Lovely decor, great staff, amazing location! Upgraded us to an incredible room looking over the park for my husbands birthday & also surprised us with a lovely gift in the room. Will most certainly be back to stay again!

My only tiny gripe is the price of breakfast if you don’t have it included in the room rate. £31 each for the hot buffet plus 12.5% service charge. We didn’t realise how expensive it would be until it too was too late. It was very good though, so next time we’ll ensure we book a rate which includes breakfast!

Location Service Comfort Breakfast Staff very friendly

One thing I didn’t like : my room had the breakfast included package What I didn’t like while I was having breakfast , the waiter would bring the cheque and they would place the tip inside the booklet and it was optional which I didn’t like even though breakfast was included I believe this action should be avoided because it makes the guests very uncomfortable

Brilliant location next to Kensington Palace and close to High Street Kensington tube station for access to the whole of London and Heathrow Airport. The higher floors have nicer rooms and some have excellent views over the park towards The Albert Hall. Worth asking for one of those. Breakfast is great with nice range of fresh fruits, yoghurt, cereals, pastries/croissants etc. Hot food OK but not worth the extra. Plenty of fresh juices and as much tea and coffee as you want. Staff at reception excellent and moved us up from floor 2 to floor 4 without a problem. Try floors 5_8 however.

The view from our room on floor 2 was terrible. However when we asked to be moved the view was a bit better from room 451. I think However that the even numbers on that floor would have been better.

The breakfast was good, hotel staff very nice. Location is excellent

The hotel toiletries in the room can be increased. Also many tourists from the Middle East would like a portable toilet hose to be installed

Great views over gardens and palace. Comfortable nice size room with twin beds if travelling with friends. Clean bathroom with nice finishings. Excellent location - quiet park and surrounding streets but close to high street for easy shopping. We were visiting friends in Notting Hill before Christmas- nice festive atmosphere. Would stay again for short break.

Nothing of note.

Overall the hotel is good but

I booked a room type Royal Deluxe for 4 nights (paid £1110) and they gave me a room called Royal double Deluxe with interconnected door and no privacy at all. You can hear the other guest conversation and even their phone alarm in the morning. I chose Royal Deluxe and paid more thinking I will get the bigger room with Sofa which was showing in the images, but i noticed later they are using two different rooms images in each category and the two rooms are different in size and restroom design. I reached the hotel front desk to confirm if i got the correct room and they were positive. I tried to get the bigger room but they told me I need to upgrade. So this is one of the things need to watch out for before booking the room in future.

What's not to like! A lovely elegant room with plenty of space and views over London. Perfect for walking or using public transport into Knightsbridge and Soho. Well equipped for the traveller with everything you could need. We opted for room service continental breakfast on our day of departure, and it was brilliant, arriving on a heated trolley with the toast, rolls and pastries lovely and crisp inside. The trolley had a leaf which was put up to allow us in effect to sit at table. Plenty of attention to detail, including a fresh gerbera in a vase - such a nice touch.

I found the bed a little too firm for my liking, but my partner was perfectly happy with it.

All the staff went above and beyond to make sure your stay went well. It was our wedding anniversary and we were given an upgrade. Aiden the concierge was very kind and helpful. If we had a problem with anything, staff were there in an instant to rectify it.

We had an evening meal in the Origin restaurant which we found disappointing, we both had ribeye steak which we thought was tough. We complained and were offered a complimentary dessert. The dessert was very nice. Breakfast was mostly delivered to our room, the food was nice but the toast was always a disaster. Finally I would have liked somewhere in the room to be able to sit and dry my hair in front of a mirror.

Location: lots of shops, pubs, and restaurants in the area. The beautiful Kensington Palace and its surrounding park is about a 2 minute walk from the hotel. Bus stops located directly in front of the hotel, and the nearest tube station is a oh a five minute walk away. My fiancée and I felt safe walking around. Staff: very friendly front desk, doormen, concierge, and restaurant staff. Room: our room was a great size for me, my fiancée, our two large suitcases and two carry-on suitcases. I really liked that the floor wasn’t carpeted. We had a pretty nice view of the main street fronting the hotel. Breakfast: the breakfast is amazing.

Shower half door: the shower has a half door that allowed water to splash onto the bathroom floor. Elevators: the elevators seemed a bit slow, and the elevators are much smaller than at other hotels I’ve stayed at.

Although London is a city of good service (usually expensive for most people worldwide), this hotel confirms the UK as one of several world kings of customer service. We asked for small extras during booking to make our Silver Anniversary more pleasant (park or palace view and bathtub room). However, the hotel decided to make our anniversary days more enjoyable with lovely gifts, including champagne, cake, and apples). Small details make the difference. Check-in/out is smooth and efficient, tea/water/cafe/cookies/hot chocolate is delivered daily, and room cleaning is done efficiently (without modern fake green cost-cutting techniques). The Chinese restaurant on the top floor is something. We had one of the best Peking ducks ever and enjoyed a fantastic city view. South Kensington is a perfect, reasonably priced location for sightseeing in London.

Northern/western prevailing idea of comfortable room temperature.