bathtub and the view of the garden on the 1st floor (Americans would consider this the second floor) room 121. But there are two "lifts" elevators to get up to your rooms so you do not have to carry your luggage up any more steps. The Hotel was very clean, small, but very efficient with a double bed and room to walk around it. Side table and small reading lamp on each side of the bed. A small closet to hang up clothes. A small TV above a desk and just below it a small wine cooler/refrigerator. The upright heating element in the room, was great for laying our damp clothes to dry. The tall room made it feel larger than it actually was, which gave a nice feel to the room The hotel is lovely and very old, but well maintained. There were a few steps to get into the lobby, so be prepared, if you have large luggage. We travel light, so we did not have any issues. Just one carry on and our personal piece. The walking to the "tube" and the bus are only a few blocks away, which takes you to any part of London. We had a great time and were able to visits all the interesting places, plus on Christmas Day when most things were closed, we walked in Hyde Park. We followed the Princess Diana Memorial Walk, which was beautiful and ate at the restaurant, next to her memorial. We ordered the traditional English "Fish and Chips" on our last full day, be prepared, the fish is HUGE and YUMMY! Enjoy your time at this very old and charming Inn :)

The memory foam mattress could be updated. It was still somewhat comfortable, if you can find the right spot, but had a sag in it from much use. We loved this charming place, it was as we expected. We we were not paying for the prices of the Hyatt or the Ritz! We wanted English Charm and we got it here, for a decent price.

Very clean, perfect location, and excellent staff that are so kind. Thank you so much to all the friendly ladies in housekeeping and the gentleman who worked in the restaurant. The front desk was also incredibly helpful. The bed was very comfortable and the curtains are also very cool, they’re based off a William Morris design. This is an excellent hotel.

No A/C but you can’t fault them for that. It’s a rarity in England and each room has a fan and ability to open a window.

The hotel was in a great spot, and I absolutely loved my cozy garden view! The room was tiny, and my friend and I were definitely snug, but hey, we weren’t in London to hang out in the room anyway—so we made it work! It added to the charm, and as Americans used to everything being bigger, it was a fun change. The friendly staff always greeted us with a warm welcome, making it feel like a home away from home

I would’ve loved a bigger room and faster elevators, as they took a while, but I get that it’s an older building. When we took the stairs, it wasn’t easy to navigate our way to the ground floor, so we ended up sticking with the slow elevator!